Small Business Enterprise Report : IPplus Ltd

Added on - 06 Jun 2020

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Small Businessenterprise
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Profile of IPplus Ltd. with their strengths and weaknesses...................................................11.2 Analysing business performance by using comparative measures........................................2TASK 2............................................................................................................................................42.1 Appropriate action to overcome with their weaknesses........................................................42.2 Ways in which current performance could be sustained.......................................................52.3 New areas where business could be expanded......................................................................6TASK 3............................................................................................................................................73.1 Assessment of existing business objective and plans............................................................73.2 Revision of business plans to incorporate appropriate changes............................................83.3 Action plan to enforce alterations..........................................................................................9TASK 4..........................................................................................................................................104.1 Impacts of the proposed alterations on the business and its personnel’s.............................104.2 Plan how alterations will be managed.................................................................................114.3 Monitor improvements in the performance of the business................................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONSmall enterprises are considered as the major source of employment and income. Smallbusinesses are independently owned and regulated by the individuals whose main aim is not tocommand on high market share. Along with this, these entities are also being contributingsomething for the growth and development of economy. Small and medium are trying to addsome value in their service so that their will be improvement in the economy condition as well associety (Aremu and Adeyemi, 2011). Thus, they are offering opportunities to local communityenhancing the standard living of poor people and satisfied their needs and wants.In the present report, IPplus Ltd is the selected organisation which is specialised incontact centres, telephony platforms. In this company, total number of employees are 50 who areproviding services to customers in call handling solution, call centre services and many more(IPPLUS (UK) LIMITED,2017). Apart from this, brief discussion about company’s profile hasbeen done in this report with their strengths and weaknesses. Moreover, many recommendationsare provided in order to overcome with their weakness. At last, action plan is also made wherecompany can attain their goals and objectives within specified time period with recommendedsuggestions.TASK 11.1 Profile of IPplus Ltd. with their strengths and weaknessesIPplus Ltd is a British company that is providing services in telephony platforms,software’s for contact centres and many more. This company is specialised in agent scripting,archiving, PCI compliance, handling solution to customers and many more. There are twodistinct divisions of Ansaback; a bureau of 24/7 of contact centre operation and CallScripter,scripting solution provider of next generation agent. This company is trying to find out the issuesof customers who are facing obstacles regarding any telecommunication service (Belay and et.al., 2011). Main motive of this company is to serve the best quality of services in terms oftelecom so that customers will remain happy for a long period of time. Moreover, the provisionof this company is that overflow with a telephony service so that they can secure the storage anddestruction of documents in appropriate manner.This enterprise is offering services from different places through call centres. Alsoproviding products and service which enable organisation to securely take care of customer1
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