SITHFAB002 Provide Responsible Service of Alcohol - APSI

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Learn about RSA certificate, acceptable proof of age, penalties and repercussions, types of alcoholic drinks and their standard drink measure and volume of alcohol.

Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
ASSESSMENTS Version 2.0 Sep 2018
SIT 16 - Tourism, Travel and Hospitality Training Package (Release 1.1)
UNIT CODE: SITHFAB002
UNIT NAME: Provide responsible service of alcohol
NAME OF STUDENT: NAME OF TRAINER/
ASSESSOR:
APPLICATION, UNIT
DESCRIPTOR AND
ASSESSMENT
REQUIREMENTS OF
THIS UNIT:
This unit describes the performance outcomes, skills and knowledge required to
responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served,
including where alcohol samples are served during on-site product tastings. This
unit, therefore, applies to any workplace where alcohol is sold or served,
including all types of hospitality venues, packaged liquor outlets and wineries,
breweries and distilleries.
AQF LEVEL 3
SUMMARY
Graduates at this level will have theoretical and practical knowledge and
skills for work and/or further learning (refer to AQF application of skills and
knowledge)
SUBMISSION OF
ASSESSMENTS:
Send to [e-mail], and
CC: [e-mail] for assessment submissions
ASSESSMENT
LOCATION:
APSI campus
Workplace
DATE
COMMENCED:
ASSESSMENT DUE DATE:
ASSESSMENT TOOLS AT1: Knowledge Questions (Written Questions or Verbal Questions) Q 1-35
AT2: Role Plays (1-3)
AT3: Simulated Observations
Verbal questions may be asked to ensure your work is your own and represents
your knowledge. If there is a concern regarding your knowledge you may be
asked to resit written questions under test conditions.
All assessments are to be submitted by due date and satisfactorily completed in
order for competency in this unit to be demonstrated. If you believe you already
have the skills and knowledge in this unit please speak to your Trainer/Assessor
for possible RPL process.
ASSESSMENTS
GUIDELINES:
APSI does not accept responsibility for lost or stolen assessments. APSI reserves
the right to request a copy of your original assessment at any time after you
have submitted your assessment. Students MUST keep a copy of their submitted
assessment or the confirmation email as a proof of submission.
LATE SUBMISSION
OF ASSESSMENTS:
$25 PER
ASSESSMENT PER
WEEK
Your delivery plan / timetable describes when each assessment is due for each
Unit of Competence. If you submit your assessments later than the due date
you will be required to pay the stated late assessment fee at Student Services.
You will receive a receipt which you must attach to the assessment before it will
be marked. Assessments submitted eight weeks or longer after the due date
WILL NOT BE MARKED and you will be required to re-sit the relevant unit(s).
UNIT RE-
ASSESSMENT FEE:
$150 PER UNIT
If your first submission was marked Not Yet Satisfactory, you will be given the
opportunity to resubmit your assessment without any fees. If after two
submissions you are still deemed not yet satisfactory, you are required to pay a
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SITHFAB002 Provide responsible service of alcohol
re-assessment fee. Those students whose participation in class is 80% or higher,
and where students have shown a genuine effort to perform satisfactorily, will
not be required to pay a re-assessment fee. If you are absent on the date of
assessment, you are required to pay the unit re-assessment fee unless you
present a valid medical certificate for the day of the assessment. Fees are
payable at Student Services and you are required to produce an official receipt
before your trainer will conduct the re-assessment.
UNIT RESIT FEE:
$300 PER UNIT
Competency requires demonstration of current performance; therefore
assessments MUST be submitted within five (5) weeks of the Unit being
completed. If you have not submitted your assessments or re-assessment, you
will be deemed Not Yet Competent for that unit and will be required to re-enrol
in the unit. You are also required to re-enrol in this unit if you are absent on the
delivery dates of this unit. A separate timetable will be given to you upon
payment of the required fees at Student Services.
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DISHONESTY /
COLLUSION OR
PLAGIARISM
You must ensure that the evidence you submit for assessment is your own work,
and/or that you acknowledge the work of others appropriately (see referencing
guide). In an educational environment, cheating means to act dishonestly in an
attempt to mislead the Trainer/Assessor to accept the work of others as your
own work.
RESULTS AND
MARKING TIME:
Please allow at least 2 weeks for assessments to be marked by the Trainer after
submission. Results and feedback on unsatisfactory assessments will be emailed
to your registered email account within 3 weeks of the completion of the unit. It
is your responsibility to check your results on a regular basis. You may also logon
to the myWiseNET Student Portal (access via Australian Professional Skills
Institute website) to check your results.
ASSESSMENT
APPEAL
Please use the Assessment Appeal Form if you are not satisfied with the
assessment outcome. Refer to the Complaints and Appeals process in your
student handbook.
