SITXMGT002 Establish and conduct business relationships

I attched two file one is learner guide and 2nd is questions please make the assignments 1st write the questions then answers and then reference always write the reference after every question dont write the whole reference in the last and please write the whole questions because last time when i make the assignment fom you you guys forget the question to write and write the reference in the last then when i tell you again you just write the short questions dont do like that this time this time please 1st write the question then answer and then reference and if you take the answer from learner guide which i attched then in the place of reference write the page number

SITXMGT002 Establish and conduct
business relationships

Q1
:
Explain the following institutions with whom business may seek to
establish a business relationship considering their organisational
requirements and protocols.
 Cooperative partnership with an organisation
 Contractor
 Customer
 Networks
 Supplier
Write 50-70 words for each.
Satisfactory
response
☐ No ☐
Cooperative partnership with an organization – Cooperative partnership is the model
in the manner which share risk and rewards may be share among partners. In
addition to this, liability to that member partners get exposed from actions of co-
partners behalf (Elmore and et. al., 2019). Moreover, within cooperative partnership
ability of rising capital will be limited within an business firm.
Contractor: The contractors are work for a company but they are not the company
employ they work on the agreed upon contract for a set period of time . contractor
work on a specified timeframe and on a mutually agreed price (Khalafallah, Kartam
and Razeq, 2019). The contractor work is to finish the quality goods, personnel,
material, equipment, etc.
Customer: The customer is a person, company or consumer that buy a product or
services. The goal of any company is to attract the customer by there products or
services. customer are very important to any company because they drive revenue
without customer.
Network: It is related to the connection which an business firm build with the
customers, suppliers as well as investors for effective running of their daily basis
operations. In addition to this, network also provide assistance in long term
sustainability of an business firm and also in gaining competitive advantages.
Suppliers: They are the one who supply raw material to business firm for conducting
their daily basis operation as per the requirement (Grimm Hofstetter and Sarkis,
2016). Because raw material help in producing finished products and company will be
able to fulfill need and wants of customers in more effective manner.
References

Elmore, K. C. and et. al., 2019. Building collaborative youth development research-
practice partnerships through Cooperative Extension. Children and Youth Services
Review, 105, p.104413.
Khalafallah, A., Kartam, N. and Razeq, R. A., 2019. Bilevel Standards-Compliant
Platform for Evaluating Building Contractor Safety. Journal of Construction
Engineering and Management, 145(10), p.04019054.
Grimm, J. H., Hofstetter, J. S. and Sarkis, J., 2016. Exploring sub-suppliers'
compliance with corporate sustainability standards. Journal of Cleaner
Production, 112, pp.1971-1984.
Q2
:
List any eight (8) effective communication skills and techniques
that you can use to build business relationships.
Satisfactory
response
Yes ☐ N
o
☐
There are several effective communication skills and techniques which use for building
business relation. Explanation of these are as follows :-
 Listening – Good listener is best ways for becoming an good communicator as
well as active listening includes paying attention to the other person, asking
clarifying questions as well as rephrasing what individual is saying for
ensuring understanding (Boath and et. al., 2017).
 Nonverbal communication – It involve eye contact, tone of voice, hand gestures
and many more. Through nonverbal communication effective relation will
build in company.
 Feedback - Giving as well as receiving feedback is important communication
skills. With the assistance of respective communication skills it become easy
for business in becoming relation.
 Verbal – It involve phone calls, video conferences, meeting and many more.
Verbal communication is important and help in building effective business in
effective manner.
 Written – This communication skills include books, pamphlets, blogs, letters,
memos and many more. With the assistance of this, information and data will

