Strategic Information System (Commonwealth Bank of Australia)

This report analyzes the impact of information technology on the Commonwealth Bank of Australia (CBA) and proposes a new improved system with primary features and potential security risks. It discusses the success factors, relevance of objectives, mission statement, formal organizational chart, and control weaknesses of CBA.

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System
(Commonwealth Bank of Australia)
Name of the Student
Name of the University
Author’s Note

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STRATEGIC INFORMATION SYSTEM
Table of Contents
Introduction......................................................................................................................................3
Success factors of CBA...............................................................................................................3
Relevance of objectives...............................................................................................................4
Mission Statement.......................................................................................................................4
Formal Organizational chart of CBA..........................................................................................5
Analysis of Commonwealth Bank of Australia...............................................................................5
Current system of Commonwealth bank of Australia.................................................................5
Control Weakness of CBA..........................................................................................................7
New Improved System for the Commonwealth Bank of Australia.................................................9
Primary Features of New Improved System................................................................................9
Relevance of the New Advanced Technologies........................................................................11
Other Kinds of Requirements........................................................................................................12
Technological Platforms for the System....................................................................................12
Potential Security Risks for the Banking Sector of CBA..........................................................13
Accounting Controls over the New Banking System................................................................15
Conclusion.....................................................................................................................................16
References......................................................................................................................................17

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Introduction
Data innovation has been turning into a main consideration of achievement for different
associations. Data innovation has been giving a few valuable viewpoints to associations. This
report has been concentrating on alteration done in the data innovation and its effect in the matter
of the Commonwealth Bank of Australia. The Commonwealth Bank has been positioned one of
the biggest retail segment bank in Australia (Laudon and Laudon 2016). This bank has been
serving individuals by giving credits and retail business in the bank. The managing an account
administrations have been a solid base for different business portions in the market. This report
has centered in the advancement of the authoritative procedures to enhance their business in the
market.
Success factors of CBA
The commonwealth bank has been searching for enhancing their business in the market.
The organization has been recognizing different kinds of variables for actualizing in their
operational technique. Different past examples of overcoming adversity of the bank have been
dissected amid this procedure. This has helped in recognizing different sorts of creative
innovation in the market (Galliers and Leidner 2014). The bank has an extensive variety of client
base that may help in making a typical system for the advantages of all clients in the market.
CBA has been viewed as one of the biggest keeping money segment in the nation and has been
acknowledged by residents of Australia. There has been a wide network of people holding an
abnormal state of desire in the association. There have been some achievement factors found by
the organization authorities. These are said beneath:

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• Providing acknowledgment and prizes to the workers that can be connected with the
administrations gave over deals.
• Providing abnormal state of preparing and inspiration session to representatives for
upgrading their aptitudes and execution in the workforce.
• Providing an unmistakable objectives and way to deal with workers to accomplish their
objectives.
There are some essential type of targets gave beneath:
• To grow offer of client with the assistance of direct online type of initiative
• To hold most reduced type of structure of expense
• To execute appropriate type of administration and authority aptitudes on assets and
individuals
• To give different kinds of monetary administrations and meet desires for customers
Relevance of objectives
The CBA has possessed the capacity to develop its aggressive structure of the cost
examination. The development if the client base have been expanded with aggressive
development of the organization. Web based business sites and other web based administrations.
The significant achievement factors have been web extension of the keeping money
administrations to clients (Pearlson, Saunders and Galletta 2016). There have been system level
of focused weight in the market. In this manner, numerous activities have been taken so as to
keep up a sharp methodology towards the advancement of organization.

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Mission Statement
The mission statement the Commonwealth Bank has been to provide quality level
services to the clients and meeting their requirements.
Formal Organizational chart of CBA
(Fig 1: Organizational Chart of Commonwealth Bank of Australia)

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Analysis of Commonwealth Bank of Australia
Current system of Commonwealth bank of Australia
The CBA has been a privately owned business that has been recorded in the Australian
Securities Exchange. It is one of the biggest multinational bank in Australia, which have
branches in all over Australia, USA, New Zealand, Asia and Fiji. The bank has possessed the
capacity to give quality administrations to the general population in these nations. The bank has
been working with numerous multinational organizations by putting resources into their business
(Whittington 2014). The hierarchical structure of the organization has been incorporated with
vertical way and ready to work in a system based structure. The essential type of vision of the
relationship to turning into the best type of association in the market. Hence, an enormous
methodology should be executed fir the improvement of the organization in the system. These
procedures have been cleared so as to perceive various types of huge open doors in destinations
of business (Lee et al. 2015). The estimation of the general population as clients have been
created so as to keep up a sharp association with them in the market.
The mechanical parts of the CBA have been incorporated with the Information
Technology frameworks inside parts of association. Its combination has been feast in the bank
for keeping up day by day administrations and tasks in the bank gave to the clients. The bank has
been searching for improving their exhibitions in the market for drawing in more clients in the
bank. The specialized changes in the frameworks have been helping in altering innovation
utilized in the frameworks (Wu, Straub and Liang 2015). The portable application help in
performing for the most part every one of the assignments and data including exchange and
exchange. Subsequently, alongside site of the organization and versatile application have been
helping in picking up client involvement in their own gadgets.

