Choice Business College: SITXHRM002 Roster Staff Workbook

This workbook provides a comprehensive response to short answer questions for the SITXHRM002 Roster Staff unit, focusing on key aspects of staff management within the hospitality industry. The document covers various topics, including workplace agreements, different employment modes (full-time, part-time, casual, and fixed-term contracts), and methods for determining wage budgets. It also explores strategies for maximizing operational efficiency, combining staff duties effectively, and understanding individual employee skills for effective rostering. The workbook further delves into the importance of considering cultural needs, consulting with colleagues, and using rostering software. Additionally, it addresses the maintenance of staff records, the use of timesheets, and the evaluation of roster effectiveness through various monitoring methods. The student's responses demonstrate an understanding of rostering processes, staff management, and compliance with relevant regulations.

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
Teaching Team HOSPITALITY
Student Name Student No.
Teacher Semester/Year
Program Name and Code SIT50416 – DIPLOMA OF HOSPITALITY MANAGEMENT
Unit Name and Code SITXHRM002 – ROSTER STAFF
Assessment Description and
Version
ASSESSMENT C – WORK BOOK - SHORT ANSWER
INSTRUCTIONS TO CANDIDATES
This assessment is made up of short answer questions.
 The questions are divided into sections according to the elements within the unit of competence. There are four sections
in this unit.
 You are required to provide a response to all questions in each section.
 You may source information to answer the questions from the learner guide, multimedia or paper-based resource for this
unit.
There may be variations to these Instructions to Candidates for specific examinations. Your assessor will explain any specific
requirements.
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment C  Work Book –
Short Answer S | NS | NA S | NS | NA
Comments and Feedback:
The Students overall result was: □ Satisfactory □ Unsatisfactory □ Resit Required
Student
Name
Assessor
Name
Student
Signature
Assessor
Signature
Date Date
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
1

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
1: SECTION DEVELOP STAFF ROSTER
1. Identify the type and name of the award, workplace or enterprise agreement you are
working to. (If you are not working in the hospitality, events or tourism industries, name the
most common industrial agreement / award used by people working in your industry).
Type of workplace agreement: single enterprise
Name of workplace agreement: Australian workplace agreement
2. Briefly describe the following employment modes in terms of working hours, wages, leave
and other entitlements.
Employment
mode
Description
Full-time
A full time employee needs to provide 30 hours of service per week and
130 hours of service per month as well.
Regular part-time
They work less than 38 hours in a week and they are provided same
entitlements as provided to full-time employees. However, work hour is
negotiable and it is done between employee and employers.
Casual
They are employed on casual basis and they are paid by hour. Their job
status is not permanent and they are not even provided entitlements that
are provided to full-time and regular part-time employees as well.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
2

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
Employment
mode
Description
Fixed-term contract
Employees re hired to do a particular type of job for a fixed price and
their employment is only provided as specified in contract. It is referred
to as fixed-term contract.
3. Briefly describe how wage budgets are generally determined.
Previous payments provided as wages are analysed for a period of time and those wage
payments are then balanced with reference to forecasting requirements and revenue in project
as well.
4. List two ideas on how operational efficiency can be maximised at your workplace without
increasing wage costs in roster development.
i. Enhance collaboration between team members
____________________________________________________________________
ii. Provide incentive programs for employees
____________________________________________________________________
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
3

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
5. List an appropriate example of how a staff member’s duties can be combined to ensure
effective use of staff.
In order to combine duties of a staff, works need to be assigned such that each work needs a
specific skill of that employee. It will help employee to ensure proper application of their skills
and ensure quality in their job duties.
For example, if an employee has job duties of designing and testing software, then to do that
job, it is required to apply various skills and designing and testing activities are needed to be
scheduled such that it does not require to consider these job duties at once which makes it
easier to apply skills. It also helps organization to ensure effective application of employee skills
as well.
6. What could you do to make sure you have a thorough understanding of the individual
skills of each employee so that rosters can be drawn up effectively?
To analyse employee performance in doing any particular job that was assigned to that
employee. When this is done then it provides idea regarding employee skills and their expertise
which helps to design rosters effectively.
7. List and explain at least one benefit of using the specific skills of an employee when
drawing up rosters so that the needs of the enterprise are met.
When specific skill of an employee is considered while designing roster then it helps
organization to enhance its productivity.
For example, in a software design project, testing of software is scheduled when project plan is
designed. If employee expertise in software testing is not present when software testing needs
to be done, then it will not only affect quality of software, but it will also delay overall project.
8. Identify and explain one example of how an enterprise can make allowances for the
cultural needs of an employee when rosters are being drawn up.
Employees might be provided paid leave to allow them to celebrate cultural festival. For
example, if an employee needs to celebrate a festival which is of cultural importance, then
organization might provide them extra leave while providing payment for that day and it needs
to be marked as leave with pay in roster.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
4