be share in building relation.
 Visual – It include acts related to using photographs, art, sketches, charts as
well as graphs use for convey information (Anderson and et. al., 2018). With
the assistance of this, by communicating using visual tool business firm will be
able to develop relation.
 Clarity and Concision – For building relation it is important that information
or data sharing have to be clear as well as concision.
References
Anderson, A. and et. al., 2018. A comparison of video modelling techniques to
enhance social-communication skills of elementary school children. International
Journal of Educational Research, 87, pp.100-109.
Boath, E. and et. al., 2017. Tapping your way to success: using Emotional Freedom
Techniques (EFT) to reduce anxiety and improve communication skills in social work
students. Social Work Education, 36(6), pp.715-730.
Q3
:
Explain how the following opportunities can help a
hospitality business in maintaining regular contact with
customers and suppliers. Write 50 – 75 words for each.
a. Association membership
b. Cooperative promotions
c. Industry functions
d. Informal social occasions
e. Program of regular telephone contact
f. Social media
Satisfactory
response
Yes ☐ N
o
☐
a) Association membership – In any organization allows suppliers as well as
customers to subscribe and also require them to pay membership or subscription
(Zuckerman, 2018). With the assistance of this, hospitality sector company will be
able to maintain contact with customers as well as suppliers.
b) Cooperative promotion – There are several promotional tools with the assistance of
which hospitality business will able to maintain regular contact with customers and
suppliers. In simple term it can be said that, cooperative promotion is best way of
maintaining regular contact with suppliers as well as contracts.
c) Industry functions – There are numerous functions of hospitality industry travel
and tourism, food and beverages, lodging, recreation and several other (Gholizadeh,
Esmaeili and Goodrum, 2018). By providing these services in effective manner
company will be able to maintain regular contact with their suppliers and customers.
By serving these functions in effective manner company they will be able to make

customers satisfy and remain in contact.
d) Informal social occasions – There are several informal events such as games,
competitions and many more. With the assistance of these informal social occasion
hospitality organisations will able to maintain regular contact with customers and suppliers.
Moreover, it is important to conduct such events on timely basis because these are
effective.
e) Program of regular telephone contact – It is program in which company call to their
customers and suppliers for being in touch with them. Respective program is more
effective and help hospitality business in maintaining contact with customers and suppliers.
f) Social media – It include Face Book, Instagram, Twitter and many more with the
assistance of these social media tools company will maintain regular contact with
their customers and suppliers (Tuten and Solomon, 2017). Because on these apps they
can add customers, suppliers as well as customers which help in keep touch with all
them.
References
Zuckerman, B., 2018. The Nearby, Young, Argus Association: Membership, Age, and
Dusty Debris Disks. The Astrophysical Journal, 870(1), p.27.
Tuten, T. L. and Solomon, M. R., 2017. Social media marketing. Sage.
Gholizadeh, P., Esmaeili, B. and Goodrum, P., 2018. Diffusion of building information
modeling functions in the construction industry. Journal of Management in
Engineering, 34(2), p.04017060.
Q4
:
Answer the following:
a. What are the seven (7) basics principles of negotiation?
b. Prepare a list of five (5) steps of the negotiation process.
c. Explain the following negotiation techniques:
i. Distributive negotiation
ii. Integrative negotiation
Write your answer in 70-100 words.
Satisfactory
response
Yes ☐ N
o
☐
a) There are seven basic principles of negotiation explanation of these are as follows :-
 Know what trying to accomplish (Devonshire, 2019).
 Develop game plan before negotiation start

 Study and understand counterpart
 Work towards a win-win
 Avoid negotiating with yourself
 React strongly to an untrustworthy party at negotiating table
 Remember that it takes two parties to negotiate or renegotiate a deal
b) Below mention are five steps of negotiation process. Explanation are as follows :-
 Preparation and planning
 Definition of ground rules
 Clarification and justification
 Bargaining and problem solving
 Closure and implementation
c) Below mention are two type of negotiation techniques:-
 Distributive negotiation – It is type of negotiation in that parties try for
classifying fix resources like money within them (Fernandez and Ito, 2017).
Moreover, when 2 partners sell their partnership they may be negotiate with
one other for distributes the proceeds from sale.
 Integrative negotiation – It is also name as interest-based bargaining within
this parties collaborate for finding a win-win solution to their dispute. Along
with this integrative negotiation strategy focus on building mutual beneficial
agreement which is based in interest of disputants.
References
Devonshire, P., 2019. Forfeiture of payment to a delinquent agent. Northern Ireland
Legal Quarterly, 70(2), pp.263-280.
Fernandez, S. and Ito, T., 2017. An Ontology to support automated negotiation. arXiv
preprint arXiv:1710.10433.
Q5: Explain the following three (3) types of formal commercial
agreements and contracts.
a. Lease agreements
b. Insurance agreements
c. Product and service agreements
Answer in 3 – 5 lines for each.
Satisfactor
y response
Yes ☐ N
o
☐
a) Lease agreements – It is contract within lessor and lessee which allows the lessee
rights to utilize property which owned through lessor for specific time period (Bugden

