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Social Media in the Hospitality Industry Assignment

Added on - 23 Nov 2020

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Hospitality
Table of ContentsINTRODUCTION...........................................................................................................................3MIAN BODY...................................................................................................................................3Social Media Solutions and List of Products and Services Offered...........................................3Pros and Cons of Social Media Technology and Determining Better Use of those Tools inHotel............................................................................................................................................4Benefits of Online Reservation System and Operations from Customer Service, Identifyingtwo Services and Used by Customers.........................................................................................4Importance of Social Media Policy in Workplace......................................................................5Negative Effect of Use of Social Media on Workplace..............................................................5Appropriate Legislation Affecting Business Operations and Use of Social Media....................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONHospitality Industry can be defined as group of businesses that provides various servicesto their customers such as accommodation, food and meals facilities, etc. and is focused on thesatisfaction of customers(Hospitality Definition. What does Hospitality mean?,2017). ParkHyatt Sydney Hotel is chosen for completing this assignment which was founded in the year1957, and is headquartered in Chicago. The assignment will focus on various service provided bythe Hotel by using social media technology, making the manager aware about the pros and consof those social media solutions, effect of legislations related to use of social media technology,and importance of social media policies(Miller and et. al., 2016).MIAN BODYSocial Media Solutions and List of Products and Services OfferedSocial Media Solutions:Park Hyatt Hotel can make use of various social media technology which can help it inserve better to their customers. It can create its online and social media presence such as creatingits own website and making their social media pages on Facebook, Twitter, Instagram where it
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