Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry (Assessment
2: Staff development
and engagement)

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Critical analysis of the approaches to performance management function of HRD within a
hospitality business.................................................................................................................1
Analysis of the actions and plans required for delivering learning programmes for the
employees within the organisation.........................................................................................2
Factors that influence employee engagement for staff development within hospitality business
................................................................................................................................................3
Different leadership traits and styles within the chosen hospitality business........................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Staff development and engagement refers to the process of obtaining better performance
from the employees and higher level of concentration on their work. People working are the true
assets of an organisation, their performance and devotion towards their work decides the fate of
an organisation. Belmond Cadogan Hotel is a five star hotel, which is present at Sloane Street,
London, established in the year 1887. The following essay will describe critical approaches to
performance management process as a part of human resource development with the hospitality
business. Moreover, it will be demonstrating different actions required for planning and
delivering learning programmes to the employees within Belmond Cadogan Hotel. Further, the
knowledge and understanding of the factors that influence employee engagement for their
development within a hotel will be explained. In the end this essay will be providing an
explanation about various leadership styles and traits within a chosen hotel business.
MAIN BODY
Critical analysis of the approaches to performance management function of HRD within a
hospitality business
Performance management refers to the proper evaluation, measurement, analysis,
reconstruction and restructuring of the efforts of employees to achieve organisational goals
(Bolthouse, 2021). It is mainly related to finding the deviations or gaps in the performance of the
employees and aligning them to the predetermined objectives or goals of the organisation. The
hospitality business flourishes on human relations and quality of services provided and in order
to enhance the ability of employees to provide better services to the people performance
management is required.
The performance of employees determines the level of consumer satisfaction in Belmond
Cadogan Hotel which is crucial for maintaining consumer loyalty and business efficiency. The
performance management of the company includes measurement, development and management
of the process of the activities to improve the performance of individuals, departments and teams
working within an organisation (Bonnel, Smith and Hober, 2018). The activities of the Belmond
Cadogan Hotel are many and appraising the performance of each member on continuous basis is
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