Strategic decision making in health

Strategic
decision making
in health

Strategic decision making in health
1
The information technology (IT) opens the ways to resolve certain healthcare
management issues but also advances the concerns of safety and supervisory compliance to
the patient safeguard laws like Health Insurance Portability and Accountability Act (HIPAA).
The last years have revealed an upsurge in the cyber-attacks on the IT systems. The greatest
number of data breaches took place in the health services in 2015 comprising 39% of all
breaches. From the year 2009 to 2015, almost 135 million conceded health records led to a
projected cost of $50.6 billion. The healthcare issues are growing focus on the behavioral and
routine picks of the patients for better managing their health.
IT has the capability to enhance the safety, quality, and efficiency of healthcare.
Offering efficient healthcare necessitates suppliers and patients to co-operate critical
information from several sources. IT makes possible to offer information to the patients in
order to better manage condition and communicate health system. It enhances the
effectiveness and capability of care. It enables healthcare providers also to gather, retrieve
and transfer information digitally. The colleagues can recommend to each other by making
use of IT. It can associate specific treatments to the needs of the specific patients. There is
extreme need of the IT in the healthcare organizations as it is not possible to memorize things
at a given period of time. The usage of computers helps in storing massive amount of
information and it can be retrieved whenever necessitated.
Structural: The IT has a link with every department of the healthcare organization. The
structure of the hospitals has great work to do with IT. The inpatient online applications
manage the software of the hospital and associated processes which serves the onsite
segments like ICU, medical wards, operating rooms, and emergency department. The
software products are inpatient billing, inpatient clinical documentation, health information
management, clinical orders and inpatient lab results, patient location tracking systems and
imaging software for radiology. The issue is faced here as the heavy load is put on the team
to carry 24/7 operation. The persons associated with the IT functions are entitled to attend
calls after working hours. The ambulatory clinical applications assist software and linked
process for outpatient and specialty comprising urgent care locations. The application assists
the software products like outpatient billing, scheduling software, patient portals and
electronic medication prescription and software for the radiology. The issues are faced by the
application analyst due to heavy load because of the operations is 24/7 in the healthcare
organizations (Borowy, Mills, & Zhang, 2016).

Strategic decision making in health
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The ambulatory clinical applications assist to the software and concerned procedures
for the outbound and specialty establishments. This application supports to the types of
software products like patient portals, mobile apps utilized by the patients, outpatient billing,
scheduling software, sure scripts and more. The healthcare team depends greatly on the
organization and the issue is faced in managing work after hours. Desktop support is a part of
the structure of the healthcare organizations liable for reporting to the manager. The desktop
support staff is assisted by laptops, printers and PCs and other devices required. These staffs
are highly visible to the visitors visiting the hospital (Javanparast, et al. 2018). The issue is
faced by the desktop support staff as they do not have sufficiency knowledge of the clinical
knowledge. They have to attend calls recurrently and deal with the PC, monitor issues and
printer. They are even first contacted. The issue is faced when the front desk employees do
not have good grasp on the applications used in assigning duties to the perfect analysts. The
health care organizations exert with the miss-assigned tickets because of the trouble in
determining where trouble tickets are required to be assigned. The healthcare organization
has high technical team to deal with the security, core systems, and maintenance (Adler-
Milstein, et al. 2015). They have to perform functions like firewalls, security, system
advancements, network upkeep, and server maintenance and software deployments. the issue
is faced in focusing on the specific areas like a healthcare organization with epic have epic
certified system managers who are liable to function on the core systems of epic but possibly
don’t get into the firewall administration. On the other side, project managers are liable to
offer insight and direction for the specific projects along with the starting and ending dates
(Sonnentag, & Pundt, 2016). The issue is faced when a few had been previously been RNs.
Human resource: The advancement in the IT into the hospitals put major impact on the
human resource operation. The benefits of the IT have been appreciated in the hospitality but
the full influence of the benefits of IT can only be comprehended if it is integrated into the
systematic form than the irregular manner. The human resource (HR) has great role in
tackling employee issues. The HR department has more crucial functions to operate. An HR
department contributes to the overall success of the hospital in several ways (Duckett &
Willcox,.2015). Human resource is used as key when it comes to maintaining efficient
services and IT has great role in tackling functions of HR. IT has great role in keeping record
of the recruited employees. It even trains employees through the online sessions. The
employees even communicate to each other through the personal messenger or portal. The