Communication Barriers and Relative Strategies

This presentation discusses the communication barriers faced by drivers in effectively communicating with passengers. It explores strategies to overcome these barriers and highlights the challenges to effective communication. The presentation also introduces the concept of cultural awareness and its importance in communication. The issues and strategies will be further discussed in a monthly meeting.

COMMUNICATION BARRIERS AND RELATIVE STRATEGIES

COMMUNICATION BARRIERS AND RELATIVE STRATEGIES
All the mentioned issues and few strategies to overcome those issues will be
discussed in next monthly meeting for which presence of all the drivers is
important.
Culture plays an essential role in the process of communication as it helps in
perceives about what people think and how they behave. It is important to have
sound cultural awareness to our drivers so that they can effectively negotiate and
communicate with people of different cultures. This culture awareness can
develop in drivers by providing them access to cultural diversity workshops so
that they can understand the importance of diversity and variability of cultures.
BARRIERS TO EFFECTIVE
COMMUNICATION
CULTURAL AWARENESS
CONCLUSION
REFERENCES
• Adams, A. S. and et.al., 2016. Communication barriers and the clinical
recognition of diabetic peripheral neuropathy in a diverse cohort of
adults: the DISTANCE study. Journal of health communication, 21(5),
pp.544-553.
• Fischer, D., Posegga, O. and Fischbach, K., 2016. Communication
barriers in crisis management: A literature review.
INTRODUCTION
Communication is the key of providing effective services and make customers
satisfied. According to the recent complaints of customers, it has been observed
that our drivers are unable to effectively communicate with passengers. In order
to understand and address your issues, a meeting will be held next week at the
head office in which presence of all the drivers is required. The elements which
will be considered in this meeting will be your issues and challenges faced by
you to effectively communicate, usual barriers of communication, strategies to
overcome those communication barriers and concept of cultural awareness.
CHALLENGES TO EFFECTIVE
COMMUNICATION
• Development of performance measurement plans - Performance
measurement strategies such as performance pyramid and ROI must be
implemented. After the course of training, drivers have little contact with the
senior management of the organization. By this, performance of every
employee can be measured and then appropriately appraised.
• Providing overtime wages - Overtime to drivers for their extra efforts must be
provided so that effective performance can be expected. By this, employees
will be stress and hassle free to complete their work in 12 hours.
• Use of nonverbal communication - Communication strategies of gestures and
hand movements should be used to communicate with people with disabilities
and different cultures. Drivers which cannot be speak in multiple languages
should act with patience and communicate using gestures and hand movements
so that they can communicate with passengers.
STRATEGIES TO OVERCOME
COMMINATION BARRIERS
• Language barrier – Most of the drivers are locals who has strong regional
dialect but does not understand languages other than English. Due to this, even
if drivers make efforts, they are unable to understand the issues which
passengers are facing.
• Cultural diversity – Workforce of our organisation is mostly mode up of
locals which lack in cultural diversity due to which passengers of other cultural
are unable to communicate their issues with driver.
• Limited feedback – Due to heavy workload, there is no or limited feedback
which drivers can gain from their head office. Drivers only visit head office to
pick up and drop off keys which does not benefit with any communication for
feedback.
• Organization is understaffed – Due to low personnel number in the
organization, drivers has to work 12 hours shift due to which they experience
no or little communication with organization management or fellow drivers.
After the course of training, drivers have little contact with the senior
management of the organization.
• No overtime facility is provided to drivers – There is no motivation of
overtime is provided to drivers due to which they tend to finish their allotted
work in their 12 hour shift without properly communicating to passengers.
• Drivers are under stressed – Due to the work pressure of covering all the
destinations in just 12 hours, drivers are under a lot of stress due to which they
neglect to effectively communicate with their passengers.