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Mr. Whitely is the official administrator of the organization has announced portable
managing an account frameworks of the CBA can be remunerated as one of the protected type of
access strategies with correlation of other PC saving money framework. The saving money
framework have been improved with the usage of data innovation. The cell phones have been
utilizing the SIM to connect keeping money frameworks with the web program. The security
conventions may have been refreshed for expanding security in the system of the saving money
framework (Torres, Mayo and Jiménez 2018). The utilization of current adaptation of versatile
application has been refreshed for including new highlights in the portable application. The
principal plan of organization is to expand security level of database and server of the
organization over the web.
Control Weakness of CBA
Upgrade of portable managing an account framework, there have been high dangers in
security of database and server of the framework. The managing an account arrangement of the
Commonwealth Bank has been following different type of component has been founded on
worries of the security inside keeping money part. A customer has possessed the capacity to
exchange cash starting with one managing an account then onto the next in an easy to use
condition. There has possessed the capacity to check the present status of their record (Aversa,
Cabantous and Haefliger 2018). Be that as it may, there has been different clients that have been
profit to give distinctive short level of trust on the keeping money.
In current occasions, there have been different cases and hacks in the saving money
frameworks that has been bringing down of trust in different versatile based saving money
shapes. There are different clients that have been different keeping money frameworks as it has
been bringing bother of the clients. There have been presumptions for keeping any sorts of

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immediate and aberrant types of attacks on the frameworks (Maharaj and Brown 2015). There
have been instrument of security are kept up by receiving CBA for various types of security
issues have been assaulted by unapproved clients.
There have been different shortcomings of CBA for outsourcing offices from outsider
engineering. There have been different treatment of client administration of versatile managing
an account frameworks with the assistance of outsider. The arrangement of managing an account
taken after by CBA has possessed the capacity to keep up some instrument that depend on
security worries with portable saving money. A customer may profit this innovation as it give
versatility by which they can get to the saving money framework. (Henriques de Gusmão and
Pereira Medeiros 2016) Mobile keeping money have helped in keeping up an appropriate
methodology for applying innovation in the managing an account. With the help of the adaptable
keeping cash systems given by the CBA, the customers would have the ability to trade money
beginning with one setting aside some cash account then onto the following in a straightforward
condition. They may in like manner check the present status of their record. There are a couple
of customers who probably won't wish to profit these sorts of high kind of organizations in light
of a short level of trust on the setting aside extra cash (Salim, Arjomandi and Seufert 2016).
In the progressing events, there have been huge examples of misrepresentation and hacks
inside the setting aside some cash structures, which has incited bringing down of trust in the
compact based keeping cash shapes. These customers are not set up to get such sorts of dealing
with a record structures as it would speed up load the bit of the customers with the supposition
that they would not have the ability to keep any sorts of prompt or deviant kinds of attacks on the
systems (Abdelhak, Grostick and Hanken 2014). The instrument of security that are basically
gotten by the CBA generally defy different kinds of security issues, for instance, being attacked

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by various sorts of unapproved customers. This is for the most part seen as the most bewildering
sort of need in the parts of security (Brown and Davis 2015).
Figure 2: Document flowchart
(Source: Created by author)
Another kind of inadequacy that is looked by the CBA is that the banks essentially
outsource their workplaces from pariah outline. They generally handle the customer organization
of flexible setting aside extra cash systems with the help of an outcast master community
(Florina, Ludovica and Leonica 2013). They are thusly accountable for secure sort of trades and
organization of the systems. This kind of system responsible for mitigating the confirmation
issues. There is no such kind of trust in the security of the data of the records of the customers
that would fuse the purposes of enthusiasm of the money related equalization, areas of the
customers, which would be directed by the untouchable pro center. Along these lines the
customer would not have the ability to feel the security of sharing their own passwords and other
normal purposes important to the dark outcast. A segment of interchange sorts of issues that are

