1.1INTRODUCTION TO SRI LANKAN AIRLINES 1.1.1Brief History of Sri Lankan Airlines Sri Lankan Airlines is theflag carrierofSri Lankaand a member airline of theOne worldairline alliance. It is currently the largest airline in Sri Lanka by number ofaircraftand destinations and was launched in 1979 as Air Lanka following the termination of operations of the original Sri Lankan flag carrierAir Ceylon. Following its partial acquisition in 1998 byEmirates, it was re-branded and the current livery was introduced. In 2008, the government of Sri Lanka acquired all the shares of the airline from Emirates.After ending the Emirates partnership, it retained its re-branded name and logo 1.1.2Current Situation Mr. Ashok Pathirage is recently appointed as chairman of Sri Lankan Airlines, and Mr. Vipula Gunathilaka as CEO. Sri Lankan Airlines has 24 aircrafts on its current fleet, and operates to 113 destinations in 51 countries. Like every Airline, Sri Lankan Airline also facing a downward with this current situation(covid-19). Even though Sri Lankan Airline struggling with this current situation we manage to provide our customers with their needs and wants. As a matter of fact, Sir Lankan Airlines has started new destinations recently also it has turned one of its own aircraft as a cargo only carrier. 1.2PRODUCT AND SERVICES 1.2.1CARGO General Freight Sri Lankan cargo has the most economical global distribution cargo service for general freight. This service is available on all Sri Lankan Airlines flights. Registered users can make reservations online. If you are a new customer, you may register online or contact one of the Sri Lankan Cargo offices for further details.
Dangerous Goods Handled only by specially trained staff in accordance with IATA laws and regulations, Sri Lankan Airlines provides safe and secure movement for dangerous cargo items such as explosives, radioactive materials, etc. They are constantly monitored while different loading procedures are followed in compliance with the prevailing international standards. Live Animals Live animals - pets or otherwise - are welcome by Sri Lankan Cargo. We transport birds, live fish, horses, dogs, cats or even baby elephants. According to IATA standards all live animals undertaken for transport are given the best possible care in terms of comfort, appropriate food, hygiene and safety. We will advise you and assist you with international and national laws governing the carriage of animals and with the certification and documentation procedures. Perishables Perishables such as fish, meat, dairy, fruit and vegetables receive extra care with us. Specially maintained temperatures and storage facilities handled by professionally trained staff ensure perishables come to you in peak condition. Valuables Sri Lankan Cargo provides maximum security to valuable commodities such as banknotes, jewelry and gemstones from acceptance through to final delivery at destination. Specially developed containers, highly secured storage areas and constant surveillance guarantees the highest level of security for your valuables. Vulnerable Vulnerable items receive infinite care with Sri Lankan Cargo. Mobile phones, camcorders or semi-precious goods are handled by trained cargo personnel ensuring safe movement globally. Secure storage areas, high security measures and 24-hour monitoring is provided for these items. 1.2.2TRAINING Sri Lankan Airlines offer training on aviation career path to get your international aviation qualification. Our International Airline Academy has well talented instructors to take you on your dream path and groom you to be the best at it. These are some of the trainings we offer.
Engineering/ Technical Training Aviation Professional Training Simulator Training Cabin Training Flight Training Finishing School and Corporate Training Accreditations & Affiliations Virtual Training & eLearning Aircraft Engineering/Maintenance Online Training 1.2.3GROUND HANDLING Sri Lankan Airlines Ground Handling is one of the major Ground and Cargo handlers in the region. Currently, it serves over 30 regular customer Airlines and ADHOC carriers at Bandaranaike International Airport (BIA), Colombo, Sri Lanka. With an Average revenue of over USD 36 million per year, Sri Lankan Airlines is the only Ground Handler at BIA with approx. 2000 employees who are well trained and experienced in Ground Handling. 1.2.4SRI LANKAN HOLIDAY Sri Lankan Airlines offers its customers special seasonal promotion holiday packages time to time so they can enjoy our hospitality and beauty of other the countries. 1.2.5SRI LANKAN CATERING Airline Catering Airline catering is, was and will always be the core aspect of our business. As the sole airline caterer at Bandaranaike International Airport, Katunayake, we count over three decades of experience in satisfying the passengers of most of the world’s finest airlines. We’ve done it a long time and we do it very well, with a level of expertise and professionalism that few can match, whether we’re serving passengers on a small aircraft or the largest in the sky.
