Strategic and Operations Management Q1a: Holacracy As Preferred Organizational Culture Zappos

Strategic and Operations Management

Q1a: Holacracy As Preferred Organizational Culture
 Zappos turned out to be the largest
organization that adopted a new
organizational form known as
Holacracy
 Initially it experienced a frustrating
shoe shopping
 Zappos strategically adopted
holacracy as a preferred
organizational culture as it intends to
increase adapatability
 It helps to distribute power al
through the network.
 It has helped to upend traditional
hierarchy thus decentralizing power

Q1b: Success of Zappos
 The employees working in
Zappos started researching
their individual salaries
 The human resource
department no longer has to
take care of the salary
 If the employee wants a rise
in salary, the individual has
to do self-research to find
out the worthy salary

Q2a: Generic Business-level Strategy
 The Porter’s Generic Strategy aims
to provide a competitive advantage
over the rivals (Tanwar, 2013).
 The generic business-level strategy
that has been followed Zappos isa
customer-centric strategy
 This strategy persuaded the
company to provide respect to
their customers as well as vendors
 This did not help the company to
get advantage over its rivals
 This is because the company did
not adhere to common call centre
performance management norms

Q2b: Successfully Implementation of Business Level
Strategy
 Zappos requires to implement generic strategies that are
put forward by Porter
 It should put emphasis on those variables that will help to
accomplish a low cost position
 The company has already being trying to provide an
intense workplace to the employees
 It has been trying to remain transparent to the customers as
well as the competitors

Q3a: Lean production
 Toyota adopted this system
to eradicate errors as well as
improve patient outcome.
 The strategy behind adopting
lean production has been to
remove unnecessary steps
 This will make it easier to
carry out tasks proficiently
 It deals with eradicating
wastes as well as elements
that did not have value

Q3b: Strategic Implementation of Lean Production
Techniques
 The keys to a successful strategic
implementation of lean production
techniques include action in the
technical system
 It has been claimed by Virginia
Mason that lean production has
altered the hospital into a more
competent organization
 It also helped to reduce errors
during clinical treatment (To
build a better hospital,
Virginia Mason takes
lessons from Toyota plants,
2018)

References
 Tanwar, R. (2013). Porter’s generic competitive
strategies. Journal of business and management, 15(1),
11-17.
 To build a better hospital, Virginia Mason takes lessons
from Toyota plants. (2018). seattlepi.com. Retrieved 7
March 2019, from http://
www.seattlepi.com/local/article/To-build-a-better-hospital
Virginia-Mason-takes-1267283.php
.