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SITXMGT001 Monitor Work Operations Assessment Pack - Adelaide College of Technical Education

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1
Developed by ACTE
This document is a Student Assessment Pack
for the above Unit of Competency and is to be
completed by a student to demonstrate his/her
competency.
Student Assessment Pack
SITXMGT001 Monitor work
operations
SIT - Tourism, Travel and Hospitality Training Package
SIT40516 Certificate IV in Commercial Cookery

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Adelaide College of Technical Education
Table of Contents
Purpose of Assessment....................................................................................................3
Target Group.....................................................................................................................3
Selected Methods and Intended Use................................................................................3
Standard Instructions for Assessor/Trainer....................................................................3
Standard Instructions for Learners..................................................................................3
Plagiarism......................................................................................................................... 3
Evidence Requirements.....................................................................................................4
Documents to be attached along with each Summative and practical Assessment
Submission....................................................................................................................... 4
Assessor Expectations......................................................................................................4
Resources for Learner...................................................................................................... 4
Resources for Trainer / Assessor...................................................................................... 5
Reasonable Adjustment....................................................................................................5
Procedure to Login to Futura............................................................................................5
The format for Written Submissions................................................................................6
Assessment Method Coversheet...................................................................................... 7
Overview............................................................................................................................. 8
Elements........................................................................................................................... 8
When to Commence your Assessment............................................................................. 8
Assessment Methods........................................................................................................8
Assessment Definitions.....................................................................................................9
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Assessment Preparation Checklist................................................................................10
Assessment Method One – Check Points......................................................................11
Assessment Method Two - Quiz.....................................................................................12
Assessment Method Three – Written Response Assessment.....................................13
Assessment Method Four – Practical Demonstration..................................................25
Assessment Record and Feedback................................................................................33
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Purpose of Assessment
Purpose of this assessment is to check that the competency should be achieved on all
elements of performance outcomes, skills, and knowledge required to oversee and monitor
the quality of day-to-day work. It requires the ability to communicate effectively with team
members, plan and organize operational functions, and solve problems.
The unit applies to all industry sectors, and to individuals operating at a team-leading,
supervisory or frontline management level.
No occupational licensing, certification or specific legislative requirements apply to this unit
at the time of publication.
Target Group
ACTE’s learners enrolled in the unit SITXMGT001 Monitor work operations must be having
basic literacy and numeracy skills who are either experienced or have no experience of
working in a professional environment.
Selected Methods and Intended Use
Methods used to achieve competency in this unit of competency (UOC) are Check Points,
Quizzes and Written Response Questions that must be completed in a simulated online
environment through Futura website http://moodle.futuraonline.com.au and Practical
Demonstration to your Trainer. Your submissions will be used by trainers and assessors of
ACTE as evidence in achieving competency of the above-mentioned unit.
Standard Instructions for Assessor/Trainer
The Trainer / Assessor should inform all the learners that all the tasks should be linked
with moodle on Futura online website and help can be taken from available resources.
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Standard Instructions for Learners
 Handwritten assignments will not be accepted, assignments should be prepared in
Microsoft Office. Refer to the enclosed Style Guide.
 When answering the tasks use your own words and also refer to the given
Scenario.
 Unit competency together with performance and assessment criteria can be
accessed from https://training.gov.au/Training/Details/SITXMGT001
Plagiarism
Plagiarism is using the words or ideas of others and presenting them as your own.
Plagiarism is a type of intellectual theft. It can take many forms, from deliberate cheating to
accidentally copying from a source without acknowledgment. In your assessments you
must come up with your own ideas, however, at times you may need to make reference to
work that has been conducted by others. Important points to be aware of:
 Know what plagiarism is. Go to this website if you require additional
information. http://www.plagiarism.org/
 Plan your work
 Reference your work / acknowledge all of your sources
What is Plagiarism? Retrieved May 2017,
from http://www.plagiarism.org/plagiarism-101/what-is-plagiarism
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Evidence Requirements
The evidence you submit as part of this assessment will be assessed by your
trainer/assessor to determine your competency. Your trainer/assessor will be guided by
the following rules of evidence when making their assessment decision.
