Motivation and Performance: Setting SMART Objectives and Performance Standards

Running head: MOTIVATION AND PERFORMANCE BASED STANDARDS
MOTIVATION AND PERFORMANCE BASED STANDARDS
Name of the Student
Name of the University
Author Note

1MOTIVATION AND PERFORMANCE BASED STANDARDS
Answer to Question 10
SMART objectives are focussed and clear in nature. The objectives need to be agreed
upon by the members of the team, before the manager is able to set SMART objectives for
the members of the team. The team members are thereby able to see and understand what
they need to do in a useful and logical manner. Collaboration is considered to be quite useful
while the team aims at setting the SMART objectives of the organization which are helpful in
the proper achievement of goals 1. The team members are considered to be an important part
of planning based process of the organizations. They seem to be much more engaged in
different organizational processes that are able to provide satisfactory outcome to the team.
The goals that have been set by the managers, team members and the organization as a whole
can be achieved with the help of proper SMART objectives 2.
Answer to Question 11
Managers of the team are responsible for setting the performance based standards of
the members of a team. They also have to understand what is actually required by the team
members and gain their agreement as well. The members of a team seem to be more engaged
on different processes of the work if they can become a major part of the decision-making
based activities that are performed in the organization. The levels of cooperation that are
gained by the members of a team are able to affect the standards based on performance that
have been set 3. The team members who are therefore involved in the process of improving
the performance standards need to understand the following,
1 C Bianchi & S Tomaselli, "A dynamic performance management approach to support local strategic
planning", in International Review of Public Administration, vol. 20, 2015, 370-385.
2 M Buckingham & A Goodall, Reinventing performance management. Harvard Business
Review, 93(4), 2015, pp.40-50.
3 P Cappelli & A Tavis, The performance management revolution. Harvard Business Review, 94(10),
2016, pp.58-67.

2MOTIVATION AND PERFORMANCE BASED STANDARDS
 The reasons behind the standards that have been set.
 The exact responsibilities that they have.
 The responsibility that they have towards the standards of work.
 The ways by which they are able to support efforts that are taken by the team.
Answer to Question 12
The managers of different organizations need to measure the performance levels of
the employees after the standards have been set for their performance. The performance of
employees can be measured with the help of certain major performance based standards. The
areas that will be assessed by the managers are as follows,
 Quality – Setting the standards that are laid down in the policies, training
materials and procedures.
 Quantity – Maintaining a log of the outputs, commission, services, sales that
are the provided over a long period of time.
 Timelines – Checking the number of products or services that are delivered to
the customers within the stipulated time and the delays that have been made as
well.
 Cost-effectiveness – Analysing the new and the old systems and further
measuring the actual differences in costs 4.
 Absenteeism – The patterns based on absenteeism need to be analysed by the
managers in order to find the solutions.
4 D.G. Collings Mellahi, K. & W.F Cascio, Global talent management and performance in
multinational enterprises: A multilevel perspective. Journal of Management, 2018, p.0149206318757018.