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Hospitality Industry Ethics and Quality

   

Added on  2020-01-28

19 Pages5559 Words1202 Views
Leadership ManagementProfessional DevelopmentPolitical Science
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SOURCE AND USE HOSPITALITY INDUSTRY INFORMATION
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Table of contents_Toc478174978Short answers:..................................................................................................................................51.Identify six external and six internal sources of information that are relevant to thestructure and operation of the hospitality industry......................................................................52.List at least 12 specific forms of information that will help staff perform operationalduties and will help enhance the quality of their work performance...........................................53.List 10 ways in which information is used to enhance the quality of work performance....54.List at least six forms of legislation that relate to working in hospitality and, in a shortsentence, explain what it means to work compliantly.................................................................65.List three advisory services or bodies from which you might gather information regardinghospitality career options.............................................................................................................66.Make a list of at least 10 technological applications that are impacting on or will impacton the different sectors of the hospitality industry......................................................................67.How might hospitality workers use technology in their day-to-day work activities? List atleast 10 different work activities that will rely on technological applications............................78.What opportunities can staff and managers take to update their understanding of currentand emerging trends and issues in the hospitality industry? List eight sources of information orcourses of action that will provide information about current and emeging trends....................79.Describe five current or emerging issues that might be relevant to staff working in thehospitality industry, that will impact on business operation and that should be monitored........810.Workers will need to access information that is specific to the hospitality industry. List12 sources of relevant information..............................................................................................811.List six key ways in which information is used to enhance the quality of workperformance.................................................................................................................................8
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12.List four of the industries or business sector groups that would be allied with or relatedto the hospitality industry and briefly describe their key characteristics and main functions.....913.Conduct independent research. (At least 150 words in total)...........................................914.List 12 new and/or emerging technological applications that door will assist withstreamlining hospitality operations..............................................................................................9Long answers:................................................................................................................................111.Write 400 words explaining why it is useful for staff to obtain information on features ofcurrent and emerging hospitality products and services. How is this likely to be relevant totheir job roles and to the organisation for which they work; that is, how can this information beused to enhance their quality of work performance—and what are some of the current trends(emerging hospitality products and services)?..........................................................................112.Describe the benefits of implementing a quality assurance scheme in the workplace. (100words)........................................................................................................................................123.What sorts of things encompass ethical business practice and why should businesses andworkers adhere to particular ethical standards when conducting day-to-day hospitalityactivities? (250 words)...............................................................................................................124.Why is it important for staff to source and access information on current and emergingtechnologies that impact on operational duties? (60 words).....................................................135.Why is sharing updated information with colleagues important and how would you sharethis information? (280 words)...................................................................................................136.Why is it important to understand the structure of the hospitality industry and its differentsectors? (70 words)....................................................................................................................147.Understanding the economic and social significance of the hospitality industry cancontribute to the understanding of the career pathways or opportunities available in theindustry. What are the economic and social impacts of the hospitality industry and what aresome of the roles, career pathways and opportunities available in hospitality? Consider at leastfive different hospitality sectors and the relevant roles/ pathways. (300 words)......................14
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8.Write 450 words to explain some of the major cross-industry and sector-specific industryassociations or peak bodies including trade unions, and their primary functions. Consider atleast three and conduct appropriate research.............................................................................159.Hospitality workers can find themselves in morally and ethically ambiguous situationsthat are specifically relevant to the hospitality industry. They must, however, work to ensurethat they behave ethically with regard to interactions with colleagues, customers andmanagement. Explain what this means and what could constitute unethical behaviour. (300words)........................................................................................................................................1610.Quality assurance/ management/ control processes are necessary for all of thehospitality sectors. Explain what actions can be taken by hospitality businesses to supportquality control procedures. (200 words)....................................................................................1711.Why is it necessary to have a working knowledge of the basic aspects of legislationrelated to the industry and what legislation should you have an understanding of? (100 words)1712.Explain what each of the following means, in terms of industry practice:.....................18a.award provisions.................................................................................................................18b.equal employment opportunity (EEO) law, the rights of employees and the responsibilitiesof employers to make merit-based employment decisions (200 words total)...........................18
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