READY FOR
ASSESSMENT
DECLARATION:
I confirm that the purpose and procedures of this assessment have been clearly
explained to me. I have been consulted about any special needs I might have in
relation to the assessment process. The criteria to be used for this assessment
have been discussed with me, as have the consequences and possible outcomes
of the assessment.
I have accessed and understand the general assessment information as provided
by APSI. I have been given fair notice of the date, time, venue and other
arrangements for this assessment. I confirm that I am ready for assessment.
APSI has provided information regarding time lines for assessment while on
practical placement.
I declare that the following work is my own and that no part has been copied
from another person or written for me, except where clearly noted on
documents or work submitted. I am aware that plagiarism is a serious offence
that may lead to disciplinary action by APSI. I am aware that APSI keeps all
assessments once they are submitted and I must make a copy prior to
submission.
SIGNATURE OF
STUDENT: DATE:
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SITHFAB002 Provide responsible service of alcohol
AT1 Assessment 1: Knowledge Questions / Verbal Questions (Q1-35)
Assessment instructions: You are required to answer the questions outlined
below. All questions must be answered satisfactorily,
as partial responses will be deemed unsatisfactory.
The answers will be used in conjunction with other
forms of evidence in the final assessment decision. If
you do not wish to answer the questions in written
format, an interview may be used as an alternative
approach if negotiated with your Trainer Assessor.
Not yet satisfactory
Satisfactory
Learnerresources required: To complete this assessment task you will require:
 The questions response section
 Learner Guide and/or internet access
Q:1 Each state and territory has slightly different laws regarding customers who
should be refused service.
NYS
S
A:
Answ
er
A. Define the purpose of obtaining a RSA certificate, relevant to your state
and/or terrirtoy.
A: Qualifiy a person and provide them with the legal skills and knowledge to
serve, supply and sell liquor to appropriate customers
The sellers must be sure of several aspects before sellingalchohol to the
customers.RSA or the responsible service of alcohol tells that the the
alchohol sllers must sale the alchohol only in those places like bars, hotels,
luqipr shops tjat are licensed for getting the alchol service.
B.What is the name of the legislation that regulates the sale, supply and
consumption of liquor in WA?
Australian Government National Health and Medical Research Council
(NHMRC) (2017)
C. Explain where you could find information relating to Western Australia?
The Australian Government has setafesearc council that lists the potential
risks the consumers migh get from excess alchohol usage.
Q:2
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A: A. What are the four (4) documents acceptable for Proof of Age?
1. A current Australian driver's licence with a photograph;
2. A current passport;
3. A current Australian learner’s driver permit with photograph;
4. A current WA Photo Card;
B. What should you do when you come across with a falsified identification?
Please explain the procedure.
The immediate action that is to be taken after finding any fake id is to contact
with the local police station. There must be a proper check in order to see if
the user of the fake ID card has used some wrong information, wrong picture
or picture that is old. The other actions that are to be taken immediately is to
refuse them enty in the public places. The age proof is one of the important
docukent that must be checked to enure that peole using alchohol have
reached the lgal age.
NYS
S
Q:3 Identify the penalties and the repercussions which apply to the following:
NYS
S
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SITHFAB002 Provide responsible service of alcohol
A: Action Penalty
A licensee supplying
alcohol to a minor
Approved Manager - $5,000 Employee - $2,000 Any
other person - $1,000
A licensee supplying
alcohol to an unduly
intoxicated person
License -$5000
Approved manager--$5000
Employee---$2000
Any other person---$1000
A bar attendant served
alcohol to a minor
Approved Manager - $5,000 Employee - $2,000 Any
other person - $1,000
Any person who purchases liquor on behalf of a
juvenile $2000 penalty
A bar attendant serves
alcohol to an unduly
intoxicated person
License -$5000
Approved manager--$5000
A person who has been
banned and returns to the
licensed premises
$10000
A licensed premise which
serves alcohol after the
specified closing time of
the licence
License or manager-$10000
Employee-$4000
Any other person--$2000
A bottleshop attendant
who sells alcohol to a
group of disorderly
patrons
Licensee - $5,000 Employee/agent - $2,000
A licensee who
demonstrates practices or
promotions that
encourage rapid or
excessive consumption of
liquor
Lucense or Mnager-$10,000
Empoloyee-$4000
A licensee who is
convicted of 2 offences in
relation to minors or
intoxicated person within
a 2 year period
Approved Manager - $5,000
Any other person - $1,000
License -$5000
Employee-$2000
Any other person---$1000
Any person who purchases liquor on behalf of a
juvenile $2000 penalty
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Q:4 List seven (7) types of alcoholic drinks.
What is the standard drink measure and volume of alcoholfor each drink?
(Note: There are a range of drinks in the Learner guide that you can choose
from, you may only list two (2) beers)
NYS
S
A: Drink Standard/s Volume of alcohol
i.eToohey’s Mid-strength 285ml 1 2.75%
Schooner Mid-strength 285ml 1 3.5%
Middy Full strength 285 ml 2 4.6%
Schooner Full strength 285 ml 2 4.6%
Red wine 750 ml 2 13.5%
Port 60 ml 2 18%
White Wine 3 11.5%
Q:5 Name at least five (5) non-alcoholic alternatives would you expect to be
available in an establishment?
