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Services Operations Management Assignment

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Added on  2020-05-04

Services Operations Management Assignment

   Added on 2020-05-04

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Running head: SERVICES OPERATIONS MANAGEMENTServices Operations Management Name of Student:Name of University:Author’s Note:
Services Operations Management Assignment_1
1SERVICES OPERATIONS MANAGEMENTTable of ContentsAnswer to Case Study 3...................................................................................................................2Rationale for variability affecting capacity at clinic....................................................................2Cost to the clinic of wait times....................................................................................................3Recommendations and rationale for the same.............................................................................5References........................................................................................................................................8
Services Operations Management Assignment_2
2SERVICES OPERATIONS MANAGEMENTAnswer to Case Study 3Rationale for variability affecting capacity at clinicThe registration desk has been seen to be in contact with the patients at the clinic who areseen to be generally given the schedule at 8:30 a.m. The remainder of the patients were seen tobe rarely scheduled for the appointment after 11:30 a.m. and the last patient is seen to frequentlygoing for the examination of the scheduled surgeon and senior resident. The variability incapacity in the clinic has been able depict the various types of the problem which has been seento mainly getting affect on the arrival time of the patients at the hospital. Some of the mainproblems associated to the variability in the capacity have been affected with the scheduling ofthe patients. The variability also made the process take a longer time in terms of the verificationof the medical documents and the same which needs to be submitted by the patients. In additionto this, the new patients returned to the waiting areas as the nurse verified the medical documentswhich need to be submitted by the patient. It has been further seen that 85% of the follow up ofthe patients has been seen to be dealing with X-Ray service. Henceforth, variability in te capacityhas been seen to affect the ongoing treatment (Roberts et al. 2016).The controller of the ER is the person with whom the machine is shared. In case of anemergency ER is seen to halt the clinic process such that the ER will be able to make use of themachine. The radiology department is used by the Pediatric, Urrology, and Chest Clinic alongwith ER. This has been seen to lead to various types of the varying nature of the demand whichin turn is seen to affect on the different types of the variability as a result of the improvingscheduling of the clinic appointment with the other departments. The caveat of emergencies isalso seen to be affected due to the variability in the capacity at the clinic. Due to this, the
Services Operations Management Assignment_3

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