SITXHRM003 Lead and Manage People - Scenario Assessment D

SITXHRM003 LEAD AND MANAGE PEOPLE – Scenario
ASSESSMENT D – SCENARIO
INSTRUCTIONS (for assessments not embedded within the LMS)
 The assessment must be written using an industry standard software package such as Microsoft
Word, Excel, PowerPoint, etc.
 Name the file using the assessment task number and then save your file.
 Ensure your submission identifies the unit code and title, the assessment task number and the name
of the assessment at the top of the page. Alternatively, you may place this information in the
document header.
 Add your name and student number to the header or footer on every page.
 On completion, submit your assessment to your assessor via the LMS.
Learner assessment guide and evidence
This assessment requires you to do the following.
 Explain how you model high standards of performance and behaviour.
 Develop team commitment and cooperation.
 Manage team performance.
 Monitor and review team performance.
 Understand role of coaching and mentoring
 Provide recognition and rewards for team achievements.
You are required to do the following.
 Complete Tasks 1, 2, 3, 4, 5 and 6 in Assessment D.
 Read Assessment D_Background information.
 Read the scenario and answer the questions based on this scenario.
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SITXHRM003 LEAD AND MANAGE PEOPLE – Scenario
Task 1: Model appropriate behaviours Go to your ‘Course files’ and open Assessment D_Background information.
 Read the information.
 Answer these questions based on the information provided.
Question and answer
Q1: List three behaviours that you display as manager of Warblers Café and Convention
Centre, to be a role model for your team.
 Professionalism
 Act with integrity
 Be fair and consistent with customer
Q2: As manager, how can you show your support for the goals of Warblers Café and
Convention Centre?
 By providing support to the staff members at all levels
 Implementation of innovative ideas
 Improving the relationship with the suppliers
 By taking initiatives to improve technological measures adopted by the café
 Consistent learning
Q3: List three ways you can show your professionalism in your interactions with team
members.
 By keeping all confidential information private
 By following workplace policies and procedures
 By being respectful to all teammates, customers and other stakeholders
2016 Edition2

SITXHRM003 LEAD AND MANAGE PEOPLE – Scenario
Task 2: Develop teams
It is the beginning of the year and you are required to develop goals with your team. The
executive management team would like you to come up with three team goals. These goals are
to be based on the organisational goals.
You decide to focus on the café and its staff first. The café staff include the following full-time
employees.
 Jemma – Cafe supervisor
 Lisa – Front counter server
 Travis – Front counter server
 Meg – Chef
 David – Sous chef
 Sasha – Sandwich hand
 Kat – Front counter server
 John – Sous chef
Question and answer
Q1: What are the long-term goals for Warblers Café and Convention Centre?
 Receiving 5-star rating for customer service, food quality, and for events from Hospitality
Now!
 Taking advantage of economies of scale along with increasing efficiency of café by
improving communication, and customer management systems by the end of 2019
 Increasing new profitability minimum by 10% every year
 Gaining leading position by the end of 2019 in the categories of best convention centre
and café in the whole east coast
 Implementation of innovative ideas for attainment of sustainable growth and overall
development
Q2: What process would you follow to determine the team goals for the café?
 Brainstorming the goals as group
 Choosing appropriate goals from the brainstormed list
 Determining plans to attain those goals
 Implementing plans
 Evaluating the processes regularly
 Being flexible to match up with the dynamic circumstances
© Didasko Digital 2016 www.didasko.com3

SITXHRM003 LEAD AND MANAGE PEOPLE – Scenario
Q3: List three appropriate team goals?
 Effective contribution in the brainstorming process
 Flexible in adaptation of change to meet with the dynamic business circumstances
 Act with integrity in the team along with executing the assigned tasks by following all the
rules, regulations and policies directed by the organization
Q4: List three appropriate goals for Jemma, the café supervisor:
 Continuously adopting new and innovative ideas for improving the performance at
individual level
 Attaining leading position in the coming years
 Being the role model for its teammates
2016 Edition4