Enhancing StorPlus Business: Mentoring, Communication, and Continuous Improvement Strategies

In this task we will discuss about storplus business and below are the summaries point:- Assessment task 1: Mentoring plays a crucial role in implementing a plan for StorPlus, including the use of resource management systems and effective leadership. Team member communication processes: The report highlights the need for improved communication and mentoring to enhance the performance of StorPlus warehouses. Identified gaps for the future: The report emphasizes the importance of training, customer engagement, quality management, knowledge distribution, and teamwork for continuous improvement at StorPlus.  

Running head: STORPLUS BUSINESS
STORPLUS BUSINESS
Name of the Student
Name of the University
Author Note

1STORPLUS BUSINESS
Table of Contents
Assessment task 1............................................................................................................................2
Activity 2: Notes on Mentoring...................................................................................................2
Activity 3: Report........................................................................................................................2
Introduction..............................................................................................................................2
Team member communication processes................................................................................3
Team data management process..............................................................................................4
Identified gaps for the future...................................................................................................5
Conclusion...............................................................................................................................5
Assessment task 2: Question and Answers......................................................................................6
Support of systems and procedures towards continuous improvement.......................................6
Relation of systems and procedures to other organizational systems..........................................7
References........................................................................................................................................8

2STORPLUS BUSINESS
Assessment task 1
Activity 2: Notes on Mentoring
The presentation pointed out the important aspects that need to be managed towards
implementing a significant plan for StorPlus. The most important aspect to be highlighted in this
case is the usage of enterprise resource management system to enhance the performance ability
of StorPlus warehouses. Moreover, the leadership that is utilized in the organization need to
become more effective. As it is clear from the case, the warehouses are managed by one
warehouse business manager, picking and packing teams, distribution team and drivers. It is
important that each of these department have at least 1 senior reporting head that will work under
the business manager. There is a significant requirement for mentoring and training. Firstly, the
existing employees need to be trained in regards to how the new systems will work. Secondly,
the mentors will be assisting the employees for the better management and utilization of the
resource management system. There is need for customer engagement hence a relationship
manager is needed for StorPlus. It is important that a significant quality management coaching
framework is implemented in the organization for improving the quality of functions. Customer
service need to be improved subsequently. Moreover, there is a certain additional requirement
for better knowledge distribution through better mentoring. New equipment need to be installed
to improve the storage process. There should be greater emphasis on teamwork through the
mentoring process.
Activity 3: Report
Introduction
The brief report will focus on the monitoring and communication processes that need to
be implemented for the business plan for improvement of the functions of StorPlus Company.

3STORPLUS BUSINESS
There is a great need to identify the significant issues that can affect the various processes that
are to be implemented. Hence, it is better to maintain effective communication with the people
that will be central to the changes that will be employed. This is necessary to ensure much better
productivity from the changes in the organizational processes. It needs to be remembered that the
teams that are engaged in the production and distribution process need to be communicated about
the progress of the production process.
Team member communication processes
The team members will be communicated through the use of special ICTs. The ICTs will
help to engage all the workers of StorPlus towards the betterment of the functional ability of the
organization. The team members need to remain informed about the outcomes of the processes.
The information about the continuous improvement can ensure the better participation of the
members due to greater motivation. The leadership should follow a free information sharing
system with the employees which can ensure high performance. Moreover, it is also important
for integrating the process changes with the labor requirements. The processes that need to be
established should also incorporate the Enterprise Resource Management systems. The ERM
systems will help to integrate the processes that are required to optimize the functions of the
Warehouse. The process that need to be followed is for the team leader to publish daily reports.
Daily reports will need to take into consideration quality, productivity and maintenance. Thus,
the team members of all the teams will be informed of the progress (Taylor et al. 2015).
Monthly, progress report need to be provided to the employees. Additionally, the company need
to first provide the estimated growth information and tally the same with the achieved growth
data. This should be clearly provided to employees through emails and other organizational
communication tools. There is a significant requirement to communicate those specific

4STORPLUS BUSINESS
information that increase the motivation of the employees. Organizational progress report should
be published. In this case the report should include warehouse performance rate, time taken for
supplies to reach clients, stock level increase and number of customers served. There should be
clear information about the new transport systems that are introduced and any new warehouse
that is opened. These things should be done in a positive manner always reiterating that the
employees have worked together for the success.
Team data management process
Data management process are much important in the organization. They ensure that there
is proper recorded data of performance across the organizational levels. StorPlus need to
incorporate ERP systems within the data management process. There should be clear
identification of goals, goal exceeding factors and goal oriented target factors in front of all the
employees that work in the warehouses. This means that the resources being used and the
supplies being made. There is clear information available about all the organizational processes
and productivity. The system need to be optimized to directly send the data to the leaders of the
various teams. The leaders will then provide team and individual performance data to the
members. The members will have data about all of their performance essentials readily available.
The data should be comprehensive and there should be efficient tally of the required performance
with the actual performance. The data should reflect the amount of excess production that the
employee has provided or the deficit in production. More importantly the employee should be
provided further data in regards to the stocks that are available within the warehouse and the
contribution of the employees towards the same. Proper feedback process for the lower
performing employees can help them to perform better as both their issues and their problem
areas can be effectively discussed (Bal and De Lange 2015). There is the requirement of a