How can these be presented and promoted so they are attractive to
customers and can be consumed as an alternative to alcoholic beverages?
NYS
S
A: Beverages Presentation and promotion
i.e Orange Juice Tall glass, slice of orange, ice, straw
Mango juice Flat glass with a proper sugar mango mixture along with
mango pulps
Watter melon shake Decorated glass with fresh, juicy and red melon juice
accomoanied by melon poieces
Pineapple shake Tall glass with thick, tasty yellow juice with
finlyshreddedd pineapple on top of it.
Licchi juice Thin glass bottkles with the clear, fresh, sweet and
refreshing drink
Grape juice Wine glasses with the delicipus tasty grape juice,
acomoanied by grape pulps.
Q: 6 What is a mocktail? Why might mocktails be of value in a bar or restaurant?
A:
Mocktail is a soft drink that is made with a belnd or mixture of a range of
fruits. This helps in adding a special taste and flavour to the drink. It is non
alhoholic in nature and hence, can be given to customers belong from any age
group.
Bars and restaurants must keep mocktails in stock as it will help them to add
diversity in their range of products. On the other hand they will be able to
oofer them to people who might not be of the legal age of drinking.
NYS
S
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SITHFAB002 Provide responsible service of alcohol
Q: 7 Name three (3) types of drink service that are irresponsible:
A: 1. Test tubes
2. Multiple items such as two for one offers
3. Promotions that encourage heavy drinking
NYS
S
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SITHFAB002 Provide responsible service of alcohol
Q: 8 Please tick the correct answers

Which of the following can help to customers with drink within the limits?
NYS
S
A: Playing cards
Providing water
Offering food
Turning the lights down low
... Offering low-alcoholic drinks
Turning on the television
Playing background music
Q: 9 Explain five (5) strategies that can be used to maintain a professional manner
when advising customers to drink within appropriate limits.
NYS
S
A: 1. I will check if they are already intoxicatd or within limits
2.On finding them intoxicated I will say that I cannot serve them with more
alchohol
3.I will tell them that they must not drink more as it might break the law
4.I will always maintain my decency and talk with themin a peaceful manner
5.I will also ask them to maintain proper law.
Q: 10 List five (5) signs of erratic drinking behavior.
NYS
S
A: 1.Accidents-There can be fatal accidents if the drivers are uder the influnec of
inlimited alchohol.
2.Family problems-drinking is one of the most important cause that leads to
family problems. People might lose their self control and lead to several
fifhts. This has a very bad impact on the ,inds of the children.
3.legal-It can also cause many legal problems like imposition of penalties,fines
and others.
4.Work- excessive drinking migt make the employees create unethical
behaviour in their workplace This will lad to poor performance, absenteeism
and others.
5.Sex-Excessive drinking may also make people poor in the sexual
performabce and it can lead to family problems.
Q: 11 Identify ten (10) emotional or physical behaviours that you might see in
customers that indicate signs of intoxication or effects of illicit or other drug
use.
NYS
S
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A: 1.Becoming loud and indicsiplined
2. slurring or mistakes in speech
3. swaying or staggering;
4. tripping and lack of balance
5. lack of understanding
6. difficulty in paying attention
7. inability to manoeuvre around objects
8. delays in responding to questions
9. dropping personal items
10. umbling with wallet or purse
Q: 12 Describe the ill effects on the body if they consume the following Drugs:
NYS
S
A: Drug Ill Effects
Cannabis Depression, irritabiloty, paranoia
Ecstasy Difficulty in focussing over something, hallucination
LSD Aggressive behaviour
Q: 13 What kinds of bar food can you provide to patrons? and why should you do
this?
NYS
S
A: Food that will be provided will be ati alchohplic in nature. Lemon is one of the
good ingredients that will be served so that the alchohol effect can go away.
Even if they are being given some alchoholic drink, they must be guven so
ething that will help them to stay within limits and will not create any harm.
Penty of water must also be given.
This must be done so that patrons can maintain a self control and do not
create any problem in the bar or them place where they are drinking.
Q: 14
NY
S
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S
A: A. List three (3) reasons for refusal of alcohol.
1.There can be soome unwanted situations like fights in the poublic places
2.Drinking in inapproproate levels will also make the people behave in an
indisciplined manner. They might
3.
B. Identify three (3) communication skills you should use when giving
customers reasons for the refusal (or service) of alcohol,
1.One must stay very calm and speak in a proper organied manner
2.The bartenders must try to point at the rules and laws that are enlisted in
the RSA or othera nti alchol policies.
3.The bartenders or the service givers must not touch the customers or
involve in any physical combats
C.Why is it important to point out RSA signage and Liquor Licences when we
refuse service?
