Session Plan No.

Session Plan No. 1
Program Name
Customer
relationship
training
Session Type
Knowledge
Skills
Session title CMS training Session
length 8 hours
Trainer Jonshon Date 12th May
2019
WHS Risks
The entire training will be done on the computer
so if anyone has any eye allergy so carry gear to
avoid the problem.
Participants and trainer is requiring in using valid
ID cards to access the premises.
Constraints to
delivery
IT expert must be appointed for conducting this
training as this requires technical knowledge to
perform this training.
Supervisor must be present on the day of the
training otherwise training will get postponed to
other date.
Learning materials
CMS software
Training manual
Desktop
Learner
characteristics
Basic knowledge of computer
English proficiency
Learner needs Error free lecture, getting knowledge of the
software
Reason for learning
To get a new learning experience of CMS
theoretical and practical knowledge of the
software
Learning objectives CMS software, customer’s needs accomplishment,
query resolving
Activities Time
INTRODUCTION
Grab Attention
Introduction of CMS and how it works
Activity: Theoretical knowledge of
CMS system
8.00-
8.30
Learning Outcomes
At the end of this chapter, the learner
will be able to know about CMS, query
resolving, doubt clearance, offline and
online system, tracking progress.
8.30-
9.00
Session Plan TemplateVersion No. 1.4 Produced 7 September 2017
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