Rule Evidence must...
Valid
• Address the elements and performance criteria
• Reflect the skills, knowledge, and context described in the
competency standard
• Demonstrate the skills and knowledge are applied in real or
simulated workplace situations
Current
• Demonstrate the Learner's current skills and knowledge
• Comply with current standards
Sufficient
• Demonstrate competence over a period of time
• Demonstrate competence that is able to be repeated
• Comply with language, literacy and numeracy levels which match
those required by the work task (not beyond)
Authentic
• Be the work of the learner
• Be able to be verified as genuine
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Documents to be attached along with each Summative and practical Assessment
Submission
 Completed Cover Sheet for summative and practical assessments- Refer to the
enclosed Cover Sheet.
 Assessment Preparation Checklist. Refer to the enclosed Checklist.
 Answers to the Written Questions
Assessor Expectations
All Tasks should be answered with a minimum of half (½) page length per
question/activity/issue unless otherwise advised, or to be answered as per the requirement
of the Task in an appropriate manner.
Resources for Learner
 Futura Website; and/or Online Futura Portal
 Other Websites (References should be included in any submission. Referencing
guidelines are available in the Student Handbook.)
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Adelaide College of Technical Education
Resources for Trainer / Assessor
 Futura Website; and online Futura portal
 Other Websites related to the unit.
Reasonable Adjustment
A reasonable adjustment is any measure or action that a student requires because of their
disability, and which has the effect of assisting the student to access and participate in
education and training on the same basis as students without a disability. An adjustment is
reasonable if it achieves this purpose while taking into account factors such as the nature
of the student’s disability, the views of the student, the potential effect of the adjustment on
the student and others who might be affected, and the costs and benefits of making the
adjustment.
ACTE will also maintain the academic integrity of a course and to consider the
requirements or components that are inherent or essential to its nature when assessing
whether an adjustment is reasonable. There may be more than one adjustment that is
reasonable in a given set of circumstances; ACTE will make adjustments that are
reasonable and that do not cause the RTO unjustifiable hardship.
Procedure to Login to Futura
Go the following link http://moodle.futuraonline.com.au
Enter the username and password provided to you by your Trainer.
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Consulting Trainers
Last date of Submission
Submitted to
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The format for Written Submissions
This unit describes the performance outcomes, skills, and knowledge required to review
corporate governance requirements, implement operating procedures and monitor policy.
You are required to use a word processing program such as Microsoft Word to compile
your report. The following guidelines for your report (wherever required) is a suggested
style guide. Submission of assignment can also be done in other formats which should be
clearly readable and legitimate.
The format of the report
1. Assessment Cover Sheet
2. Title of the report
• Arial, Size 14 pt., Bold
3. Headings
• Arial, Size 12 pt., Bold
4. Text
• Arial, Size 11 pt.
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5. Table Content
• Arial, Size 10 pt.
6. Line Spacing
• 1.5
7. Report length
• The number of words is detailed in the instructions/task description for each
individual assessment method.
8. Presentations are to be created in presentation software such as Microsoft
PowerPoint. Resources such as overhead/data projector, whiteboard markers,
speakers, pen pointers, and presentation screens will be provided.
Your Trainer/Assessor will guide you through the assessment method/requirements for
each period.
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Assessment Method Coversheet
Student Name
Student
Number
Receipt of Assignment
Receiver’s
Signature Date
I certify that this assignment is my own work based on my personal study and/or research
and that I have acknowledged all materials and resources used in the preparation of this
assignment whether they are books, articles, reports, lecture notes, and any other kind of
document, electronic or personal communications. I also certify that the assignment has
not previously been submitted for assessment in any award or course and that I have not
copied in part or whole or otherwise plagiarised the work of other students and/or persons.