This is really very important beacause people who are wanting to drink must
be aware about the rules that are enlisted in the RSA. This help them to
understand why they are being refused from giving them more alchohol.
Q: 15 What are the five (5) signs of intoxication that we can use to assess the
intoxication levels of customers?
NYS
S
A: 1.Agressiveness in their behavior
2.inability to walk properly by keeping a proper balance
3.Spoiling the drinks evrywhere
4.Unable to ake care of their personal items
5.Sudden anger or emotional outbursts
Q: 16 Describe four (4) factors that can affect an individual’s different responses to
alcohol and whyit might that effect:
NYS
S
A: 1.Sex or gender-Women have more body fat. So te effect of drinks is much
more on them than the men
2. Health-if someone is un well, they might get affected by the body fat
3.psychology-If someone is drinking at a very rapid rate, it will affect them
more than someone drinking at a lower pace
4.medication-People on some serious medication doses must not take excess
amount of alchohol.
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SITHFAB002 Provide responsible service of alcohol
Q: 17 List the three (3) types of people that you cannot serve alcohol to:
NYS
SA: 1.pregnant women
2.juvenile individuls who have not reached the legally accepted age of driking
3. Aboriginal and Torres Strait Islanders
Q: 18 A. How could you refuse service to the following patrons?
B. How could you provide appropriate assistance to these patrons while
refusing service?
NYS
S
A: Patron How could you refuse service?
Young person
without appropriate
ID
The young person must be dalt with politeness and one
has to explain them the rule about carrying a proper id
proof.
Small group of
aggressive males
Call the local poice and wait untill the polce comes and
takes over the situation.
A person that is
obviously intoxicated
He must be given sufficient water and other anti alcholic
drinks.
Patron How could you provide assistance whilst refusing service?
Young person
without appropriate
ID
I will explain them the necessity of having a proper id. I will
be very calm and organized while speaking.
Small group of
aggressive males
I will try to take the help of other senior and experienced
people around me to ask them behave properly. I will also
impose some penalties on them if they do not listen. On
finding the situation of hand, I will also take help from the
local police.
A person that is
obviously intoxicated
I will not touch the person or involve in some unethical
violent behaviour.
I will explain them the rules given in the RSA and ask them
to abide by the same.
Q: 19 If you needed to ask a patron to leave the premises, how would you go about
it? Explain what you would do and say:
NYS
S
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SITHFAB002 Provide responsible service of alcohol
A:
I will tell him that In cannot serve him or her more drinks as it will violate the
drink. I will make sure that I am not touching the cincerned customer or
indulging in some physical violence.I will also say that if I offer him more dri ks
then I might have to lose my job. I will also try to help him get up and settle
down himself or herself.
Q: 20 Discuss six (6) appropriate communication and conflict resolution skills you
can use to handle difficult situations:
NYS
S
A: 1.I will make it a point to not touch the customer
2.I will have to make sure that I am appearing friendly with the custoemrs
3.I will always use a proper eye contact while I speak
4. Remain calm and use tactful language. 5.I will explain the right reason for
refusing them the drink
6. Always involve management or colleagues when required
Q: 21 Who is the appropriate person you can refer difficult situations to if they are
beyond your ability or responsibility to cope with?
NYS
S
A: I will try to take the heolp of the other colleagues or other senipr so that they
can be hanled properly. I will always make it a point that I am taking proper
note of the place where I am in. If I am in some bar or restaurants and I find
uncontrollable situation then I will take the help fom floor support. On finding
the situation worst, the local loice will be contacted.
Q: 22 Identify five (5) situations that can pose a threat to the safety or security of
colleagues, customers and property.:
NYS
S
A: 1. agreseivess within the behavipur of some drunk employee
2.inability to walk properly
3.dropping he oesianl things here and there
4.Unable to focus properly on the work
5.behaving rudely or indulging in fights
Q:23
NY
S
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SITHFAB002 Provide responsible service of alcohol
S
A: A.What are the principles of responsible service of alcohol?
People must not be given more drinks if they have already taken enough.They
might be asked to pay some penalty charges if found guilty of drinking too
much.
B.What is the purpose of RSA and who does it benefit?
The RSA helps people to know the maximum limit till which they can serve
drinks to their customers. This is beneficial as it helps people in drinking the
alchohol by staying wihin an acceptable limit.
Q:24 Explain the impact of excessive drinking on:
NYS
S
A: 1. Local neighbourhood and community
2. The night-time economy
3. Premises and staff
4. Customers
5. Family, Friends and Collegues
6. The person consuming alcohol to excess
Q:25 Name the five (5) main types of customers who are at heightened risk:
NYS
S
A: 1.Pregnant women
2.children
3.Juvenile people
4.Aboriginals
5.People under some strict medication course
Q:26 Explain how the productivity of individuals who drink to excess might be
effected?
NYS
S
A: People may often suffer from problems like sudden emotional outbursts.