and et. al., 2016). Respective agreement will not give ownership right to lessee as well
as during lease period lessee is responsible for property condition.
b) Insurance agreements – It is portion of insurance policy in that insurer promises to
do payment on behalf of insured (Liu and Faure, 2018). Moreover, insurance
agreement generally contain coverage form in that policy is constructed. Agreement
of insuring outline broad scope of coverage that is then narrowed through exclusion
as well as definitions.
c) Product and service agreements – An contractor will agree for performing product
and services in exchange of compensation (Ravi, 2017). A product and service
contract may defines the term of agreement. Respective agreement can also utilize by
manufacturer for defining term of an extended warranty, explaining coverage or cost
of services which provide for product if it malfunctions within specific time duration.
References
Bugden, D. and et. al., 2016. The bundle below: Understanding unconventional oil
and gas development through analysis of lease agreements. Energy Policy, 92, pp.214-
219.
Liu, J. and Faure, M., 2018. Risk-sharing agreements to cover environmental
damage: theory and practice. International Environmental Agreements: Politics, Law
and Economics, 18(2), pp.255-273.
Ravi, S. J., 2017. Strengthening Health Systems Through International Blood Product
Sharing Agreements. Health security, 15(1), pp.110-117.
Q6
:
Explain the following components of contract law in 3 – 5 lines for
each.
a. Terms and obligations of a contract
b. Methods of contractual agreement
c. Exclusion clauses
d. Dispute resolution clause
e. Termination of contracts
Satisfactory
response
Yes ☐ N
o
☐
a) Terms and obligation of contract law – It is related to those duties for which both
parties is legally responsible for in contract agreement (Bagchi, 2019). Most of legal
agreement includes same kind of contract obligations such as payment, delivery as
well as quality of goods.
b) Methods of contractual agreement – It is legally binding written agreement

between the program and the participant or legal representative. In addition to this,
any legally binding agreement made between an operator and another person for
the purpose of conducting any form of a gaming activity, or providing goods or
services to any lawful gaming activity or operation.
c) Exclusion clauses – It is a term within contract that utilize for limiting liability of
one of its parties. For instance, it may state that part will not have any liability if
contract get breached as well as seek for limiting the range of remedies that are
available in which they can claimed.
d) Dispute resolution clause –It is an agreement which sets out the component for the
goals of debates between the legally binding gatherings (Jagannathan and Delhi,
2019). The extent of that understanding is resolved in the drafting of the condition.
When concurring such a condition, there is an expanding pattern among business
parties occupied with universal business to accommodate a system other than
prosecution. Frequently through severe experience, numerous business parties believe
national court case to be excessively open, costly, extensive or potentially harming to
the drawn out relationship of the gatherings.
e) Termination of contracts – It is an act which occur a contract can get terminated
legally before contractual duties have been fulfilled (Marandi and Homayonnia,
2019). There are several reasons due to which parties may chose to terminate contract
but not every termination allow parties to escape liabilities.
References
Marandi, M. R. and Homayonnia, P., 2019. Effects and consequences of termination
of contract in Iranian law. Journal of Social Sciences and Humanities Research, 7(02),
pp.22-25.
Jagannathan, M. and Delhi, V. S. K., 2019. Litigation proneness of dispute resolution
clauses in construction contracts. Journal of Legal Affairs and Dispute Resolution in
Engineering and Construction, 11(3), p.04519011.
Bagchi, A., 2019. Voluntary Obligation and Contract. Theoretical Inquiries in
Law, 20(2), pp.433-455.
Q7: Explain the importance of incorporating input and feedback of
colleagues and stakeholders into negotiation and communicating
these, with the results of negotiation, within appropriate
Satisfactor
y response
Yes ☐ N