I have read the advice on plagiarism and understood its implications. I can produce
another hard/soft copy of this assignment within 24 hours if requested.
Student
Signature Date
Qualification
Code SIT40516
Qualification
Name
SIT40516 Certificate IV in
Commercial Cookery
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Unit Code SITXMGT001 Unit Name Monitor work operations
Due date Trainer/Assessor
This assignment will not be marked unless the above declaration is signed
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Overview
This unit describes the performance outcomes, skills, and knowledge required to oversee
and monitor the quality of day-to-day work. It requires the ability to communicate
effectively with team members, plan and organize operational functions, and solve
problems.
The unit applies to all industry sectors, and to individuals operating at a team-leading,
supervisory or frontline management level.
No occupational licensing, certification or specific legislative requirements apply to this unit
at the time of publication.
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Monitor and improve workplace operations.
2. Plan and organize workflow.
3. Monitor and support team members.
4. Solve problems and make decisions.
When to Commence your Assessment
Your training facilitator/assessor will advise you when to commence the parts of this
assessment by taking a signature on Learner Preparation Checklist.
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Assessment Methods
In order to be deemed competent in this unit you must competently complete all the
following assessment tasks:
Method & Purpose Description
Assessment Method One
• Check Points
• Formative Assessment
• Online portal
Checkpoint to be completed on the online Futura
Portal comprise of all relevant performance
criteria.
Assessment Method Two
• Quiz
• Formative Assessment
• Online portal
Quiz to be completed in the online Futura Portal
comprises of all relevant performance criteria.
Assessment Method Three
• Written Assessment
• Summative Assessment
• Typed in MS Word
A written assessment is short answer questions to
be completed in MS Word comprises of all
performance criteria.
Assessment Method Four The Learner must demonstrate practical
competency in a task and the related skill to be
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• Practical Demonstration
• Summative Assessment
observed by the trainer
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Assessment Definitions
Formative assessment: The goal of formative assessment is to monitor student learning
to provide ongoing feedback that can be used by instructors to improve their teaching and
by students to improve their learning. More specifically, formative assessments:
• Help students identify their strengths and weaknesses and target areas that need
work; and
• Help faculty recognize where students are struggling and address problems
immediately
Formative assessments are generally low stakes, which means that they have low or no
point value.
Examples of formative assessments include asking students to:
• Draw a concept map in class to represent their understanding of a topic;
• Submit one or two sentences identifying the main point of a lecture; and
• Turn in a research proposal for early feedback.
Summative assessment: The goal of summative assessment is to evaluate student
learning at the end of an instructional unit by comparing it against some standard or
benchmark. Summative assessments are often high stakes, which means that they have a
high point value. Examples of summative assessments include:
• Amid unit assessment;
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• A final project;
• A paper; and/or
• A role play.
Information from summative assessments can be used formatively when students or
faculty use it to guide their efforts and activities in subsequent courses.
Assignment: A task or piece of work allocated to someone as part of a job or course of
study.
Project: an individual or collaborative enterprise that is carefully planned to achieve a
particular aim.
Written Response: In a response submission, you do assess the item you’ve been
assigned to observe, but you add your personal reaction and impressions to the report.
The steps for completing response submission are:
• Observe or read the piece for an initial understanding;
• Re-read the piece and stop to reflect often;
• Record your thoughts and impressions in notes;
• Develop an opinion; and
• Write an outline.
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Adelaide College of Technical Education
Assessment Preparation Checklist
Unit/s of
Competency SITXMGT001 Monitor work operations
Learner Name
Assessor Name
 As the Learner are you ready for assessment? Yes  No 
 Has the assessment process been explained to
you and that to achieve a successful outcome for
this unit of Competency you must be deemed
Satisfactory in all assessment tasks?