Particularly, it is difficult for people to carry on working properly after gomh
under the influence of alchohol.
Q:27 List three (3) main government agencies that are affected by excessive alcohol
consumption?
NYS
SA: 1.Driving agencies
2.Racing and gaming aencies
3.Entertainment agencies
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SITHFAB002 Provide responsible service of alcohol
Q:28 Name two (2) promotional and strategic community education campaigns
developed and conducted by agencies and industry groups to educate the
public on the risks associated with alcohol?
NYS
S
A: 1. Department of Racing Gaming and Liquor for WA
2.You Deserve It Campaign
Q:29 Explain the time effects of alcohol - from the time its registered to the time it
leaves your body.
NYS
S
A: If you had six (6) cosmopolitans, at from 6 to 12am at night, what time could
you then drive? (Time Vs Stnd Drink)
I would drive them between 8AM TO 9PM.
Q:30 Please complete the timetable below regarding short term alcohol misuse and
long term alcohol abuse.
NYS
S
A: Short Term Effects Long Term Effects
Physical Health No control over bodily
movements
Damage to the essential body
organs
Mental Health Unable to recall things madness
Productivity unattentiveness Poor performace at workplace
Family/Friend
Relationships
There can be small quarrels In the long run there will be
seious family issues and the
person might get abandoned.
Colleague
Relationships
Colleagues might get
offended due to the unethical
and irresponsible behaviour.
Colleagues might escalate
against some unaccepted or
violent behavipur and it can
lead to termination.
Q: 31 Please provide the deifintion for the following terms:
NY
S
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SITHFAB002 Provide responsible service of alcohol
S
A: A.Intoxication
It is a particular state that happens when people get drunk to an excess or
abnormal limit. It is under this state that people oftejn lose control over
themselves and can cause several unexpected kinds of behaviour.
B.Intoxicated Person
A person who eneters into the state if intoxication is calle an intoxicated
person. During this state people are usually unable to maintain any contol
over themselves. As a result of this, they often behave in an uncontrolled
manner.
C.Unduly Intoxicated
An individual is said to be unduly intoxicate if he or she shows some
abnormality in their speech, movement and other such movements. It is due
to influence of inapproprate levels of achool consumption that people can
behave in such abnormal and unnatural manner.
Q: 32
NYS
S
A: A.How can you monitor noise levels and disturbances within your venue?
There must be a certain limit till which the patrons can paly the mysic or any
other kinds of entertainment.
The patrons must make sure that they are not disturbing the localites while
entering or leaving the establishments.
B.Is it an acceptible and lawful practice to serve a regular patron 10 minutes
before you legally open or 10 minutes after you legally close? Please explain
why this is or is not ok.
No, ikt is not okay because there is a decorum for everything. I will always
follow the rules that are enlisted in the RSA and the other anti alchohol
policies. If In do this for any particular patron then I will have to do the same
for the rest as well. This will create a bad and negative impact on the
community as a whole.
Q: 33
NY
S
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S
A: A.What is an in-house code of conduct?
In house code of conduct is something that helps the employees in
maintaining a proper control over themselves while drinking.
B.Name three (3) things that a code of conduct may include?
They must keep in mind that the neighbours are not ti be disturbed due to
this.
They must make sure that their organization is having a good and positive
reputation within the country.
They must be able to stop drink and drive instances.
C.What RSA records are required to be kept by law?
The legal age for drinking must be maintained.
There must be a limit till which the bars and restaurants can serve alchihol to
their customers
Q:34 What is the legal drink and drive limit in Australia?
NYS
S
A: The legal age is that of 18 years.
Q: 35 What are three (3) of the regulations surrounding the remote sale and
delivery of packaged liquor?
NYS
S
A: 1. time for delivering the alchohol will be between 8am-9pm
2. delivery cannot occur to an un-occupied premise
3.In order to accept the delivery they must be having a proper id poof.
*********END OF AT1 KNOWLEDGE QUESTIONS*********
Marking feedback and recommendations:
Not yet satisfactory Satisfactory
Assessors Signature Date
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Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
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Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
AT2 Assessment2: ROLEPLAY #1-3
Assessment
instructions:
This assessment requires you to undertake a series of role-plays
to demonstrate your ability to use responsible practices to sell,
supply or serve alcohol according to legislative and
organisational requirements.
You are required to do the following.
1. All three role-plays are to be conducted in an operational
hospitality environmentand/or simulated industry
environment.
2. All participants must be briefed on their roles and the
desired outcomes of the role-play prior to commencing the
activity.
3. Role-plays can be recorded for further analysis and
discussion with the consent of all participants.
4. Complete role-plays 1-3 and rotate each participants role to
ensure each person have actively involved.
