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(SME) Small Business Enterprise Assignment

Added on - 03 Dec 2019

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Small Business Enterprise
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1...........................................................................................................................................11.2...........................................................................................................................................2TASK 2............................................................................................................................................42.1...........................................................................................................................................42.2...........................................................................................................................................52.3...........................................................................................................................................5TASK 3............................................................................................................................................63.1...........................................................................................................................................63.2...........................................................................................................................................73.3...........................................................................................................................................7TASK 4............................................................................................................................................84.1...........................................................................................................................................84.2...........................................................................................................................................94.3.........................................................................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
ILLUSTRATION INDEXIllustration 1: Kotter's change management model.........................................................................9LIST OF TABLESTable 1: Profit Evaluation................................................................................................................3Table 2: Sales Comparisons.............................................................................................................3Table 3: Employee's Satisfaction.....................................................................................................3Table 4: Customer Satisfaction........................................................................................................4
INTRODUCTIONSmall business enterprises are the organizations with few employees and are operated onlower level of scale (Beaver, 2002). These enterprises are the backbone of European countriesbecause they have 90% turnover or revenue from small business enterprises. The smallbusinesses provides many employment and carrier opportunities for the individuals. In thepresent report, these enterprises are discussed to acquire deep knowledge about their businessoperations and functions. In order to understand the concept of small business enterprise the SilkHouse hotel has been taken into account.It possesses operation near east London next to Victoria Park. The Hotel has a great viewof its interior and options for rooms in varied ranges. With respect to this, several changes areproposed in the below report to improve management and business performance and examine theimpact of change management on the operations of the business.TASK 11.1In order to understand the deep portfolio of small business enterprises, I have selectedSilk House hotel which is well established and well furnished (Kitching and Smallbone, 2012).To gain an in-depth knowledge about the cited firm, its overall view and structure is discussedbelow:Business portfolio:The structure and interior of the hotel is designed according to 18thcentury. It has wooden spiral staircase, the old nuns chapel and scenic garden at the rearso that coming guest will enjoyed the whole theme. The enterprise has 24hr reception anda relaxing lounge overlooking the garden. Although rooms are in numerous ranges andcategories such as double, twin, family rooms etc. along with comfortable beds, thickduvets and wash basin (Bridge and Neill, 2012). Moreover, it has 4 floors and locatednear to the Homerton station. Its current information is given below:AddressSilk House Hotel100 HASSETT ROADE9 5SH Hackney LondonUnited Kingdom1
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