Stakeholder Engagement in Engineering: Theories, Benefits, and Impact

This presentation discusses stakeholder engagement in engineering, including the stakeholder theories formulated by Freeman in 1984. It covers the engagement of internal and external stakeholders, benefits to stakeholders, stakeholder perceptions of the airport terminal, impact on stakeholders, reactions to the Sydney project, and major issues highlighted by research and industry bodies. The presentation also highlights the gaps in the literature review related to demographic context and internal factors.

STAKEHOLDER ENGAGEMENT IN
ENGINEERING

STAKEHOLDER THEORIES
 A stakeholder theory was
formulated by Freeman in the
year 1984.
 The theory was conducive in the
assessment of the internal and
external environment.
 The assessment was important
for business activities in the 21st
century.
 The important nature of the
intangible asset can be noted
with the internal and external
impact of the stakeholder.

ENGAGEMENT OF THE
STAKEHOLDERS
 Internal stakeholders constitute of people
who work within an organization, this
includes the employees, board of
directors, managers and investors.
 The internal stakeholders can be
engaged by various means such as
rewards, incentives, monetary benefits
and similar activities.
 The engagement of stakeholders also
includes maintaining a track record of the
capital expenditures.
 Other discussions relate to the
maintenance of balance between service
requirement and capital expenditure.

ENGAGEMENT OF THE
STAKEHOLDERS
 The external stakeholders or
customers are benefitted with the
higher level of satisfaction.
 The other external stakeholders
are regulating bodies, vendors
and suppliers.
 They can be engaged by better
response, better service and
better communication.
 It is also a result of timely
departures and ease of obtaining
tickets.

BENEFITS TO THE
STAKEHOLDERS
 The construction of the runway will
also bring more jobs.
 However, there will be increased noise
pollution in the surrounding areas.
 The government authorities will be
able to increase the profit with the
increased amount of taxes associated
to the property.
 This will contribute to the overall
growth of the GDP of the country.
 The internal stakeholders will be able
to enjoy safe employment and
increased income.

STAKEHOLDER
PERCEPTIONS OF THE
AIRPORT TERMINAL The internal stakeholders are directly
affected by the commencement of
the parallel runway as the
operational strategy will change
because of this.
 More employees needs to be
engaged for maintenance of the
parallel runway.
 The parallel runway will also reduce
burden on the existing runway which
will mean work will be divided.
 The investors may have to invest
further.

IMPACT ON THE
STAKEHOLDERS
 The customers (fliers) may
experience better and faster
service because of the additional
parallel runway.
 The regulating bodies and the
governmental agencies which
deals with permission of building
such runway needs to be kept at
loop with the progress.
 The suppliers of the materials of
construction will experience
profit.

REACTIONS TO THE SYDNEY
PROJECT
 The internal stakeholders in the
construction process needs to be
identified with the presence of the
departments.
 These are the departments that
are producing the demand and
responsible for making
interactions with the external
stakeholders.
 It is done to make sure that the
design of the Sydney Airport
meets the requirements
according to the interest and
power.

ISSUES RELATED TO THE
PROJECT
 The important issues pertaining
to the Sydney Airport can be
taken into consideration with the
noise levels in the airport facility.
 It is a result of the construction of
the parallel runway, which is a
disadvantage to the external
stakeholders.
 The previous literatures suggest
that the airport authorities have
taken initiatives for reducing
noise pollution in the terminal.

MAJOR ISSUES
HIGHLIGHTED BY RESEARCH
AND INDUSTRY BODIES The most evident gaps in the
literature review are in terms of
demographic context of articles.
 In several literature reviews, the
gaps in the literature is not able to
represent a wide range of internal
factors.
 The factors are related to
neoliberalism and democracy.
 The external stakeholders are
affected by the changing societal
expectations as per the policies of
the construction.

Thank You