Yes  No 
 Do you understand The Recognition of Prior
Learning (RPL) process? Yes  No 
 Do you understand which evidence is to be
collected and how? Yes  No 
 Do you understand your rights and the appeal
system? Yes  No 
 Have you discussed any special needs that should
be considered during the assessment process? Yes  No 
 Do you require an adjustment to the conduct of the
assessment to respond to a specific or a special
need? E.g. Cultural, Language, Disability, Literacy
Yes  No 
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Adelaide College of Technical Education
or Numeracy purposes.
I agree to undertake this assessment in the knowledge that the information gathered will
only be used for the purpose of determining my skills as Satisfactory or Not Satisfactory
for each assessment method. Additionally, the information gathered is for the
determination of my Competency by the collection of all assessment evidence for this
unit of competency and can only be accessed by my workplace supervisor, my RTO,
and nominated regulatory authorities.
Learner Signature
Assessor
Signature
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Assessment Method One – Check Points
Online Assessment
Go the following link http://moodle.futuraonline.com.au
Enter the username and password provided to you by your Trainer.
Ensure that you have completed all the checkpoints within the unit.
Checkpoints are to be completed on the online Futura portal using your student user
ID/login so no assignment coversheet is needed.
This formative assessment will be marked automatically by the online portal and feedback
will be provided automatically.
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Adelaide College of Technical Education
Assessment Method Two - Quiz
Online Assessment
Go the following link http://moodle.futuraonline.com.au
Enter the username and password provided to you by your Trainer.
Ensure that you have completed the e-Quiz of the unit before the due date.
The quiz is to be completed on the online Futura portal using your student’s user ID/login
so no assignment coversheet is needed.
This formative assessment will be marked automatically by the online portal and feedback
will be provided automatically.
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Adelaide College of Technical Education
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Assessment Method Three – Written Response Assessment
Assessment Tasks and Instructions
Student Name
Student Number
Course and Code SIT40516 Certificate IV in Commercial
Cookery
Unit(s) of Competency and Code(s) SITXMGT001 Monitor work operations
Trainer/Assessor
Assessment for this Unit of
Competency/Cluster
Details
Assessment 1 Short Answer Questions
Reasonable Adjustment
1. Has reasonable adjustment been applied to this assessment?
No , No further information required
Yes , Complete 2.
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2. Provide details for the requirements and provisions for adjustment of
assessment:
Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature Date
2nd Assessor to complete
I agree with the adjustments applied to this assessment are reasonable
Name
Signature Date
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Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the
tasks outlined in the elements and performance criteria for this unit of competency and
relating to the following aspects:
work organization and planning methods appropriate to the industry sector
leadership and management roles and responsibilities in the relevant industry sector
operational functions in the relevant industry sector
procedures and systems to support work operations:
o administration
o health and safety
o human resources
o service standards
o technology
o work practices
concepts of quality assurance and how it is managed and implemented in the workplace
sustainability considerations for frontline operational management:
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o the relationship between operational efficiency and financial sustainability
o ways of minimizing waste in the relevant work context
o social responsibilities of the operation
time management principles and their application to leaders and managers for planning
own work and the work of others
principles of effective delegation and delegation techniques in a frontline management
context:
o clear communication of what is required
o gaining commitment
o no undue interference
o regular reporting
o selecting the right person
problem-solving and decision-making processes and techniques and their application to
typical workplace issues
industrial or legislative issues that affect short-term work organization appropriate to the
industry sector:
o relationship of relevant industrial awards to hours and conditions of work
o ensuring systems and procedures meet work health and safety requirements.
Place/Location where assessment will be conducted
ACTE College and Taste of Bollywood, Hindmarsh
Resources Requirement: Pen, Paper, internet access or a copy of “Australia New
Zealand Food Standards Code - Standard 3.2.1 - Food Safety Programs (Australia
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Only)” or an organisational food safety plan as set out in the TP.
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide
you with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for
completeness. Your trainer will provide you with feedback and the result you have
achieved.
