Standard Operating Procedures Report: Holiday Service Provider

This report details the Standard Operating Procedures (SOP) for a holiday service provider. It outlines the company's purpose, mission, and vision, as well as the role of reviewers in ensuring service quality. The report describes a pilot test to assess the program's feasibility and includes an introduction, background information, and a scope of activities. Key elements include instructions, monitoring through customer feedback, and corrective actions. A table log is provided to track items, internal and external stakeholders, and corrective actions taken. This SOP aims to guide employees and maintain service standards, with verification and record-keeping processes in place. The report is a valuable resource for understanding operational procedures within the travel and tourism industry.

Standard Operating Procedures
Company name: Holiday service provider backpacker
logo
PURPOSE- To help people travel by themselves and connect with like-minded people while
travelling places.
MISSION- To carry out positive change in people by living every day and making a
difference through services.
VISION- To become the global leader by making a difference in people’s life through our
services.
REVIEWERS
.
To ensure that the services are in accordance with the customers need and meeting their
needs regularly and uniformly.
PILOT TEST
The main purpose of the test is to check the feasibility of the program by testing it on a few
people and for that purpose setting goals and tacking the feedbacks of the selected group of
people.
Introduction
Background- the SOP is designed to help all the employees of the organization carry out
their activities in a proper way by providing them with all the necessary guidance.
PURPOSE: the main purpose of this SOP is to help the employees of the company in
dealing with their day to day operations.
SCOPE: it will cover the activities that will be carried out by people from different
departments and help all the people by providing them proper guidance.
KEY WORDS:
INSTRUCTIONS: for achieving the objectives, employees need to maintain their quality of
services.

MONITORING: monitoring will be done through the feedback from the customers as this
will help in understanding whether the employees of the organization are working up to
mark or not.
CORRECTIVE ACTION:
Based on the feedback of the customers the company will take corrective actions to remove
any gaps.
Table Log
Instructions:
Date and
Time
Item Internal External Corrective
Action Taken
Initial
s
Verified
By/
Date
10.06.19 Travelling
services
The
owners,
employee
are the
internal
stakehold
ers
External
stakehold
ers are
customer
Action taken
on the basis of
feedback
Verified
within
1-
2weeks
time