Significance of Social Networking in Business Environment
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This document discusses the significance of social networking in the business environment. It explores the impact of social media on customer engagement, brand recognition, and sales. The document also highlights the benefits of social networking for businesses and provides recommendations for utilizing social media effectively.
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Runninghead:SIGNIFICANCEOFSOCIALNETWORKINGINBUSINESS ENVIRONMENT SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Name of the Student Name of the Organization Author Note
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1SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Introduction of the background of social networking Interaction with friend as well as family across distances which are very long has been seen to a huge concern of human beings for a number of centuries. People is seen to have been relying on sharing of information for strengthening the relationships between them. At times when interactions through face to face are totally impossible or rather inconvenient, they have dreamed about a number of solutions which are very much creative. The main roots of social networking mostly stretches much deeper than what has been imagined. Social networking is mainly a communication media which is mostly based upon web, allowing the users in having conversations, sharing information and creating contents. There are a number of sites of social media like blogs, sites of social networking, and sites for sharing photos. There are also sites for video sharing as well (Cook 2017). As an introduction to the sites of social networking, people are seen to have been using social media for communicating with family, friends and also learn a number of new things which are very much entertaining as well as interesting. Several houses of business are seen to have been using social media for promoting conversation with all the targeted audiences and get feedback in return from all the customers. Social networking is defined as a tool for dealing with the extra information online by filtering the information which are actually being searched for. The convergence of media has totally altered the relationship between all the existing markets, technologies as well as audiences and hence is considered as a paradigm for the shifting of culture. There is no need for all the marketers in creating and pushing messages of brand artificially (Dahnil et al. 2014). They just need to listen and react to all the potential needs of the customers. The models of business has totally altered and there is a need for shifting to the adaption of both the demands as well as the impacts of social networking fully.
2SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Research review on Social networking Whenever social networking is thought, several platforms of social media comes into mind like Facebook or Twitter. Such sites are considered to be very much popular amongst most of the people. It is also to be remembered that there is broad range of the technologies of social networking. These are available for doing a number of things and enable several types of behaviour. It is also essential for looking into the evolution of social networking and the effect of it on the consumers as well as the brands through a number of decades (Fan and Gordon 2014). Nowadays, consumers have access to a number of information sources as well as experiences which is mostly facilitated by recommendations or information gained from other customers. This can be considered as an important point as the involvement of customers through social media is considered as the key factor in marketing (Sen and Cowley 2013). Social media is capable of offering several values to business organizations like enhanced popularity of brand, facilitating communication done through word of mouth, sales increment, information sharing in the context of business and lastly social support generation for the customers. It also helps in accessing the exclusive opportunities of business and in improving the innovation. The social network establishment with some other companies also provide enhancement in the performance of the organization as well as the network alliances creation for sharing of information and in providing a lower redundancy level as well as conflict (Sesen 2013). There is a huge role of social networking will help in enhancing the performance of organization significantly and in achieving the goals of business in global environments of business. Due to the rise of social networks, a new era of the creation of content has come up where the individuals share their experiences as well as information with other users very easily. The next generation of business online may be based on the communities which forms a good tool in attracting new customers.
3SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Online communities are capable of offering an opportunity in having a better management system of customer relationship and in this way a new development has arisen where any business can improve their performance. Key benefits Companies are capable of receiving feedbacks from several customers with the use of social networking. Twitter is seen to be highly used for answering all the complaints, whether reviews about any product are either good or bad (Rapp et al.2013). Companies are taking this feedback as an opportunity for acting as well as adjusting to suit all the requirements of the public. Business companies thinks that it is very much easy to get success upon the internet by thinking that all of the customers need the page of Facebook for hitting the targeted audiences (Foley and O'Connor 2013). With nearly about half of the population of the world which are using the platforms of social media for reaching new as well as the highly targeted customers. Social networking is capable of creating a real human link which is considered as one the main benefits of social media for business. Social networking also helps in offering opportunity in establishing the brand as a thought leader (Lee 2014). It also helps in posting advertisements as well as posts for driving traffic to the website. Sharing huge content from any kind of blog or rather website to all the social channels is considered as a great way for getting customers as soon as a new post is published. It also helps in offering a path which is a very easy and less commitment one for all the potential customers in expressing interest in business as well as products (Hajli 2014). Lead generation is considered as an essential benefit of social networking for business which most of the networks of social media offer several formats of offering which are specifically designed for collecting leads. Social network helps a lot in selling products as well. It has become very much important in becoming increasingly important for searching
