Strategic and Operational Plan Essay - STAR Industries
Added on -2020-07-22
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BSBHRM501 assignment 1
Table of ContentsINTRODUCTION...........................................................................................................................11 Business description ................................................................................................................12 Strategic and operational plan of the company........................................................................13 Consultation with stakeholders to identify HR needs..............................................................14 Specific human resource service .............................................................................................15 Legislation relevant to the service............................................................................................26 Option for delivering service...................................................................................................27 a) Implementation plan ...........................................................................................................2b) Monitoring to measure progress.............................................................................................38 Estimation of return of investments for service delivery ........................................................39 Identification for training support for participants involved in service delivery.....................410 Communication methods for providing service specification and standards to stakeholdersin implementing SLA..................................................................................................................411 Ethical practices and code of conduct....................................................................................512 Service level agreement ........................................................................................................5CONCLUSION................................................................................................................................7REFERENCES ...............................................................................................................................8APPENDIX......................................................................................................................................9
INTRODUCTION1Business description STAR industries is manufacturing company which is based in Australia. The organisationworks in manufacturing industry of the country (Ingram and et.al, 2014). The company hasmore than 30 employees. It is retailer and wholesaler enterprise which make widows and doorfor commercial and residential purposes. Hierarchical structure is used in the organisation.Market position of the company is also very high and the firm believes in providing high qualityproduct and services to its customers. Company gets highly affected by external environmentfactors like political, economical, social, technological, legal etc. These factors of externalenvironment highly affects the performance of the organisation. 2 Strategic and operational plan of the companyStrategic plan of the company is to provide superior quality products to its consumersthere by making high profit form sales. Operation plan of the organisation is to take contributionsfor its employee and staff members to accomplish objectives of the organisation (Hadley,Waniganayake and Shepherd, 2015). Human resources of the organisation provides training ofstaff in customer service. This training help in improving skills of employees so that goals oforganisation can be accomplished. HR of the firm also conduct recruitment and selection whichsupports in maintaining work in the company. The firm aims at providing high quality services ineffective manner. 3 Consultation with stakeholders to identify HR needsHuman resource department of STAR industries have consulted with stake holders bysending them Emails and by conducting open discussion (STAR industries. 2017). Consultationwith employees is done to give information about training programs and WH & S requirementsof them. 4 Specific human resource service STAR industries requires training and development human resource service in a specificarea . Training is required for employees because it help them in getting required skills forperforming a particular work (Hadley, Waniganayake and Shepherd, 2015). Training willsupport in educating workers about how to do effective work with using technology. It also helpin development of employee's career. Productivity and profitability of the organisation can beincreased by providing training to workers. Training also supports in promoting health and1
safety among staff workers. It also help in ensuring laws and regulation made for the employeesof the organisation. Morale of the employees gets boosted and chances of promotion increases.Human resource of the organisation will provide trainings on workplace health and safety sothat worker can work safely. This will help in making policies in workplace safety also. Thesepolicies and practices will also support in ensuring safety of workers. 5 Legislation relevant to the serviceThere are some laws and legislation in Australia which must be complied by STARindustries while providing training to its workers. Training and skill development act 2008 : This act is made for companies whileproviding training to its workers. This act provides authority to organisation conducingtraining and development practices to employees (Shenoy, Gorinevsky and Laptev,2016). The legislation gives rights to organisation to complaint regarding any barriers inaccessing education. 6 Option for delivering service There are various option by which human resources of STAR industries for providingtraining to its employees (STAR industries. 2017). For delivering training to workers organisationcan call: Internal trainers: Company can call internal trainers like to level staff and seniors whohave experience about the work conducted in the company. Internal trainers will provideguidance to workers about the work of company (Terry and et.al, 2013). They will alsohelp in improving the interpersonal skills of workers. These trainers will also support inmaking employees familiar with processes and procedures of the organisation. External trainers: External trainer can be called from big enterprises and companies whocan provide training to employees regarding working procedure of STAR industries.External trainers will provide counselling to workers about the work of company. Theywill also help in enhancing the interpersonal skills of workers (Roche and et.al, 2015).These trainers will also assist in making employees familiar with processes andoperations of the organisation. Training from external trainers will support in educatingworkers about how to do effective work with using technology7 a) Implementation plan Name of service : Training and development2
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