Staff fail to understand the importance of active listening.

I'm going to present the part of second speaker. I need the presentation part of it with five references. I need the speaking outline of my part to submit it individually with given format.

Staff fail to understand the
importance of active
listening

a. Problem
 Lack of effective communication in the workplace

i. Evidence
 E-mail communication lacks
the competence
 May be it is not practiced on
a regular basis
 Insignificant active listening
 May be that staffs do not pay
attention to the speech while
during a meeting
 Informal communication does
not exist
 May be that the management
lack the creativity
(Quintanilla & Wahl, 2018)

ii. Importance
 Lack of
effective
communication
can result in
adverse
consequences
 These may
include like
project failure,
delay in
projects,
missed
performance
goals,
increased
stress and lost
sales (Lasater,
2019)

b. Solution
 They should adopt two
strategies
 The one is benchmarking and
other being brainstorming
sessions (Manuti et al., 2015)
 Benchmarking will help to
devise KPIs to improve the
communication
 Brainstorming will produce
range of ideas (Chmielecki,
2015)
 Brainstorming will take place
in the workplace
 During a meeting or randomly
by dropping a chit in a box
dedicated to employee
suggestions (Thompson,
2018)
 Benchmarking will help to
know the industry’s trending
facts
 Brainstorming sessions will
produce diverse ideas
(Lasater, 2019)

References
 Chmielecki, M. (2015). Factors influencing effectiveness of internal
communication. Journal of Management and Business Administration.
Central Europe, 23(2), 24-38.
 Lasater, I. (2019). Words that work in business: A practical guide to
effective communication in the workplace. PuddleDancer Press.
 Manuti, A., Pastore, S., Scardigno, A. F., Giancaspro, M. L., & Morciano, D.
(2015). Formal and informal learning in the workplace: a research
review. International journal of training and development, 19(1), 1-17.
 Quintanilla, K. M., & Wahl, S. T. (2018). Business and professional
communication: keys for workplace excellence. Sage Publications.
 Thompson, N. (2018). Effective communication: a guide for the people
professions. Macmillan International Higher Education.