Hospitality Industry Challenges and Solutions

This assignment delves into various challenges faced by the hospitality industry. It explores issues like gender bias in hiring, discrimination against physically disabled individuals, and the importance of quality assurance in maintaining customer satisfaction. The document also examines the role of unions in advocating for workers' rights and improving workplace conditions within the hospitality sector.

1. List 6 sources of information which could provide you with details on the Hospitality
industry and provide one example for the type of information you could obtain from
each source.
Information Sources Information you could obtain
Source of hospitality industry
information such as:
 Internet
 Colleagues and supervisors
 Manager
 Unions
 team leaders
 professional association
 network
 Hospitality industry bodies.
 Manual workplace
 Libraries
 Experienced personnel etc.
These are important sources while the
organisation is gathering all the
information regarding the company,
services, facilitates etc.
Internet: - For Example- Online
information system is the best for
hospitality industry to provide all the
necessary information in a proper manner.
Social media is the best platform and tool
to provide all the details and information
to customers. Most of the people are using
online platform to find the details of
particular product.
Colleagues and supervisor- For example-
colleagues and supervisors provide the
information regarding the latest
technology used hospitality industry. It is
the best way to identify information.
Manager- Manager plays important role
in the hospitality industry. They provide
the information related innovative idea
which is helpful for developing the
business.
Team leader- Team leader influence the
employees to focus towards their goals.
They also provide the information.
2. List the relevant sources for legislation, regulations and guidelines where you could
obtain information relating to the following areas:
Areas of interest Act, Regulation, Guideline
Liquor (RSA)
Health and safety
Food safety
Workplace relations
Consumer protection, duty of care
Worker’s compensation
Privacy
Equal opportunity, anti-discrimination
The Liquor Act 1998- the act helps to
contribute to decrease the abuse and misuse
of alcohol. The restriction to provide the
alcohol in marketplace. According to Act, it
provides the penalties if someone misuses
the alcohol product without license and
permissions.
Health and Safety Act 1974- Health and
Safety Act provided the health and safety
for employee in the organisation. With the
help of act, the employee argue with
company regarding safety measurement.
The organisation has also maintained their
responsibilities towards employee.

Food Safety Act 2006- Food Safety act is
related to the food safety that is established
by Indian authority to regular distribution,
sale and import, storage, manufacture etc.
They have more responsibilities to provide
the best quality of product to customers.
This act is extends in the entire India.
Workplace relation Act 1996- This act is
related to the equal rights and condition at
workplace. This law was passed by
government and this law was converted into
industrial relation act 1997. It is very helpful
for people who are doing job in industry and
with the help of act, it can be protect.
Consumer protection Act 1986- Consumer
protection act was passed by government.
This act is helping the consumer to protect
their interest. It established by consumer
council and authorities.
Worker compensation Act 2013- This act is
helpful for employee whoare injured
accidentally in the industry. It provides the
safety of workers and employees. According
to law, it provides the security if someone
injured so that the organisation cannot
deduct the entire money or salary.
Privacy Act of 1974- The privacy act of
1974 establish by government which is
helpful for maintenance of system. It can
provide the protection of data and
information.
Anti-discrimination act 1977- This act is
related to the discrimination of employment,
delivered good services and other faculties
and services health care, property and
banking etc.
3. What is the purpose of and the basic requirements which must be met by Hospitality
businesses for the following legislation?
Legislation What is required

Responsible service of alcohol(RSA)
Legislation What is required
Responsible service of alcohol (RSA) This act is required for the hospitality
industry because some people are using
wrong perspectives. People illegally misuse
the alcoholic product.
Food safety Food safety act is required because most of
the firms provide bad quality of food
product and the guest and customer feel bed.
In this way, it will decrease the number of
customers.
Responsible conduct of gaming (RCG) Responsible conduct of Gambling act allow
hotel to use different products and other
appliances but they will have to take the
licences to operate the machines.
Community protection Community protection act is providing the
equal rights to their employees. In this way,
it is required for everyone to protect.
4. Which services are typically provided by the following businesses in the Hospitality
sector?
Business Services provided
Pub
Hotel
Resort
Coffee shop
Restaurant
Bed and breakfast
Hospital
Pubs and club provide many facilities and
services such as gym, bars, functions areas,
accommodations, gaming etc.
Hotel provides the accommodation's facility
according to their standard. They give food
items, beverage and housekeeping services.
Resort provides attractive locations,

Fast food restaurant conference, sporting activities, etc. they
provide the best facilities to their special
guests.
Restaurant is place where they provide
many dishes regarding the food item and
drinking to customers.
Bed and breakfast- this facility is provided
by hotels and they are arranging services.
Hospital- Hospital provided the medical
treatment to the patient such as operations,
medicine, etc.
Fast Food restaurant- Fast food restaurant
is giving many options and different fast
food services according to customer
demand.
5. What are the responsibilities of the following departments in a hotel?
Department Responsibilities
Housekeeping Main responsibilities of housekeeper is
clean the hotel and rooms in proper manner.
etc. they also check the public areas that
could be clean or not. Manager also
maintain the staff schedule and their duties.
Front office The main responsibility of front office
coordinate the activities of front office
department. They will schedule the task of
front office staff member. The organisation
will conduct training for employee. It also
motivates the staff members to complete
their task on time.
Kitchen Kitchen manager will manage the entire
back house of restaurant and hotel. They
have responsible person to hire the best
cook to provide an effective quality of food
services to their customers. It makes sure
that the cooked trained and using food
safety techniques.