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
9. Explain why it is good practice to consult with and gain input from colleagues when
drawing up staff rosters.
 To identify how many employees will be present on each working day which helps in
allocating resources accordingly
 To provide schedule leave which helps in arranging available employees accordingly for
each working day, otherwise it might affect business process
 Ensure employees are allocated for each working day according to business
requirements
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
5

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
SECTION 2: PRESENT AND COMMUNICATE ROSTERS
10. Explain the meaning of these typical rostering abbreviations.
Abbreviation Meaning
ADO Allocated Days Off
AL Approved leaves
LWOP Leave Without Pay
Mat Maternity Leave
PD Position Description
Pub Hol Public Holiday
RDO Rostered Days Off
TOIL Time off in Lieu of Overtime
11. List some of the benefits to the enterprise of using rostering software programs to create
and display rosters.
 Makes rostering fast and accurate
 Helps in adjusting data in roster if required
 Enhanced access to roster by employees and employers
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
6

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
12. List one advantage and one disadvantage of presenting rosters up to 14 days in advance
of when they take effect.
Advantage:
Accommodate any leave of employees and plan resource planning accordingly
Disadvantage:
Employees might not be sure whether they will be available or not according to schedule and it
might affect business process as well
13. Describe how rosters are communicated at your workplace.
(If not currently working, explain how you would ideally like to be notified of the days and
times you are required to work.
Rosters are communicated through email and it is sent to email of each employees after it is
completed. It helps employees to identify their work schedule and rostered week off as well.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
7

SITXHRM002 - ROSTER STAFF – Work Book - Short Answer
SECTION 3: MAINTAIN STAFF RECORDS
14. Explain why many enterprises require employees to get their timesheets checked and
signed by their supervisors or manager at the end of each shift.
 To ensure accuracy in information regarding time spent by an employee in working
 To verify timesheet by employers
 To ensure authenticity in timesheet required for processing wages for employees
15. Why are timesheets or clock cards used to calculate wages rather than using the roster?
Wages are provided according to employee work hours which means how much time an
employee has provided on doing jobs that are assigned to that employee.
A timesheet consists this information instead of a roster, therefore, it is considered for
calculating wage as well.
16. Why is it important to maintain accurate and up-to-date employee files and staff records?
 To comply with legal requirements
 To help organization in recruitment
 To identify issues in employee skills
 To help organization in doing administrative works faster and accurately as well
17. List five pieces of information that should be kept up-to-date and stored in employee files.
i. Employee name, address
ii. Phone number and other contact details
iii. Information regarding payroll
iv. Information regarding compensation
v. Information regarding paycheck or pay card
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017
8

SITXHRM002 – Roster Staff – Short Answer Work Book
SECTION 4: EVALUATE ROSTERS
18. Why is it necessary to monitor the effectiveness of rosters in consultation with colleagues,
including managers, supervisors and the employees that appear on the rosters?
 To identify availability for a particular shift
 To obtain input regarding issues in rostering process
 To obtain suggestion for enhancing effectiveness of rostering process
19. List and briefly explain three methods for gathering and monitoring the effectiveness of
rosters.
 Observing staff levels and analysing consumer services for each shift
 Analysing wage budget against actual cost of wage
 Analysing quantity of works that is not completed
20. Explain some of the problems associated with not identifying and acting on rostering
problems.
 Analysis of productivity level is not proper
 Cost of labour is not properly managed
 Consumer requirements are not properly managed for lack of employees according to
skills and expertise
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 11 December 2017