1.2.6AIRPORT F&B Our Restaurant Division provides a full range of cuisine and beverages for a variety of lounges that serve all types of customers and passengers at BIA, all with the prompt and gracious service and the high standards of safety, hygiene and presentation that Sri Lankan Catering is reputed for both on the ground and in the air. 1.VIP/VVIP Lounges 2.Emirates Lounge 3.Serendib Lounge 4.Araliya Lounge 5.Silk Route Lounge 6.Lotus Lounge 7.Executive Lounge 1.2.7VIP & PRIVATE JET CATERING Billionaires, celebrities, heads of state, religious dignitaries, royalty... serving VIPs and VVIPs is an everyday occurrence for the Sri Lankan Catering Team. Whatever their taste, we can provide it, with the levels of service, quality and security that persons of high importance would expect 1.2.8LOUNGE OPERATIONS Our highly skilled and experienced staff provide the finest service at a number of lounges and restaurants that are managed and operated by Sri Lankan Catering at BIA. 1.Serenediva Lounge 2.Palm Strip Lounge 3.Palm Strip Restaurant 4.Palm Strip Mini Bar 5.Public Restaurant
1.2.9TRANSIT HOTEL Serenediva Colombo Transit Hotel Our world class hospitality can be experienced at the Serenediva Colombo, the only transit hotel at Bandaranaike International Airport, which is managed by Sri Lankan Catering. Designed for the weary travelers wanting a few hours of undisturbed rest and relaxation between flights, the Serenediva’s 32 rooms are categorized as Serenediva Deluxe and Serenediva Standard, and provide options of single / double / triple, family and budget rooms. 1.2.10LAUNDRY Aero clean, Sri Lankan Catering’s 24-hour laundry facility, provides laundry, pressing and dry-cleaning services or airlines, hotels and other customers. It is equipped with sophisticated equipment that safely handles everything from blankets of airline customers to bridal dresses and uniforms of hotel guests. 1.2.11VANILLA POD The delicious creations of our talented chefs can be experienced at the Vanilla Pod, our pastry and confectionary which caters to the Sri Lankan palette and serves the Sri Lankan Airlines employee clientele. The wide range of delectable cakes, pastries, sandwiches, packed lunches, deserts, breads and much more is highly popular with our customers – which accounts to more than 6,000 employees of the airline. 1.2.12COMMERCIAL FLIGHTS As the National Career of Sri Lanka this is our main purpose, as an independent airline and also with the Oneworld alliance agreement we are providing our loyal customers a delightful experience in the sky.
1.3SIZE AND SCOPE OF SRI LANKAN AIRLINES Like all the other businesses in the country Sri Lankan Airline also facing a hard time through this pandemic situation. Because of that the company has to let go of its some employees. Even though that happened currently around 6700 employees working for Sri Lankan Airlines. And Sri Lankan Airlines is the only Airline operates in Sri Lanka and only Ground Handling Agent in Bandarnayake International Airport. Sri Lankan Airlines has started a new business plan for the period of 2019-24 with the objective of transforming itself into a financially viable organization with a high brand visibility and a global reputation. while turning into a strategic hub for air travel and air cargo in the Asia - Africa and Middle East region This business plan which was crafted by the management of the airline under the guidance of CEO to make a contribution to the GDP as the national carrier of Sri Lanka in different areas, including all export, import and leisure and envisages a corresponding increased contribution to the nation’s economy as the airline grow. 1.4VISION, MISSION, GOALS, VALUES AND BUSINESS OBJECTIVES OF SRI LANKAN AIRLINES 1.4.1OUR VISION To be Asia’s most customer-centric airline. 1.4.2OUR MISSION To delight our customers with a reliable and pleasant travel experience with warmth and hospitality, the Sri Lankan way. We strive to meet our stakeholder expectations as a competent, proactive and diligent organization which is financially viable.
1.4.3OUR GOALS Our goal is to become a financially viable organization with a high brand visibility and to have a global reputation while making a contribution to the GDP of Sri Lanka in different areas, and be the Asia’s most customer centric airline. 1.4.4OUR VALUES Our MOTTO is You're Our World. We, Sri Lankan Airlines, the national carrier of Sri Lanka, have been devoted to every community that we serve. Be it our employees, customers, shareholders and suppliers, ours is a family that serves the world with a big heart, spreading joy and hope in our journey to conquer the skies The initiative also invited employees to embrace CompanyValueswhich are Creativity, Diligence, Leadership, Proactiveness and Accountability. 1.4.5OUR BUSINESS OBJECTIVES Ourobjectiveis to become the most customer-centricairlinein Asia, both in the air and on the ground, building on our four decades of excellence in customer service for which we have won numerous international accolades with our emphasis on safety,
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