Strategic Change Management

STRATEGIC CHANGE MANAGEMENT
Name of the Student
Name of the University
Author Note
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Table of Contents
Introduction......................................................................................................................................3
1. Conduct a stakeholder analysis for GPDOCS and summarise the results...................................3
2. Use the results of the stakeholder analysis..................................................................................6
3. Critical evaluation of three change management models............................................................8
The advantages and disadvantages of the change management models......................................8
Selection and justification of the model....................................................................................12
4.Critical discussion of involvement of functional areas for developing change plan..................13
5. Draft of GPDOCS strategic change plan by the application of the change management model
.......................................................................................................................................................14
Timeline.....................................................................................................................................15
SMART metrics for progression...............................................................................................15
Conclusion.....................................................................................................................................16
References......................................................................................................................................17
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Introduction
Change management is a very important task in which application of the reformed practice in a
proper manner. In the case study, sudden change in the service hours and funding management in
the government run health care organisation is required to apply some strategy to maintain the
service and the interest of the employees sustainable.
1. Conduct a stakeholder analysis for GPDOCS and summarise the results
GPDOCS is an online system of general practice policy along with a proper documentation
procedure. It is designed towards helping as well as managing general practices with the view
towards meeting foundation standard as well as cover stone requirements. Providing the best
services is the ultimate mission and vision for the selected company. There are several ways
which define the process towards conducting an active stakeholder's analysis (Bouzon,
Govindan, and Rodriguez, 2018). Analyzing the stakeholder's procedure is one of the most
effective as well as crucial for the selected company in the direction towards the success of the
business or project (Uddin, 2019). The process towards conducting a systematic stakeholder's
analysis is the way, which determined the power and interest. High energy, high-interest
stakeholders are the key players, and on the other hand, low heat and low-interest stakeholders
are not that much necessary (Gan, Chang, and Wen, 2018).
The notion of the stakeholder's analysis defined the core as well as the fundamental objectives
with the view towards understanding the techniques towards identifying as well as assessing the
influence as well as significances of the key people, groups and organization, which may
crucially, has an impact on the success of the activity (Hornborg, 2018). The significant
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stakeholders associated with the overall framework in the healthcare system are patient,
physician, employers, insurance companies' pharmaceutical firms and government. Majorities of
the insurance companies sell health coverage products, directly to the patients or indirectly
through an employee or other government intermediaries (Arena, Bozzolan and Michelon, 2015).
Nevertheless, the classifications of the overall stakeholder's analysis further classified into two
parts, which comprises of the internal analysis followed by the external examination. The
interrelation among the stakeholders in the entire system is very much complicated. The primary
responsibility of any stakeholder is to maximize the wealth associated with the whole
framework. Similarly, the primary goal of the employers is to make money and evaluate their
provisions of health based on the overall duties and responsibilities (Arena, Bozzolan and
Michelon, 2015).
The roles and responsibilities of the stakeholders are different from one another. The purpose of
the internal stakeholders might be different from the part of the external stakeholders (Li,
O’Donnell, García-Castro, and Vega-Sánchez, 2017). Along with the same point of time, it is
very much significant to distinguish the overall roles and responsibilities of both the internal
stakeholders along with the external stakeholders based on the global business operations
associated with the present organizational aspects. Nevertheless, for the discussion, the definition
of the stakeholders comprises the entities that define the overall process involved in the business
operations and affected substantially to the system of the business formations. All the
stakeholders have duties based on the whole process of the business activities and contribute as
one of the vital roles and responsibilities based on the core as well as fundamental actives of the
entire business proceedings (Li, O’Donnell, García-Castro, and Vega-Sánchez, 2017).
Nevertheless based on the current business scenario, it is very much sufficient with the view
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towards evolving the process of the potential changes associated with the relevant and outline
and framework of the entire business activities.
Figure 1: Stakeholder map
(Source: Martin and Rice, 2015)
In the given situation of GPDOCS health care organisation the change has been implemented in
the organisational environment that has an impact on the internal stakeholders. Involved service
providers are asked to increase the duty hours and days that become an issue in the organisation.
Therefore through the application of the stakeholder mapping intension of the government and
the employees towards their duty can be identified. Samuel et al. (2015) stated that interest of a
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government organisation is always to perform better service towards the service users however
the employee needed work-life balance that generate an issue. Satisfaction rate and management
of the situation is completely dependent on the information sharing and monitoring. Therefore,
the monitoring activity is performed by the government at a high rate about the requirement of
the medical service of the people.
On the opposite it helps to reach the satisfaction level of the external stakeholders such as
patients. However, sustainable and effective service provision is also required for the treatment
those are offered by the internal stakeholders such as medical practitioners. Fernandez and
Rainey (2017) stated that lack of monitoring on their requirement downturn their satisfaction in
the workplace moreover it increases conflict. Sharing information from different level and obtain
expected outcome only possible through clear interaction. It has been observed due to lack of
monitoring managing process of change is not working along with the circulation of information.
Therefore the entire situation thus becomes complicated in the organisation.
2. Use the results of the stakeholder analysis
The purposes towards developing an overall change management system combined the execution
process about the on how the results of the stakeholder’s analysis identified as well as evaluate
the resistance in the entire change management system (Arena, Bozzolan and Michelon, 2015).
This point of the study addresses the methods towards analysing the strength to change of
individuals needed to support the existing projects. Following a stakeholder's analysis as well as
planning a critical process to develop a change management system, it is very much significant
towards understanding different individuals having difficulties towards supporting changes along
with the existing method based on the overall or framework (Arena, Bozzolan and Michelon,
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