Social and Community Work | Scenarios

Running Head: SOCIAL AND COMMUNITY WORK
SOCIAL AND COMMUNITY WORK
Name of the Student:
Name of University:
Author Note:

1SOCIAL AND COMMUNITY WORK
Table of Contents
Scenario- 1.......................................................................................................................................2
LO1: Role of mediation in resolving conflict..................................................................................2
Purpose of Mediation in Resolving Conflicts..............................................................................2
Situations where Mediation would be Effective..........................................................................2
Community Mediation.............................................................................................................3
Commercial Mediation............................................................................................................3
Peer Mediation.........................................................................................................................3
Comparing the Effectiveness of Mediation with Other Techniques...........................................3
Reflection on Mediation Skills....................................................................................................4
Scenario- 2.......................................................................................................................................6
LO2: Role of advocacy and empowerment in conflict situation.....................................................6
Reflection of Applying Different Conflict Tools........................................................................6
5 stages of conflict management..............................................................................................6
Thomas Kilmann Conflict Mode Assessment.........................................................................6
Role of My Skills and Attributes in Resolving the Situation......................................................7
Reflection on the effectiveness of different skills and techniques..............................................8
Reflection on own skills and approaches.....................................................................................9
Relevance in social or community conflict mitigation................................................................9
References......................................................................................................................................11

2SOCIAL AND COMMUNITY WORK
Scenario- 1
LO1: Role of mediation in resolving conflict
Purpose of Mediation in Resolving Conflicts
Mediation is the process that is used to resolve the conflicts between two parties with the
assistance of a neutral third party. This type of conflict management is used to have a reasonable
solution through negotiation, discussion and communication in the presence of a third party who
is a facilitator of all these process (Barsky 2019). The process of mediation needs the voluntary
participation of all the parties and come to a resolution of their disputes. In the case of Care4U,
Michael and Eoin’s conflict has been the reason for concern as it is affecting the morale of other
employees as well. Daniel can think of becoming a mediator in solving the disputes of the
employees.
Mediation is directed for the “alternative dispute resolution” for resolving the conflicts
among two or more parties. The solution has to be concrete and effective (Moretti 2017). The
third party in the mediation process assist in the negotiation for settlement. The context of
dispute might happen in various domains, like diplomatic, organisation, legal or community. In
most of the organisational contexts, mediation is becoming more effective. Daniel can address
the case of Eoin and Michael through mediation. Through mediation, both of the staffs can come
to effective solutions to their problems. The reputation of the Care4U can be in stake if the
conflict is further carried to the court or other legal negotiation. Daniel need to show a
comprehensive and extraordinary negotiation skill in mediating the conflict between them.
Situations where Mediation would be Effective
Conflicts can be evident in various field in an organisation or even in the society. Form
the professional experience, I have come to know that, these conflicts are the results of the
different personality involved in an organisation workforce. People, who are part of the
organisation in social work have to face varied challenges in their day to day operations. This is
the type of workforce that need to have different types of skill sets and ability. Hence, it can
prove effective in many situation and background (Carrasco 2016). For example, the case of

3SOCIAL AND COMMUNITY WORK
Michael and Eoin can be solved through mediation of Daniel for negotiation. There are many
other contexts where the mediation can be most effective way to solve the conflicts.
Community Mediation
The disputes can happen with in a community between neighbours, family members,
landlords and tenants and so on. In these cases, the mediation process is used for negotiation.
Professional and trained volunteers are available to make the negotiation effective and legal.
Australia’s Family Act 1975 states that disputes Resolution Mediation is necessary for any
family conflicts before presenting the case to the court (Brinkert 2016). There are professional
attorneys who work as the mediator.
Commercial Mediation
Commercial disputes can also be solved through mediation. The companies can hire a mediator
or give the responsibility to one of the high rank manager to solvate disputes among the
employees. In trade deals the mediation process is used for different negotiations like cost saving
or policy making (Tjosvold, Wan and Tang 2016). Mediation can be beneficial in cost saving,
education and reduction of polarisation in the trade deals conflicts.
Peer Mediation
Mediation can be effective in adverse situation in the school or educational institutions.
The peer mediators are the one who are the part of same institution. The school can face situation
like student bullying or any such disputes. Mediation of the peer could be a better solution than
higher level discussions and punishments (Väyrynen et al. 2018). The students are trained to
become a peer mediator in their classes so that they can resolve the disputes among their peer
students.
Comparing the Effectiveness of Mediation with Other Techniques
There are several other approaches of resolving a dispute other than mediation. I have
gone through some resources and come to about the effectiveness of mediation. Resolving the
conflict can be done using several other techniques other than the mediation. These techniques
are- Arbitration, counselling, litigation and conciliation. There are basic differences between the
stages of mediation and all these alternatives. As a part of the social work organisation, I have to
use different process for resolving the conflicts. The conciliation is the advisory dispute-