Food and beverage Manager is responsible person to manage
whole department in proper manner. They
will provide the best quality of food and
beverage. They provide the specific training
to their employees. Staff members identify
the demand of customer and then providing
the services and facilities.
Functions Each and every department has
responsibility to perform different functions
and operations according to need and
requirement. Each and every department
performing various tasks for providing the
best services to their guest.
6. Choose 2 of the following departments and list 5 career possibilities which can be
pursued in that area of Hospitality:
Department Careers
Front Office  Front office manager
 receptionist
 Front office help desk
 Front office assistant manager
 Front office chief Manager
Food and beverage  Cooking teacher
 cater,
 Bakery Manager
 Cheese maker
 Waiter
 Recipe tester
Kitchen

Housekeeping
Gaming
Functions/Event
7. Select a hospitality department relevant to your career or training. List 3 job roles and
provide details for the duties they typically perform:
Department selected:
Job role Duties performed by each job role
Job role 1:
Housekeeping department
Housekeeping department has main
responsibility to manage the services
regarding cleaning, maintenance, repairing,
etc.
Housekeeping staff maintains the services.
They always clean the room, windows and
public places. The housekeeping staff
member wash, dry and also fold towels, etc.
They also provide the extra blanket and
pillows to the guests.
Job role 2:
Engineering department
Job role 3.
Security department.
Security department is the main part of
hospitality industry. It is required for hotels
to manage the business operations and

functions in a proper way. The chief security
officer provides training to their employees.
They also arrange the security cameras and
alarms which are necessary part in terms of
security.
8. Provide 4 suggestions for good environment practices in the hospitality industry:
Environmental practice( what needs to be done)
1. Using energy saving techniques- It is necessary for hotel to use energy
consumptions product such as lighting, cooling system, appliances etc. this
is very helpful for protecting the hotel environment.
2. Embrace Recycling- In hospitality industry a lot of waste occurs daily so it
is important for hotel to recycle waste. It will help in protecting the
environment firm getting polluted.
3. Save water- There are several techniques to save the water which is
important to control the wastage of water. They are using waterless machine
to wash the cloths. It save 80% water in the hotels.
4. Plant a garden- Planting a garden offering the customer to feel fresh and it
also extending the garden in large areas. For Example- Green Hotel
association also planting the garden which helpful for creating an effective
environment.
9. List 6 attributes which are required for people who seek a career in the Hospitality
industry:
Required attributes
1. Communication skills- Communication skill is essential for employees in the
hospitality industry. Good communication skill is helpful for interact to the client
and customer. Most of the clients are coming from other countries so that it is
required for identifying their need and requirement.
2. Leadership- Leadership skill is good for employees to motivate or influence
towards their goals and achievements. In hospitality industry, they have efficient
leader to always inspire their staff member to improve their quality and services. In
hospitality leader is playing important role to provide the information in proper
manner.
3. Knowledgeable- Manager of hospitality industry has efficient person to handle the
business operations and functions in a proper manner. They always innovate new
ideas for growth and development. They communicate with the other department to

manage the business activities.
4. Enthusiasm- This is main skill because most of the time employee demotivate due
to crisis, pressure and job satisfaction. It is important for people to always be
energetic towards their work. Manager as a quality of skill to always inspire the
employee. They always planning a new strategy for growth and development.
5. Commitment to the industry- Most of the employee dedicated towards their work
and career. They are potting some efforts to increase the productivity and
profitability of hospitality industry. Manager of company has more responsibility to
provide the aim of staff members.
6. Teamwork- Team work is important part of every organisation to perform different
tasks as team because work together is success of every companies. All the
employees are working together to share the opinion and view point which is
important for development.
10. List 2 examples of modern technology used in the following Hospitality departments,
and describe its applications:
Department Examples for technology used
Food and beverage  “Flow-through” sortation
To ensure food and beverage inventory is
brought into a distribution centre, staged, sorted
and then sequenced for quicker replenishment
on store shelves.
Kitchen Anova Sous vide-
This is the best technology therefore, the
hospitality industry is using this technique for
fast servicing. This is very simple technique to
put the item in the plastic pouch and placing in
the hot water.
Front office Tablet and smart-phones-
This is fast techniques to determine the details of
check in, check out and guest information and
other operations. By using smart phones, it can
be save lot of time of customers.
Cloud based management-
It is user friendly and versatile technology which
is helpful for simplified the business operations
and functions. It is performing different
functions such as handling departments,
handling operations, updated the software etc.