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals
were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I
have acknowledged or referenced all sources of information I have used for the purpose
of this assessment
Student Signature: Date: /
/201
This assessment: First Attempt 2nd Attempt
Extension –
Date: / /
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RESULT OF
ASSESSMENT Satisfactory Not Yet Satisfactory
Feedback to Student:
Assessor(s)
Signature(s): Date: / /
Student Signature
Date: / /
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Assessment 1
Your Task: Answer the following questions. Each question must be completed.
Question 1: The process of monitoring work operations is often broken down
into six stages. Name 3 of these.
The three stages of monitoring work operations are as follows:
 Staffing: In this process, human resources department recruits and hires the
new candidates on job roles. New job roles are being assigned to the new
joiners responsibilities are being allocated to them.
 Co-ordinating: Outcome is measured with respect to the goals and
objectives.
 Feedback: Work on the basis of outcome and feedback is done in order to
erase loopholes and complete the projects.
Question 2: Monitoring the expected service provisions of your staff is an
important part of a frontline supervisor’s job. How often should this be done?
 It is the supervisor's job to assign, monitoring, coordinate between the
team and their work, he should ensure the quality of the work, so it should
be a part of his duty.
 Monitoring the service provision of your staff should be on a daily basis so
that work could be done smoothly.
Question 3: Once workflows have been established, what should you do to
determine whether the workflows you have implemented are in line with
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Adelaide College of Technical Education
achieving organizational goals?
 Compare the Goals and working process’s direction and
performance. It will help you to measure the status of the process.
 Monitoring and reviewing the performance on daily basis. Set
individual goals for your employees to fulfil the needs, make plans
and strategies to reach your goals.
Question 4: List 3 ways to identify quality problems with your service.
 Just not assume that every problem is clear in front of everyone about
services, so make a document and discuss the problem.
 Take feedback from everyone it includes members, higher authority,
customers and suppliers too.
 Monitor each and every single problem of service and find the solution to
that, it will help you to improve the quality problem.
Question 5: In-house training' is one example of a processor system which
you may need to make adjustments to in order to resolve quality issues. List
4 other processes or systems from your industry.
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Adelaide College of Technical Education
1. Motivate your employees to work hard so that they will give you the
best results and will improve your quality services.
2. Training sessions and workshops should be run for new joining so
that they can work correctly and quickly with quality assurance.
3. Use new technologies; change your work pattern, interaction with
your customers from time to time.
4. Focus on the goals, make them specific to achieve, make sure every
word of your customer will be done quickly.
Question 6: How can encouraging a culture of open communication and
innovative thinking help you improve efficiency and service levels?
A good communication is a key to success. If an organization have a better
communication with our employees they can tell their problems openly, suggest
you best and new technologies for improving, save our time and increase sales.
When the organization thinks innovating and unique it will definitely improve our
services.
Question 7: List 3 ways to identify current and emerging trends in your
industry.
By reading reports of research in the current field; current trends are being
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analyzed and measured.
1. The organization can follow influencers and newspapers for updated news.
Some publications publish the old news about your field which you can't read
by finding it yourself.
2. Always follow the people who are smarter than you, it will increase your
knowledge and help you to know about current trends.
Question 8: Sustainability is usually associated with the environment,
however, it can also refer to the operations of a business. Other than the
environment, what are the 2 other areas of operational sustainability?
1. In environmental sustainability, business profitability is something that the
organization use to earn a profit. It refers to economic growth for a long
time without affecting any other aspect.
2. Social sustainability is the ability which helps to develop structure and
processing which just doesn't fulfill the requirements of their present
members but also of future members.
Question 9: What is the purpose of having a logical, well-defined workflow?
This is very essential for saving time, money and energy and to see that what is
wanted is being obtained or not. what are the needs of our goals? The workflow
will define that what work should be done by whom.
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Adelaide College of Technical Education
Question 10: List 3 business benefits of having an efficient and effective
workflow?
1. It reduces the chances of errors and does the work again.
2. It increases the production and output of the process and reduces the risk of
inappropriate contracts and requests.
3. It speeds up the process of working and reduces handling requests and improve
product quality.