5. Answer additional supporting questions.
6. Roleplays must be industry-realistic with the range of
customers to whom alcohol is sold, supply or served;
These may be;
1. Customers in an industry workplace during the
assessment process; or
2. Individuals who participate in role plpays or
simulated activities, set up for the purpose of
assessment, in a simulated industry environment
operated within a training organisation
Learnerresources
required:
The following resources are required to complete the role-play;
 Workplace or simulated training environment’s RSA
related policy and procedures.
 Department of RGL approved signages to be visibly
posted (including any promotional materials endorsed by the
Director of Liqour General)
 Visibly posted information on taxis and available
transport options for intoxicated customers
 Workplace or training environment’s alcoholic and non-
alcoholic beverage menu(s).
 Range of measures used to serve standard drinks or
samples including; pourers, double jiggers, wine beakers
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Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
Role Play #1
Learner
Instructions:
Read your workplace or training environment’s responsible
service of alcohol policy and procedures prior to commencing
the role-play.
During the role-play, you are required to demonstrate the
following skills and knowledge.
 Ability to sell alcohol according to provisions of relevant
state or territory legislation, licensing requirements and
responsible service of alcohol principles.
 Provide accurate information to customers on alcoholic
beverages according to organisation or house policy and
government legislation.
 Assist customers with information on the range of non-
alcoholic beverages available for purchase.
 Identify issues related to the sale or service of alcohol to
different types of customers, especially those at risk, and
incorporate them into sales or service.
 Provide information on responsible service of alcohol
laws in a way that is easily understandable for customers
(if applicable to scenario).
 Ensure you comply with legislative requirements, and
your workplace standards, policies and procedures when
providing information to your customer.
 Once confident with the above, advise your assessor that
you are ready to conduct the role-play.
Role Play
Scenario 1: An indigenous female customer wants assistance choosing an
alcoholic beverage. She wants to know how much alcohol is
contained in each drink before making her decision. Based on
your beverage menu, you provide information about the
alcoholic beverages on the menu. Once you have provided this
information, you discover the customer is pregnant. What
advice and recommendations do you give to your customer?
NYS
S
Supporting
Questions to Role
Play 1:
Q1: In terms of the service of alcohol, what other types of
customers could be classified as at risk.
NYS
S
Q2: What factors should you take into account when
providing information and serving drinks to this female
customer? List three.
1.
2.
3.
NYS
S
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Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
Q3: What are the potential consequences of excessive
drinking on a woman and her unborn child?
NYS
S
Q4: Other than her gender, what are two factors that may
affect her individual response to alcohol?
1.
2.
NYS
S
Q5: List four examples of popular drinks offered on your
beverage menu. Provide the quantities of alcohol served
in each drink (e.g., 30 ml vodka) or alcoholic percentages
(e.g., 12.5 % alc/vol).
1.
2.
3.
4.
NYS
S
Role Play #2
Learner
Instructions:
Read your workplace or simulated training environment’s
RSA policy and procedures prior to commencing Role-play #2.
During this role-play, you are required to demonstrate the
following skills and knowledge;
 Where appropriate, request and obtain acceptable proof
of age prior to sale or service.
 Identify customers to whom sale or service must be
refused according to state and territory legislation.
 Refuse sale or service in a professional manner, state
reasons for the refusal and where appropriate point out
signage.
 Use appropriate verbal and non-verbal communications
and monitoring skills when refusing service.
 Understand and apply provisions for retaining and
reporting falsified proof of age documents (if applicable to
the role-play).
 Interpret and apply the legal requirements for
responsible sale or service of alcohol for the local state or
territory law.
 Provide information on RSA laws in a way that is easily
understandable for customers.
 Deal with hostile and uncooperative customers in a
professional manner and in line with organisational
procedures (if applicable to the role-play).
 Ensure you comply with legislative requirements, and
your workplace standards, policies and procedures when
choosing what action to take in each scenario.
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SITHFAB002 Provide responsible service of alcohol
Role Play
Scenario 2: A customer approaches the bar and requests for a pint of beer
for one of their parents. You think they are over the age of 18
but you are not confident with your judgement. You notice
that the person ordering came from the group of three other
people of varying ages. One of them may be old enough to be
their parent. Describe how you would handle this particular
situation?
NYS
S
Supporting
Questions to Role
Play 2:
Q1: What is legally acceptable proof of age identification for
licensed premises in Western Australia?
NYS
S
Q2: What mandatory signage and additional information is
used in your licensed premises to inform customers of
the legal requirements for service of alcohol to persons
under the age of 18 (minors, children)?
NYS
S
Q3: What is the organisation’s policy and procedure for
refusing service to a minor?
NYS
S
Q4: What is the organisation’s policy and procedure when a
potentially falsified proof of age identification is
presented by a customer?
NYS
S
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Australian Professional Skills Institute
SITHFAB002 Provide responsible service of alcohol
Role Play #3
Learner
Instructions:
During Role-play#3, you are required to demonstrate the
following skills and knowledge;
 Sell or serve alcohol according to provisions of relevant
state or territory legislation, licensing requirements and
responsible service of alcohol principles.
