Challenges and Strategies for Effective Communication in Mr Fishy Restaurant

Staff Handbook
Guidance Reference

Contents
INTRODUCTION...........................................................................................................................3
LO2..................................................................................................................................................3
Challenges and barriers to effective communication...................................................................3
LO3..................................................................................................................................................3
Devise and develop strategies for overcoming communication barriers.....................................3
LO6..................................................................................................................................................4
Demonstrate awareness of cultural influences on communication and negotiation....................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication can be define as the process which includes exchanging of information
from one person to another. It is a UK based company provide fish and chips restaurant in
borough market near London bridge station. Serving best fish and chips holding 20 staff
employed.
LO2.
Challenges and barriers to effective communication
There are many of the reasons present for where challenges raise for Mr fishy. culture
barriers have been raised in Mr fishy because there are employees who are British and non-
British employees have their conflicts on culture. As Mr fishy have staff of 20 employees
among them some employees are young and some are old so, there is a disputes among them.
As Mr fishy employees have different age group and they all have different- different
perception and expectation towards their goals is barrier for Mr fishy. Non British employees do
not have similar accents or unfamiliar accents which create a barrier in communication, so
language must be the barrier for Mr fishy by employees of Mr fishy employees have conflicts
among their goals and achievement in create conflict barrier. (Holzer, D., 2016)
LO3
Devise and develop strategies for overcoming communication barriers
Manger should listen to the employees and will hear all the problems of the employees and this
will help Mr fishy’s manager to understand what is to needed to change and sort out the
complex between employees. Mr fishy is been situated in London so the customers will be
from London so manager should use British employees for the customer handling and could be
well and good in favour of Mr fishy. The organizational structure of Mr fishy should be easy,
simple and not be complex because if manager follow simple organizational structure they will
be efficient and smooth in working. Manger should share information or the order among
employees orally and if there if language barrier so manager could use a different and
symbolic language for the non-British employees, so media selection should be as simple for e.g.