Housekeeping Communication App-
In hospitality industry, it can be design the App
and system to provide the real time
communication to their staff member
maintenance, housekeeper, guest and property
owner etc.
Sales and marketing Social media platform-
It is the best platform and tool to promote their
services and facilitates in marketplace. In
hospitality industry, most of the companies are
using this technique to manage and promoting.
Stock management Inventory management technique-
It is the best technique for tracking and tracing
the information with the help of technology such
as managing the ideal information and good of
flow.
Project management Collaboration tools-
This tool is helpful for innovative idea in the
social platform which is helpful for growing the
team members and time to time, they are
working together to create an effective project
that is helpful for business process.
11. Provide 3 examples of ethical conduct in the workplace:
Examples
An effective ethical is an important concept at their workplace and it indicates that
the employees take it seriously and feel good. They also respect their colleagues
and higher authority.
Upholding the company values
Respect to other employee
Taking good decision
12. Provide 2 examples of current issues of concern to the Hospitality industry and how
these impact on the industry:
Current issues Impact on the industry

1. Hospitality industry growing sector
2. Keeping and valued customers.
1. Hospitality industry is the fastest growing
organisation so that competition level
increases and most of the companies are
affected due to this growth and
development.
2. The growth of hospitality industry is
increasing and more customer attract
towards. It is important to maintain their
facilities and services in a proper manner.
13. Provide an example of how the following industries interrelate (are connected with
each other) in the hospitality and tourism industry.
Industry Relationship ( how are these connected/
important to each other)
1. Wineries
2. Tourism
3. Hotels, restaurants, resorts
Tourism, wineries and hotel industry are
interrelated with each other because all the
organisations are categorised in the
hospitality industry. Hospitality industry
provide all facilitates such as hotel,
restaurant and wineries. All the products are
available in the hospitality industry.
For example- American hotel is based on
the hospitality industry and they provide all
the facilities and services regarding hotel,
restaurant, wineries and resort, etc.
14. Which information could you share with your colleagues after you have attended a
major trade show and how would this be beneficial for your customer? List 4
examples
Information top share Benefits to customers
1. Communication channel
2. Creative work
3. Leadership style
4. Motivational
The communication channel is sharing
important information regarding product
information and services to customer.
It will help colleagues to accomplish their
goals in creative way.
It will help colleagues to get self-motivated
so that more customers can be attracted.
15. What is the purpose of Equal Employment Opportunity (EEO) and anti-discrimination
legislation?
List 3 examples of unlawful discriminations practices in the workplace:

Purpose of EEO legislation
The purpose of equal employment opportunity is to ensure that fairness in hiring for
employee and promotions at their workplace. Employee and promotions in fairness at their
workplace. The main goal is to promote their specific set of federal laws and dating back. It
also encourages the diverse the business and equal rights.
This law is helpful for preventing employer to provide equal rights on the basis of age, sex,
original nation and health conditions.
Examples of unlawful discrimination practices
1. Harassment is important for humanising the employee at workplace.
2. Most of the companies are judged on the basis of sex such as female and male.
3. Physical disability is the main issue because most of the companies are rejected efficient
employee due to physical disability. All problems occur at the place of workplace.
16. What is quality assurance? What is the purpose of quality assurance and how may this
impact on a business?
Quality assurance is the best way to prevent the defects and mistakes that occurred in the
business operations. Quality management mainly focuses on providing the best quality of
products and services in market. They also prevent the defect in business process.
The purpose of quality assurance to provide the high quality of product and facilitates
because most of the customer look the best services and product. They also give many
offers and discount so that they are interacted towards the product.
Impact on business- An organisation can achieve their goals and objective because they
are providing the best quality of services and products. Organisation is using an efficient
process to improve the quality. Quality assurance is helpful for developing the product in a
systematic way and also check the efficiency which is important for organisation and
business.
17. What is a hospitality award? What is covered under an award?
What is hospitality award
Hospitality award is main part of this industry because it can be provided on the basis of
different categories and it is based on increasing the pay according to their working time.
There are some common awards such as
Waiting
Hospitality
Catering Operations
Commercial Cookery
What is covered by an award

The hospitality industry covers the free for employee to provide awards and agreements
and may be employment contracts. It can be cover in the industry in followings:
 Work in the industry and job classification also covered in the award.
 The hospitality awards cover the employee and employer who are doing job and
classified like staff member, management and manager.
18. What is a union? What is the purpose of a union? What is the main union for
hospitality workers?
What is a union
In hospitality industry, Union is significant factor for employee and worker in UK. Private
sector has some member of community that can be part of union which managed the
business process and laws. The organisation provides the special rights to members
according to act of Indian trade union in 1926, it controls the rules and regulations. Political
line influence to the trade union movement.
Purpose of union
The purpose of union is to look into the wagers and voice in front of organisational
management. It is medium to have communication between the management system and
workers. The Union member demand such as regulations, grievances settlement, raising the
new demand etc.
Main union for hospitality workers
The main hospitality industry union is fair hospitality. This is important for workers
because most of the industry’s pay scale is very low and do work hard, unsafe. This trade
union membership is very low and every worker can participate to solve the problem and
issues in the hospitality industry like hotels, restaurant, etc.