Analyzing the Shared Services Delivery Model in Organizations

This report analyzes the shared service delivery model, focusing on its benefits and challenges for employees and management within an organization. It discusses how the model enhances efficiency, accuracy, and domain expertise, while also addressing potential issues such as miscommunication due to differing employee expectations and etiquette across various locations. The report further examines the impact of technology on service delivery, highlighting how automation and self-service have improved effectiveness and efficiency. Strategies for overcoming challenges, including automation of processes and the implementation of dual strategies, are explored. Examples from real-world experiences support the analysis, providing a comprehensive overview of shared services and its implications for organizations.

Running head: SHARED SERVICES
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Name of Student
Name of University
Author’s Note

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Answer 1
Shared service delivery model has numerous advantages to various areas of the
company. Few advantages are as follows
 Efficiency and accuracy: scaling a specific regional or global business which
does not use various centralized services, conflict of processes, inconsistency,
systems and programs. The implementation of shared service delivery model
would help the management team of an organization to achieve accuracy as
well as efficiency at a greater level (Tomkinson, 2017). This is because
employees belonging to various fields come together and work for a particular
objective.
 Domain expertise: a centralized service usually offers higher level of access to
a specific domain expertise. In a particular decentralized environment, various
business or divisions can afford the compensation that is usually heavy-hitting.
Employees using shared service delivery model would be benefitted with
providing higher expertise on a specific subject or matter (Herbert & Mitchell,
2015). This is because they work with people who are also experts in different
fields but belong to different backgrounds; hence they find it interesting to
share knowledge with them.
Answer 2
There are various challenges that are come across by the organization with the usage
of shared service delivery model. Some challenges are as follows
 Employees who are located in different service center locations and then served their
states would expect different type of treatment as well as communication levels from

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the specific organization. For example employees belonging to different states would
expect to receive some instructions which would be a specific sign of management
weakness, whereas people belonging to a different state would like to be engaged in a
particular discussion regarding the best way forward and would usually reject if
anything is imposed on them (Reilly & Williams, 2017). This might create
miscommunication within the organization.
 Employees belonging to different places would have their own set of etiquette. This
might create a problem for the management because sometimes some employees do
not like to be ordered or they like to take their own decisions, in the case of shared
services it is not possible to impress everyone.
Answer 3
The usage of updated technology has resulted in usage of automation and self service
leaving behind personal service. It had brought about lot of changes in the industry or
business. Automation of various services had made the functioning of a process lot
smoother, along with this it also consumes less amount of time (Tomkinson, 2017). The
effectiveness as well as the efficiency of systems has been improved with the
implementation of shared services. Suppose automation of various activities in banking
sector like updating pass books and withdrawing money has reduced a lot of time invested
by people.
Answer 4
Some strategies that have helped in overcoming the challenges of shared services include
automation of processes. This process has helped in numerous ways by providing better visibility
as well as governance, increased productivity and seamless integration. For example automation

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process has helped in customer support centers, before speaking to executive customers go
through to an automated call where their concerns are verified. One more strategy that can be
utilized is dual strategy. Using dual services would make them carry out both the functions or
tasks side by side, this strategy would also help in going global (Spatz, Krumholz & Moulton,
2017). For example if an organization used dual strategy then it would be able to concentrate on
the main aspects of the organization.

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References
Herbert, I. P., & Mitchell, D. (2015). Getting more for less in finance shared services.
Reilly, P., & Williams, T. (2017). How to get best value from HR: The shared services option.
Routledge.
Spatz, E. S., Krumholz, H. M., & Moulton, B. W. (2017). Prime time for shared decision
making. Jama, 317(13), 1309-1310.
Tomkinson, R. (2017). Shared services in local government: improving service delivery.
Routledge.