Strategic information systems - Assignment

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System: Commonwealth Bank of Australia
Name of the Student
Name of the University
Author’s Note:

1STRATEGIC INFORMATION SYSTEM
Introduction
Strategic information system or SIS is certain information system, which is eventually
developed for responding to the several business initiatives. Each and every business
initiative within an organization or company is extremely important and significant for
attaining success within the business (Chofreh et al. 2014). Moreover, the organizational
objectives and goals are achieved with the help of this strategic information system. It is
specified for providing various competitive advantages within the particular company and
hence making their business extremely popular and important for everyone. The strategic
information system is responsible for delivering all types of products and services for
everyone in extremely low price. This particular system mainly focuses on any particular
segment of market. The next important benefit of the strategic information system includes
helping of organization in becoming innovative by means of providing innovation and
perfection to the business processes and operations. SIS or strategic information system is
considered as the most significant characteristic or feature in the domain of IT or information
technology. The complete categorization, storing, processing as well as transferring of any
data or information could be easily done by strategic information system or SIS (Galliers and
Leidner 2014). Enterprise resource planning system or ERP system is one of the most
efficient and effective methodology that helps in proper integration of every business process
or operation of the specific company. Thus, this enterprise resource planning is the particular
integrated management of the various important business operations, which are being
mediated with the software.
This report explains about the implementation of enterprise resource planning and
strategic information system for the most popular banking sector within Australia namely,
Commonwealth Bank of Australia or CBA. This report will be outlining the various relevant
details related to the selection of the software of ERP. This would help them in executing

2STRATEGIC INFORMATION SYSTEM
their business processes successfully and properly. The report would be focusing on the
significant research on the various details of ERP.
Discussion
1. Defining Business Processes
The business process could be easily defined as the significant set of several inter
connected tasks, which search for the end in the delivering all the important and significant
products and services to their customers or clients (Amrollahi, Ghapanchi and Talaei-Khoei
2013). This business process is also stated as the significant collection of the various
activities and tasks, which will be extremely helpful to any company in achieving their goals
as well as objectives as soon as being completed. Each and every business process is inter
related within one another and each of them comprises of the similar goals in making their
businesses successful and unique in the domain. A proper sequence is being followed when
the business activities and processes are executed. All the business processes or operations
are frequently displayed through a typical flowchart to show the activity sequence present in
it. One of the most significant benefits in using the business process is that the customers or
clients are extremely satisfied with the business (Dey, Clegg and Cheffi 2013). Furthermore,
the proper agility in reacting over various alterations or changes within the existing market is
also improvised.
Three distinct kinds of business operations are present. These are operational
processes, management processes and supporting processes. The operational process helps in
defining the major process and creating a preliminary value stream such as manufacturing or
taking of an order (Ram, Corkindale and Wu 2013). The management process is responsible
for overseeing the operational process by simply including employee oversight, budgetary

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oversight and corporate governance. The supporting process is responsible to support every
operational process.
The Commonwealth Bank of Australia eventually contains several significant and
important business operations within the banking systems (Sustainment 2014). The most vital
business processes of the Commonwealth Bank of Australia are provided below:
i) Lending Loans for Personal Cause: the first and the foremost business process is
lending loans for personal causes to the customers.
ii) Lending Loans for Business Purpose: the second business process of
Commonwealth Bank of Australia is lending loans for business purposes to the customers.
iii) Lending Loans for Security Purpose: The next business process of CBA is
lending loans for security purpose to the customers (Chiu et al., 2014).
iv) Processing of Cheques: The cheques are processed properly and hence it is one of
the most important business operations of the bank.
v) Customer Accounting: They even check for customers’ accounting.
vi) Payments Processing: The payments are properly processed, being another
important business process of the bank.
vii) Handling of Cash: CBA also handles cash and thus it is the most important
business process of them (Dey, Clegg and Cheffi 2013).
viii) Maintenance of Accounts: The final business process of the Commonwealth
Bank of Australia is the proper maintenance of the accounts of all the customers.
2. Developing Business Requirements