Question 11: ‘Considering the task to be delegated’ is the first step in the
delegation process. List 3 more steps in delegating work or job tasks to
staff.
1. Firstly, select a proper team for delegated work or task. Before assigning the
task, make it sure that you are giving it to the right person and you have time to
explain to them the goals of the task.
2. Make sure you have a face to face meeting with the person you are giving the
task it will be more helpful.
3. Send e-mail which has details of the task's objective, it would be easy to
understand in writing.
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Question 12: A Gantt chart can help you monitor your workflow progress
against timelines to help ensure objectives are being met on time. List 3
things you need to do to develop a Gantt chart.
1. To build a Gantt chart you need to list all the things and strategy you required
for your project.
2. If completion of one task is a requirement of another task then you have to
sequence the all your task first.
3. Record the all time of your processes so that you can analyze them later.
Question 13: Coaching and mentoring staff, can help them prioritize their job
tasks and workload. Name 3 functions of coaches or mentors.
1. Guide your team members properly so that they can put their best efforts to
complete the given task or job.
2. Support them and give them advice whenever they face a problem so they feel
trust and confidence.
3. Always motivate and inspire them to do their best. It will encourage them.
Question 14: ‘Giving credit where credit is due’ is one effective way of
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providing feedback and guidance to your staff. List 3 other examples.
1. For doing any specific task, always give a reason for that.
2. Give proper guidance to your work team.
3. Whatever work they did, show that you have confidence in their work and team
members.
Question 15: You must keep management informed if the workflow you have
designed impacts on staff. What are 2 possible impacts of implementing a
new workflow may have on staffing requirements?
1. When you think that a particular team member is not appropriate for your work
or for not being happy with their work if they quit.
2. If some work has given to the team and later it has taken from them, surely they
will not like it.
Question 16: List 5 aspects of staff behavior or productivity that you should
monitor.
1. Their way of communication with other team members and their higher authority
or with customers.
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Adelaide College of Technical Education
2. Their consistency and teamwork towards their task.
3. By what time they submit their given work. Is it on time or not?
4. What is the quality of their submitted work?
5. Are they punctual or not?
Question 17: What are 4 common signs that there may be some performance
problems or issues you might need to deal with?
1. When an employee gets distracted easily, make mistakes, do a lot of wastage
and progress slowly.
2. When they are coming late to work and go early to home and taking a lot of
breaks etc.
3. In case of, they get angry at normal things, behave disrespectfully with their
staff, gets moody at times etc.
4. when they are unnecessarily present in the areas where they don’t belong to
and when they take long breaks.
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Question 18: How can simply sharing what you know to staff members
improve the performance of the business?
When you share your knowledge with your staff member and colleagues, it
increases their level of knowledge and their performance individually. Higher
authorized persons like project manager, supervisors have very much knowledge
to share and have an influence on work culture. They also know about the ethics
of the staff.
Question 19: Brainstorming is a fantastic way of creating, developing,
challenging and testing ideas. List 3 ways you can make sure your
brainstorming sessions are effective.
1. Assemble all the people on your staff and discuss every small problem with
them so that they can put their view on that problem.
2. In a meeting, permit everyone to share their perception as well as their
suggestion and improvements.
3. Implement, approve and analyze their suggestion, they may be effective.
Question 20: List 3 types of administration documents or workplace records
you might need to complete and submit in your industry.
1. The most important document is to approve license about any kind of
requirement.
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2. You need to complete your Financial records of costs so that there will be
records of everything.
3. Recollection of all your accounts so cost estimation can be clear.
Question 21: List 5 types of customer service related problems from your
industry that would require your attention as a supervisor.
1. When a customer is not satisfied with your services or with your product
quality.
2. When a product is overbooked and you don’t have enough amount of that
product.
3. If your organization have over staff or there is a lack of staff.
4. If there are some maintenance problem or any security issues.
5. If an organization has a shortage of any product or it is out of stock.
Question 22: List 5 common management problems or issues that you as a
supervisor, may deal with on a regular basis.