5STORPLUS BUSINESS
definite feedback process. In this process the employees can directly talk with the manager,
engage in group feedback or provide anonymous feedback to the manager. The opportunities for
improvement will essentially be found through both the employee data management process and
the feedback mechanism in StorPlus. The employees will be able to significantly improve their
performances as there will be ample scope for feedback and individual growth monitoring. There
should be regular team sessions to remove any problems within the teams. The feedback
mechanism should incorporate the quality requirements and the performance indicators.
Identified gaps for the future
The gaps that have been identified are in regards to the complications that may arise in
the process of StorPlus. This is because of the aspects that need to be implemented will be newly
introduced. A significant gap that can be identified is in regards to the efficiency of the ERM
systems that will be utilized. The company wants to become one of the top retail suppliers in
Queensland. This will require a lot of changes to take place in a short time. This can greatly
hamper the productivity of the organization. There is also no guarantee that the anonymous
feedback techniques will bring forward authentic issues. Additionally, a significant problem
might arise due to the different data management processes that will be used. Hence, the major
problem will be implemented. The large scale of data needed to be produced will be open to
larger errors that may arise. These are the important limitations that need to be addressed in the
future.
Conclusion
The effectiveness of the process of information sharing can contribute towards the better
growth of the organization. This means that the employees will essentially be aware of the
progress of the organization as a result of the new systems that will be implemented (Bal and De

6STORPLUS BUSINESS
Lange 2015). The processes of data management and information dissemination will help to
improve the functional abilities of the workers apart from motivating them for better
performances. The process of feedback and support will provide further help to the workers to
enhance their abilities to be at par with the more effective technology that will be used. However,
significant gaps have also been identified that have to be addressed through effective future
management of the significant aspects.
Assessment task 2: Question and Answers
Support of systems and procedures towards continuous improvement
The new process that will be implemented will heavily rely on Enterprise resource
planning and management (ERP and ERM), customer management systems and feedback
mechanism. These systems can greatly contribute towards increasing the scope for greater
improvement of the organizational performance. Firstly, the customer management systems are
at par with the business plan and operational plan of Storplus. Customer satisfaction has been
identified as one of the key areas for improvement. In regards to the same the percentage of
wholesale clients and the number of client complaints can be known. Subsequently these areas
can be properly managed through the usage of the resource management systems. The feedback
mechanism will be effective in providing the significant information that are required to plan and
implement the various methods that can help the organization grow.
The more important aspect will be the integration and the subsequent optimization of the
processes. The important factor that will work towards the effectiveness of the systems and
procedures towards continuous improvement will be the availability of information. Information
will help the organization to grow and develop continuously. ERM systems will help the
organization to plan the resources effectively according to the demands and requirements of the

7STORPLUS BUSINESS
customers. Additionally, the resource management functions can be further used to pre-plan the
utilization of the significant resources that will be used. The internal feedback and management
process will help towards the better management of the workers for achieving better
performances. The effectiveness of the systems will be towards understanding the requirements
of the changing times. The changing habits of the clients will be accounted for in the entire
process of the organization. This will contribute to the continuous process improvement. Firstly,
there will be available information; secondly, there will be the integrated resource management
systems to help in the optimization of productivity in accordance of the same.
Relation of systems and procedures to other organizational systems
It is important to note that all the processes that will be implemented will be connected to
the various other important processes that comprise of the functional aspects. There are other
systems in Storplus Pty Ltd that are also used for increasing functional efficiency of the
organization. The processes that the improved systems will affect are knowledge management,
performance, quality and sustainability. In a way the new processes will be implemented to help
this process. The knowledge management functions will be positively affected as the
employment of the ERM and customer management systems will generate a lot of information.
Essentially, this information will be disseminated across all the organizational levels. Firstly,
information about the customer can be stored in the knowledge management systems the same
can be utilized for better management of the resources. The quality will be improved due to the
ERM systems contributing towards generating better understanding of the quality requirements.
The performance management can be enhanced due to the better utilization of data management
for employees. The performances of the employees can be greatly improved through the
implementation of the various systems that are in place for generating feedback and motivating

8STORPLUS BUSINESS
employees. The entire process will enhance the prospects of sustainability management. This is
because with greater resource planning and management there will be greater scope for
continuous improvement. More importantly a sustainable value will be incorporated within the
company.

9STORPLUS BUSINESS
References
Al-Mashari, M., Al-Mudimigh, A. and Zairi, M., 2003. Enterprise resource planning: A
taxonomy of critical factors. European journal of operational research, 146(2), pp.352-364.
Altamony, H., Tarhini, A., Al-Salti, Z., Gharaibeh, A. and Elyas, T., 2016. The relationship
between change management strategy and successful enterprise resource planning (ERP)
implementations: A theoretical perspective. International Journal of Business Management and
Economic Research, 7(4), pp.690-703.
Bal, P.M. and De Lange, A.H., 2015. From flexibility human resource management to employee
engagement and perceived job performance across the lifespan: A multisample study. Journal of
Occupational and Organizational Psychology, 88(1), pp.126-154.
Kurbel, K.E., 2016. Enterprise resource planning and supply chain management. Springer-
Verlag Berlin An.
Taylor, J., Roberts, J., Oram, C., Gupta, A., Itani, M., Baroudi, S. and Smith, R., SugarCRM Inc,
2015. Customer relationship management system and method. U.S. Patent 8,972,876.
Zhang, Y., 2016, June. Management information system. In 2017 2nd International Conference
on Machinery, Electronics and Control Simulation (MECS 2017). Atlantis Press.