Service Quality
15 Pages5702 Words177 Views
Added on 2023-06-10
About This Document
This report discusses the importance of management and measuring service quality, and the adoption of appropriate service quality management methods. It also analyzes the current service delivery and practices of Premier Inn, a UK-based hospitality organization, through assessments of the impact it will have on front-line employees, their engagement, and managerial implications. The report concludes with a Customer Feedback System (CFS) framework that Premier Inn can utilize to monitor and continually improve service quality.
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