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Adelaide College of Technical Education
1. When you are a supervisor you have to face many problems with customer
services.
2. The problem in some machinery or failure of any tool is not working, this
problem can occur at any time.
3. Sometimes it happens that delivery of some services can fail, so it is on the
supervisor.
4. All product's safety and quality responsibility are of supervisor.
5. Supervisor also handles variances in the budget.
Question 23: Consider the following scenario.
A customer arrives to find that you have no record of a booking he claims he
made with one of your staff members several weeks ago.
What is a possible short-term action you could take to resolve the problem?
- Firstly we can check if there was a booking of him.
- If yes, then we can see if we have any extra booking available that we can
give to him or we can adjust his booking at any other place.
- We can also offer him some vouchers for the next booking.
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Question 24: Considering the previous scenario.
What is a possible long-term action you could take to resolve the problem?
Firstly we will find out why this problem occurs? Then we will see if there any
system failure or what so that booking is lost. Then we will examine if there is
something in giving the training to staff and will check who did that booking? We
will tell management and team about this problem and aware them about this.
Question 25: What is the advantage of involving staff in the decision making
process?
By this, they will feel that the organization know their importance and their
perception and view are also important for them. They will do their work more
efficiently. After that, they will put efforts in working for that organization and they
will be also aware of what is going on in the company.
Question 26: When a staff member raises a problem with you, write 2
questions you could use to encourage them to help solve the problem.
 You should ask them that what they think what is the solution to this
problem?
 You should give them the optional solution so that they can choose which
they are comfortable with.
 Assure them that this problem has not occurred before, you both will find a
solution for that and next time this will not happen.
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Question 27: How often should you review the decisions you have made to
see if they are still effective?
- It should be done on a regular basis because if we late for some time to review
the decisions it can affect the whole organization or services.
- it should be a part of our regular activity so that if it is affecting anything in any
way we can change it from now.
Question 28: Give an example of industrial awards or conditions in your
industry, that may affect how you roster staff, etc.
For this, some questions can occur for organization forex-
- What is the timing of regular staff?
- How many hours did they work in one shift?
- How much time of rest are they taking?
- What is the amount of breaks they required?
Question 29: Name a website could you use as a reference to check the
awards and conditions of your workplace.
This may include-
https://www.neh.gov/grants/manage/general-terms-and-conditions-awards-
organizations-awards-issued-april-2005-through
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Question 30
For your department and your industry, list 4 job positions, and briefly describe the
tasks and requirements of each position. 2 of the positions must be management
positions within your sector (the positions must differ from the examples provided
below)
For example:
Position Tasks and Requirements
F&B Manager
Restaurant
Supervisor
Head Waiter
Oversees bookings, training, budget, orders beverages
Ensures correct restaurant setup, service standards
Looks after sections of the restaurant
MANAGEMENT
POSITION 1:
supervisor
TASKS AND REQUIREMENTS:
Will, he supervises all the activities in a restaurant are running
smoothly or not and is everybody doing their job properly?
MANAGEMENT
POSITION 2:
Hotel Manager
TASKS AND REQUIREMENTS:
He manages all activities. What are the requirements of a
restaurant and every department's working is appropriate or
not? It is the hotel manager's job.
POSITION 3:
F & B manager
TASKS AND REQUIREMENTS:
It manages activities in the food department. Which is needed
there and which is extra, everything is the manager's
responsibility.
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Adelaide College of Technical Education
POSITION 4:
Head Waiter
TASKS AND REQUIREMENTS:
He looks after the all the waiter’s department. Detail of every
waiter, assigning to them work and supervising them is his
work.
Question 31: List 4 principles of time management.
1. Always set your priorities.
2. Assign the time to every task according to its importance and tell the people
when they can’t contact you or when they can.
3. Always stick to your management plan and keep updated that.
4. Make time for your plan and schedule your time.
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