 Understand and comply with the key provisions of liquor
laws and regulations at a depth relevant to the scope of
job responsibility.
 Understand and comply with the requirements of house
policies, organisational procedures, standards, risk
assessment management plans or codes of conduct.
 Provide accurate information to customers on alcoholic
beverages according to organisation or house policy and
government legislation.
 Politely decline requests for banned or undesirable
products and advise customers of the reasons for the
refusal.
 Assist customers with information on the range of non-
alcoholic beverages available for purchase.
 Use a professional manner to encourage customers to
drink within appropriate limits.
 Monitor emotional and physical state of customers for
signs of intoxication and ill effects of illicit or other drug
usage.
 Assess intoxication levels of customers using appropriate
methods.
 Refuse service in a professional manner, state reasons for
the refusal and point out signage where appropriate.
 Provide appropriate assistance to customers when
refusing service.
 If appropriate, give customers a verbal warning and ask
them to leave the premises according to organisational or
house requirements.
 Use appropriate communication and conflict resolution
skills to handle difficult situations.
 Ensure you comply with legislative requirements, and
your workplace standards, policies and procedures when
choosing what action to take in each scenario.
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SITHFAB002 Provide responsible service of alcohol
Role Play
Scenario 3: A customer from a small group of five rugby fans approaches
you at the bar and asks for two jugs of bundy rum and coke.
The group has been drinking at your venue for about an hour.
Each person from the grouphave bought at least two round of
drinks each since their arrival. The types of drinks ordered in
each round have been different. They were quite noisy when
they arrived as their team just won their match. They are now
becoming very boisterous, talking loudly and appear
uncoordinated in their movements, especially when handling
money. Demonstrate what you believe is appropriate when
handling this situation?
NYS
S
Supporting
Questions to Role
Play 3:
Q1: What is your state/territory’s liquor legislation
definition of the term ‘intoxication’?
NYS
S
Q2: Legally, are you allowed to sell or serve alcohol to an
intoxicated person? Explain
NYS
S
Q3: What techniques did you use to evaluate the
customer’s level of intoxication?
NYS
S
Q4: What drinking patterns were the customers using
that could have contributed to their level of
intoxication?
NYS
S
Q5: If the customer was not intoxicated, can you serve
them two jugs of spirits with a mixer for a group of
five people? Why/why not?
NYS
S
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SITHFAB002 Provide responsible service of alcohol
Q6: Assuming each member of the group has consumed
three standard drinks in the last hour, how long will it
take their livers to process and remove the alcohol
from their body? (Ignore any alcohol consumed prior to their
arrival at the venue.)
NYS
S
Q7: Win or lose, the three friends drink heavily every
week after their team plays. What are the possible
long-term effects of their excessive drinking?
 On their friends and family
 Their productivity
 Their own physical and mental health
NYS
S
Q8: Why have responsible service of alcohol principles
been incorporated into all state/territory legislation
and must beimplemented in all licensed premises?
NYS
S
Q9: What are the legal drink and drive limits in your state
or territory?
NYS
S
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SITHFAB002 Provide responsible service of alcohol
Assessor checklist - To be completed by the assessor.
Learner’s name:
Did the learner successfully demonstrate
evidence of their ability to do the
following?
Assessor comments
Completed
Yes No
Role-play 1
Ability to sell or serve alcohol according
to provisions of relevant state or
territory legislation, licensing
requirements, and responsible service
of alcohol principles.
Provided accurate information to
customers on alcoholic beverages
according to organisation or house
policy and government legislation.
Assisted customers with information on
the range of non-alcoholic beverages
available for purchase.
Identified issues related to the sale or
service of alcohol to different types of
customers, especially those at risk,
and incorporated them into sales or
service.
Provided complex information on
responsible service of alcohol laws in a
way that is easily understandable for
customers (if necessary in scenario).
Role-play 2
Where appropriate, requested and
obtained acceptable proof of age prior
to sale or service.
Identified customers to whom sale or
service must be refused according to
state and territory legislation.
Refused sale or service in a professional
manner, stated reasons for the refusal
and where appropriate pointed out
signage.
Used appropriate verbal and non-verbal
communication and monitoring skills
when refusing service.
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SITHFAB002 Provide responsible service of alcohol
Understood and applied provisions for
retaining and reporting falsified proof
of age documents (if applicable to the
role-play).
Interpreted and applied the legal
requirements for responsible sale or
service of alcohol for the local state or
territory law.
Provided information on responsible
service of alcohol laws in a way that is
easily understandable for customers.
Dealt with hostile and uncooperative
customers in a professional manner
and in line with organisational
procedures (if required within the
role-play).
Role-play 3
Sold or served alcohol according to
provisions of relevant state or
territory legislation, licensing
requirements and responsible service
of alcohol principles.
Understood and complied with the key
provisions of liquor laws and
regulations at a depth relevant to the
scope of job responsibility.