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4SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT product as well as ecommerce. Social networking helps in promoting the content on all the social media channels for getting a smart, researched content in front of a number of new people, proving the expertise as well as growing audience. With the help of social networking, people shares the content with several networks and these networks follow suit and thus the content spreads throughout the internet, thus getting million and millions of shares. This exposure is very much essential as all the shares, likes as well as comments show a connection which is existing with a particular brand. Socialnetworkingplaysanimportantroleintheindustryof e-commerce.Social networks have the capability of pointing all the shoppers towards a full new product. In the industry of e-commerce, social networks helps in creating a sense of community and in engaging people in a way for making purchases (Noe et al. 2017). The main fact is that many people turn for social media in making decisions for buying products. In the industry of social e-commerce, there lies a huge opportunity for the owners of business is the main strategy is properly set out. Social networking plays a very important role in the evolution of shopping online. It is very much essential for the companies in having a model of business which is adapted to the social commerce. Social commerce is considered to be a full new stream in the business of online commerce which helps in encouraging the customer’s social interaction with the help of social media. Social networking is capable of providing business opportunities for becoming much more attractive. In case Amazon which is considered as one of the popular e-commerce industry, social media helps in boosting the visibility among the strong customers and letting them reach a huge audience by utilising a lot of time as well as effort (Kantor and Streitfeld 2015). By setting up profiles which are robust will update frequently with content which are relevant and this will
5SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT help in building the authority of brand and making sure about making a positive impression through social media. This helps in showing the business a trustworthy and an approachable one. The personality of brand is greatly outshined on social media and this has increased the interest of the customers. Amazon is capable of evolving and releasing a number of new features. The site of Amazon is seen to have grown social community by posting both engaging as well as interesting content consistently (Laudon and Traver 2016). It provides a consumption which is both easy as well as fast by providing them short as well as relevant information about any product which generates huge interests among the customers. The main aims of the company Amazon involves recognition of brand, driving a huge number of traffic, increment in the number of sales, tracking progress and measuring the efficiency of social networks for the particular business. The company also tracks the traffic number of social media to its particular website, number of likes, comments or shares. It also takes advantage of the Sign up button of Facebook and obtain benefits of this social network. The website of Amazon comprises of a number of reviews as obtained from several users (Maier et al. 2015). These reviews which are obtained from a number of customers have helped the company a lot in generating social traffic for the page and in increasing sales consequently. People loves to see user-generated content and they themselves can recognise themselves in it. The primary goal of the company is not only to make a purchase. It also uses social networks because of curiosity as well as providing touch socially. E-commerce is seen to have been spreading more and more on several social networks as a huge number of people spends a lot of time there. Purchasing with the help of mobile apps is considered as a regular occurrence and this trend is seen to have been growing in the year 2017. Amazon is seen to have implemented the option for purchasing products directly with the help of its particular mobile app. Most of the retailers recognises the importance of using social media in
6SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT the business of e-commerce and therefore the market has become very much competing. It has been noticed that most of the items which are listed on Amazon has a star rating which are mostly awarded by all the customers of it and its good service has helped a lot in gaining an excessive number of customers. Recommendations It is been come to know that social media is considered as a game changer which is very much significant for business. For utilising all the benefits of social networks, there is a need for researching as well as creating a quality strategy of social media. There is a need for creating a relationship and build trust as well as relations which will be long lasting with the customers of the business. Trends are needed to be followed and social networks as well as novelties are needed to be studied. Each and every details will help in improving the business. It is very much interesting in observing all the trends which plays out in the social media’s future in the business of e-commerce.
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7SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT References Cook, N., 2017.Enterprise 2.0: How social software will change the future of work. Routledge. Dahnil, M.I., Marzuki, K.M., Langgat, J. and Fabeil, N.F., 2014. Factors influencing SMEs adoption of social media marketing.Procedia-social and behavioral sciences,148, pp.119-126. Fan, W. and Gordon, M.D., 2014. The power of social media analytics.Commun. Acm,57(6), pp.74-81. Foley, D. and O'Connor, A.J., 2013. Social capital and the networking practices of indigenous entrepreneurs.Journal of Small Business Management,51(2), pp.276-296. Hajli,M.N.,2014.Theroleofsocialsupportonrelationshipqualityandsocial commerce.Technological Forecasting and Social Change,87, pp.17-27. Kantor,J.andStreitfeld,D.,2015.InsideAmazon:Wrestlingbigideasinabruising workplace.New York Times,15, pp.74-80. Laudon, K.C. and Traver, C.G., 2016.E-commerce: business, technology, society. Lee, I. ed., 2014.Integrating social media into business practice, applications, management, and models. IGI Global. Maier, C., Laumer, S., Eckhardt, A. and Weitzel, T., 2015. Giving too much social support: social overload on social networking sites.European Journal of Information Systems,24(5), pp.447-464. Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017.Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
8SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Rapp, A., Beitelspacher, L.S., Grewal, D. and Hughes, D.E., 2013. Understanding social media effects across seller, retailer, and consumer interactions.Journal of the Academy of Marketing Science,41(5), pp.547-566. Sen, S. and Cowley, J., 2013. The relevance of stakeholder theory and social capital theory in the context of CSR in SMEs: An Australian perspective.Journal of Business Ethics,118(2), pp.413- 427. Sesen, H., 2013. Personality or environment? A comprehensive study on the entrepreneurial intentions of university students.Education+ Training,55(7), pp.624-640.
9SIGNIFICANCE OF SOCIAL NETWORKING IN BUSINESS ENVIRONMENT Vinerean, S., Cetina, I., Dumitrescu, L. and Tichindelean, M., 2013. The effects of social media marketingononlineconsumerbehavior.InternationalJournalofBusinessand Management,8(14), p.66. Zheng, X., Cheung, C.M., Lee, M.K. and Liang, L., 2015. Building brand loyalty through user engagement in online brand communities in social networking sites.Information Technology & People,28(1), pp.90-106.