timeframes. Answer in 100 – 150 words. o
☐
Within negotiation procedure there is requirement of several inputs as well as
feedbacks from stakeholders and colleagues within negotiation and communication
procedure. In addition to this, it is essential to communicate each and everything with
part of company so that daily basis activities will conduct within effective manner
without facing any difficulties. So that, goals as well as objectives of an business firm
will achieved within appropriate manner without facing such issues.
Q8: Why is it important to confirm agreements in a formal written
contract? Answer in 50 – 100 words.
Satisfactor
y response
Yes ☐ N
o
☐
It is important to confirm agreement within written form because it have their importance
as well as have legal proof also. There are several importance of written document
explanation of these are as follows :-
 Written document provide proof what has been agreed within both parties.
 Help in preventing misunderstanding or disputes y making agreement clear.
 Serve as record what has been agreed (Ayala and et. al., 2017).
 Along with this, it also set out how contract can be varied.
 In addition to this, written document include each and every important factor
which required to be discuss in future if any situation occur.
Thus, it is important that company should have to do agreement in written form
because it will have legal proof in future.
References
Ayala, G.X. and et. al., 2017. Who is behind the stocking of energy-dense foods and
beverages in small stores? The importance of food and beverage distributors. Public
health nutrition, 20(18), pp.3333-3342.
Q9: Prepare a list of any five (5) stakeholders from whom approval,
permission and/or signatures must be obtained before a formal
agreement can be entered.
Satisfactor
y response
Yes ☐ N
o
☐

In an organization there are several investors who can be internal or external and it is
important for an business firm to take approval, permission as well as signature for any
formal agreement. These stakeholders are as follows :-
 Directors
 Advisors
 Officers
 Investors
 Employees of company
Q1
0:
Why is it important to evaluate and act on the advice from a
specialist. List any three (3) other legal requirements that impact
negotiations and agreements where organisation commonly seek
specialist advice. Answer in 50 – 100 words.
Satisfactor
y response
Yes ☐ N
o
☐
There are several legal requirement which impact negotiation as well as agreements. Out of
these three are mention below :-
 Offer of negotiation and agreement
 Negotiation and agreement have to be accepted Both parties should consider it.
If all these three legal requirements will get fulfilled in better manner than only negotiation
as well as agreement will be valid.
Q1
1:
Explain any four (4) ways to proactively seek, review, and act
upon information needed to maintain, build and nurture sound
business relationships through regular contacts and using
effective interpersonal and communication styles. Answer in 3 –
5 lines for each.
Satisfactor
y response
Yes ☐ N
o
☐
Ways to proactively seek – there are several ways if proactively seek these are mention
below:-
 Try to take different role
 Ask for feedback and act on it
 Don’t underestimate the power of small-talk
 Don’t be shy to ask questions
Ways to review – There are numerous ways of review some of them are as follows :-

 Read contract again
 Express terms
 Unstated legal obligations
 Capitalization of contract terms
It is important to use active listening communication skills during regular contract so
that terms and condition use within this will identified in effective manner. Along
with this, it is also important to have written communication skills so that agreement
will generate in written form and have legal proof for future.
Q1
2:
Explain how an organisation can ensure that the agreements
made during negotiation are honoured and complied with agreed
terms. Write your answer in 50 – 100 words.
Satisfactor
y response
Yes ☐ N
o
☐
Most important thing which will show that agreement made at the time of negotiation are
honoured as well as complied with agreed terms. That agreement as well as negotiation has
to be in written form because it is the proof for future of agreement. As everything in
written have its proof because agreement may required in future also for any legal
requirement. In addition to this, agreement as well as negotiation should be offered,
accepted and consider then only it will be valid.
Q1
3:
Answer the following:
a. Explain the meaning of performance indicator.
b. Explain any two (2) performance indicators that can be
can be used in measuring the quality of customer service
provided by hotels. Answer in 3 – 5 lines for each.
Satisfactor
y response
Yes ☐ N
o
☐
a) Performance indicator – It is type of performance measurement which help in
evaluating success of company or of specific activity within business firm is engages
(Alegre and et. al., 2016). In addition to this, performance indicator utilize by
company for evaluating its accomplishment related to particular activity in which
they are engaged.
b) Explanation of two performance indicator which company use for measuring quality if
customer services. These are as follows :-
 Input indicators – It measures amount of resources consumed during the generation
of outcomes.

