SITXMGT001 Monitor Work Operations - Assessment 1 - Short Answers

Assessment Tasks and Instructions
Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s) SITXMGT001Monitor work operations
Stream/Cluster
Trainer/Assessor
Assessment for this Unit of
Competency/Cluster
Details
Assessment 1 Short Answers
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance:Assessment 1 2 3
Reasonable Adjustment
1. Has reasonable adjustment been applied to this assessment?
No No further information required
Yes Complete 2.
2. Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
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My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature Date
2nd Assessor to complete
I agree the adjustments applied to this assessment are reasonable
Name
Signature Date
Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks
outlined in the elements and performance criteria for this unit of competency and relating to
the following aspects:
 work organisation and planning methods appropriate to the industry sector
 leadership and management roles and responsibilities in the relevant industry sector
 operational functions in the relevant industry sector
 procedures and systems to support work operations:
o administration
o health and safety
o human resources
o service standards
o technology
o work practices
 concepts of quality assurance and how it is managed and implemented in the workplace
 sustainability considerations for frontline operational management:
o relationship between operational efficiency and financial sustainability
o ways of minimising waste in the relevant work context
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o social responsibilities of the operation
 time management principles and their application to leaders and managers for planning
own work and the work of others
 principles of effective delegation and delegation techniques in a frontline management
context:
o clear communication of what is required
o gaining commitment
o no undue interference
o regular reporting
o selecting the right person
 problem-solving and decision making processes and techniques and their application to
typical workplace issues
 industrial or legislative issues that affect short-term work organisation appropriate to the
industry sector:
o relationship of relevant industrial awards to hours and conditions of work
o ensuring systems and procedures meet work health and safety requirements.
Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Pen, Paper or computer.
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide you
with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness.
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Your trainer will provide you with feedback and the result you have achieved.
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals
were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I
have acknowledged or referenced all sources of information I have used for the purpose of
this assessment
Student Signature: Date: / /201
This assessment: First Attempt 2nd Attempt Extension – Date: / /
RESULT OF ASSESSMENT Satisfactory Not Yet Satisfactory
Feedback to Student:
Assessor(s) Signature(s): Date
:
/ /
Student Signature Date
:
/ /
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Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1
The process of monitoring work operations is often broken down into six stages. Name 3 of
these.
The process of monitoring can is helpful for measuring the effectiveness of a project or
operation of the organization. The better monitoring can provide better outcomes to the
management of an organization and the managers can enlarge the productivity of employees
for getting the better outcomes. Basically the process of monitoring work operation includes six
major steps and three out of them are described below:
Measurement of the operative performance: It is the necessary step and in this step the
management need to measure the effectiveness of operations and they should try to implement
the changes if required in the operation planning.
Implement operational performance improvement: The management should try to apply
beneficial changes in their in their strategies for making the better improvement in their
different operations.
Collect relevant data: In the monitoring process of management need to collect the relevant
data which can be gathered by using regular monitoring or surveys. The organization can also
use the customer retention management (CSM) software for monitoring the organizational
operations. The cite operations could be used by organizations to collect the relevant data. The
cite operations could be done by the management, third party or the owner, consulting firms
etc. These parties can provide perspectives of outsiders about the operations.
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Question 2
Monitoring the expected service provisions of your staff is an important part of a frontline
supervisor’s job. How often should this be done?
A supervisor can monitor the effectiveness and performance of their employees by using the
following steps:
Watching the work: The supervisors need to watch and evaluate the works of their
employees. They should try to measure the employee’s performances and then they can
provide them necessary feedbacks about their performances. These feedbacks could be
used by the employees in a positive way and they can enlarge their performances by using
them.
The self monitoring tools: The supervisors need to provide information about the self
monitoring tools to their employees. These tools are checklists, activity logs and project
plans. The employees can measure whether they are achieving their performance goals or
not. It will also provide them information if they are doing the work with the deadlines or
not. They can make regular notation in checklists and can report to the manager at regular
basis.
Ask around a little: The managers should try to ask about the employees services with their
vendors, consumers and other managers. The question which relates with the services of
employees can help the managers to evaluate the performance of their employees ( Szczepańska,
2015).
Question 3
Once workflows have been established, what should you do to determine whether the
workflows you have implemented are in line with achieving organisational goals?
Deliverability: The managers can measure the effectiveness of their workflow by checking the
deliverability of their products and services. The deliverability of mails is also included into the
deliverability. The better deliverability of product and services can provide the idea about the
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