Understood and complied with the
requirements of house policies,
organisational procedures, standards,
risk assessment management plans or
codes of conduct.
Provided accurate information to
customers on alcoholic beverages
according to organisation or house
policy and government legislation.
Politely declined requests for banned or
undesirable products and advised
customers of the reasons for the
refusal.
Assisted customers with information on
the range of non-alcoholic beverages
available for purchase.
Used a professional manner to encourage
customers to drink within appropriate
limits.
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SITHFAB002 Provide responsible service of alcohol
Monitored emotional and physical state
of customers for signs of intoxication
and ill effects of illicit or other drug
usage.
Assessed intoxication levels of customers
using appropriate methods.
Refused service in a professional manner,
stated reasons for the refusal and
pointed out signage where
appropriate.
Provided appropriate assistance to
customers when refusing service.
If appropriate, gave customers a verbal
warning and asked them to leave the
premises according to organisational
or house requirements.
Used appropriate communication and
conflict resolution skills to handle
difficult situations.
ASSESSOR COMMENTS AND FEEDBACK:
Satisfactory:
Date:
Not Yet Satisfactory:
Date:
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SITHFAB002 Provide responsible service of alcohol
Performance
Criteria
Does the candidate consistently perform the following duties/tasks: S NYS
1.Sell or serve alcohol responsibly
1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles S NYS
1.2 Where appropriate, request and obtain acceptable proof of age prior to sale or service S NYS
1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation S NYS
1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase S NYS
1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service S NYS
2.Assist customers to drink within appropriate limits
2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards S NYS
2.2 Use a professional manner to encourage customers to drink within appropriate limits S NYS
2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action S NYS
2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use S NYS
2.5 Where appropriate, offer food and non-alcoholic beverages S NYS
2.6
Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal
S NYS
AT3 - Observation
3.Assess alcohol affected customers and identify those to whom sale or service must be refused
3.1 Assess intoxication levels of customers using appropriate methods S NYS
3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol S NYS
3.3 Identify customers to whom sale or service must be refused according to state and territory legislation S NYS
4. Refuse to provide alcohol
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SITHFAB002 Provide responsible service of alcohol
4.1 Refuse sale or service in a professional manner, state reasons for refusal, and where appropriate point out signage S NYS
4.2 Provide appropriate assistance to customers when refusing service S NYS
4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific
situation, and provisions of state or territory legislation and regulations S NYS
4.4 Use appropriate communication and conflict resolution skills to handle difficult situations S NYS
4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person S NYS
4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate
colleagues according to organisational policy S NYS
Comments: Trainer Name:
Trainer Signature:
Date:
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SITHFAB002 Provide responsible service of alcohol
Assessment Summary
Training Location Candidate Full Name
Trainer/Assessor
Assessment results If a not yet satisfactory (NYS) result is given the Trainer will provide feedback to the
Learner before next submission. When the Learner is reassessed with a ‘Satisfactory
result’ for all assessments then an overall ‘Competent’ result will be given for this unit
of competency.
Is reassessment required in this case? YES☐ NO☐
Flexibility in assessment processes requested: YES ☐ NO ☐
Details:
With flexibility, assessment still meets requirements of UOC YES ☐ NO ☐
Assessment type
1st attempt
date and
result
2nd attempt
date and
result
Valid Current Sufficient Authentic Result
AT1 – Knowledge questions ☐ ☐ ☐ ☐
AT2 – Role Plays ☐ ☐ ☐ ☐
AT3 - Observation ☐ ☐ ☐ ☐
Scenario/Case study ☐ ☐ ☐ ☐
Supervisor/Third Party ☐ ☐ ☐ ☐
Work place observation ☐ ☐ ☐ ☐
RPL/RCC (Evidence attached) ☐ ☐ ☐ ☐
In completing this assessment, I confirm that the learner has demonstrated all unit outcomes through
consistent and repeated application of skills and knowledge with competent performance demonstrated in
multiple instances over a period of time.
Assessor Signature: Date
Meets all essential knowledge and
skills
Meets all performance criteria
Learner Signature: Date:
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SITHFAB002 Provide responsible service of alcohol
Assessor Feedback first attempt: (Assessor is to provide feedback to the Learner on assessment results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions provided for this
assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Assessor Feedback second attempt: (Assessor is to provide feedback to the Learner on assessment results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions provided for this
assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Learner Feedback first attempt: (Learner needs to read the above feedback and reply if they wish and then sign that they agree
and have understood the assessor’s comments as above).
Learner comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Learner Feedback second attempt: (Learner needs to read the above feedback and reply if they wish and then sign that they
agree and have understood the assessor’s comments as above).
Learner Comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Competent ‘C’ or Not Yet Competent ‘NYC’ Appeal Lodged Final Grade after
appeal
Assessor
Signature: Date:
Supervisor/
Third Party
Signature:
Date:
Learner
Signature: Date:
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