 Output indicators – It reflect outcomes or results of process activities.
References
Alegre, H. and et. al., 2016. Performance indicators for water supply services. IWA
publishing.
Q1
4:
Answer the following:
a. Explain why is it important to make adjustments to the
original agreement in consultation with
customer/suppliers during its implementation? Write your
answer in 100-150 words.
b. List any three (3) ways to share information with
appropriate colleagues
Satisfactor
y response
Yes ☐ N
o
☐
a) It is important for an organization to consult their agreement with its suppliers so that
things will be adjust in proper manner and outcomes will be gained. Because
implementation of agreement require ofference and acceptance both so that t will work in
positive manner.
b) There are numerous ways which use for sharing information with colleagues. Out of
these 3 are as follows :-
 Face to face meeting
 Emails
 Forums
 Telephone and conference calls
Q1
5:
Explain the following commercial context for a business
relationship in the hospitality industry. Answer in 3 – 5 lines.
a. Industry structure and interrelationships
b. Sources of supply
c. Distribution and marketing networks
d. Professional networks
Satisfactor
y response
Yes ☐ N
o
☐
a) Industry structure and interrelationships – hospitality industry is wide and for
them it is essential to build interrelation with each other so they will be able to serve
guest and customers in better manner and make them satisfy as well as loyal part of
company.

b) Sources of supply - For better source of supply it is essential for organisation of
hospitality industry to maintain relation within suppliers in proper manner. Because
for conducting day to day operations there is requirement of raw materials.
c) Distribution and marketing networks – Hospitality industry organisations have to
develop their distribution and marketing network so they will be able to serve their
customers in more effective manner (Fang and et. al., 2017). Along with this, such
practices also provide assistance in attracting more customers as well as
accomplishing goals of company.
d) Professional networks – This network is mainly with suppliers, investors,
customers and so on because they are the one who play important role building good
relation within hospitality industry (Rao and et. al., 2019). In addition to this, to build
professional relation for long term sustainability of business and accomplishing goals.
References
Fang, Y. and et. al., 2017. Marketing equilibria of integrated heating and power
system considering locational marginal pricing in distribution networks. The Journal
of Engineering, 2017(14), pp.2609-2614.
Rao, A. D. and et. al., 2019. Professional networks and support for nursing home
directors of nursing. Research in nursing & health, 42(2), pp.136-147.
Q1
6:
Explain effective interpersonal communication skill in 50 – 100
words.
Satisfactor
y response
Yes ☐ N
o
☐
There are several effective interpersonal communication skills explanation of these are as
follows :-
 Active listening – It is important part of interpersonal communication skills as

it is essential for communicating in better manner to have active listening
(Jones, Bodie and Hughes, 2019). Because individual will able to reply when
the listen to things in better manner.
 Body language – It give direct impression on others as body language include
visual, sound and content.
References
Jones, S. M., Bodie, G. D. and Hughes, S. D., 2019. The impact of mindfulness on
empathy, active listening, and perceived provisions of emotional
support. Communication Research, 46(6), pp.838-865.
Q1
7:
Answer the following:
a. Explain the role of contract.
b. Discuss the four essential features/elements of a
contract to be considered as a legal binding. How can it
still be invalid? Write your answer in 50-100 words.
c. Prepare a list of at least ten (10) items that can be
included in a contract.
Satisfactor
y response
Yes ☐ N
o
☐
a) Role of contact – It play important role within law firm as well as business. Contract is
voluntary arrangement within 2 parties which is enforceable through law as binding legal
agreement. There are some role of legal contract explanation are as follows :-
 Contract help in protecting rights of both parties involve in it.
 It also specify what rights are being purchase as well as what rights are retaining.
b) There are several elements of contract which will be considered as legal binding.
Explanation of these are as follows :-
 An offer.
 Acceptance,
 Consideration.
 Mutuality of obligation.
 Competency and capacity.
If all these elements will not consider within legal manner then still contract will remain
invalid. Moreover, if acceptance of contract was not taken then also contract remain
invalid.
c) There are several items which can be included within contract. These are mention

below :-
 Offer
 Acceptance
 Meeting of minds
 Consideration
 Capacity
 Legality
 Mutuality of obligation
 Competency and capacity
 Writing Requirement