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fundamentally looked with the execution of the organizations given by the untouchable join
framework control and security, parental based controls, interoperability standardization,
commitment, balancing activity from fakes and check, insurance of customers and taught assent
(Salim, Arjomandi and Seufert 2016).
Fig 2: Data Flow Diagram of the Systems of Commonwealth Bank of Australia
(Source: Created by Author)
New Improved System for the Commonwealth Bank of Australia
Primary Features of New Improved System
The flexible dealing with a record systems are regarded to be significantly tied down in
the keeping cash division. Other than the normal kinds of keeping cash based organizations, the
climb of flexible dealing with a record progresses are rising at a quick pace. They are showing
tremendous level of updates yet they are defying diverse sorts of security threats inside the
structures at CBA (Devadevan 2013). A bit of the improved features behind the security of the
adaptable setting aside some cash systems fuse the usage of biometrics, blend of PLS with the
HLS rules and refresh the unified server structures to a UNIX and DB2.

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With the help of giving of biometric procedure to the security of the devices, the CBA would
have the ability to get over the top levels of trusts with the adaptable dealing with a record
structures. This would have the ability to ensure the trust inside the systems of compact keeping
cash (Lovelock and Patterson 2015. The usage of biometric instrument would be basic as it helps
in the difference in the levels of security inside the dealing with a record systems of CBA
(Bajada and Trayler 2015). There are distinctive sorts of segments for biometric affirmation in
light of the systems for affirmation. Each one of the common features of individuals move from
one another. Consequently, it could be suggestible that the biometric feature of approval would
be particularly useful for confirming the customer. A segment of interchange features in
perspective of biometric confirmation that could be fused inside the dealing with a record
systems of CBA consolidate hand based affirmation, defy affirmation, one of a kind check
affirmation and voice affirmation. Diverse kinds of research in the field of exceptional finger
impression affirmation advancement are being made and more cutting-edge sorts of sensors are
being delivered.
The blend of PLS with HLS structures would moreover wind up being profitable for the
security of the systems. The UI of the PLS is basically chipped away at a non-supportable stage.
In this kind of structures, the bank would usually need to enter the data in perspective of the
applications on the web into the systems in light of PLS to create the documentation of credit.
Therefore, remembering the ultimate objective to reduce the costs, streamline the level of value
and improve the level of handiness, the CBA should have the ability to arrange these structures
inside their territory. With the coordination of these structures inside their division, the CBA
would be significantly productive for exceling their levels of customer organizations with the
help of their IT master communities. The establishment of IT inside the CBA have a critical

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history of accomplishment (Van Oosterzee, Dale and Preece 2014). Along these lines they would
have the ability to complete much better sorts of systems in order to give better kinds of
customer advantage. The utilization of these sorts of systems inside the IT establishment would
be helpful for settling on speedier kinds of decisions, financing, partition between more
conspicuous kind of things and in this way gathering higher sorts of underwriting rates.
The CBA has a higher kind of IT build establishment arranged in light of IT systems.
With the help of their IT accessories, the CBA should redesign their old concentrated PC systems
that relied upon the more settled versions of Windows OS to an impressively more hoisted sum
in perspective of DB2 and UNIX structures. With the refresh of the structures to an absolutely
exceptional brought together PC systems, it would be to an incredible degree basic for the IT
systems and versatile keeping cash portion to stay protected from a couple of sorts of perils
inside the systems. The CBA would in like manner have the ability to grow the level of
capability inside the affiliation and moreover would have the ability to reduce the costs (Bott and
Milkau 2014). The CBA structures should in like manner complete computerization systems
inside their relationship to expand the security levels, screen over their present IT structures, and
engage higher paces of setting up that would have the ability to offer higher sorts of paces inside
the transparency of the systems.
Relevance of the New Advanced Technologies
The execution of the more up and coming kinds of structures could be requested under
the EDI (Electronic Data Interchange). This structures is an electronic sort of trade in light of the
information related to a business affiliation. This structure allow the IT systems of CBA for the
treatment of information using a regulated association. With the help of this method, the
association would have the ability to send critical information to some other association in an

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electronic course of action. With the help of the EDI structures, the CBA keeping cash systems
would have the ability to diminish the risks of losing of fragile information. This is a result of the
reason that with the effect of EDI structures, the data would be traded to another division in an
electronic, moored sort out and a brisk setup. The usage of EDI systems inside the dealing with a
record structures of CBA would have the ability to help the keeping cash region to evade diverse
sorts of data incidents in the midst of the technique of movement as the transmissions could be
easily taken after and would be checked dynamically circumstances (Jain, Keneley and Thomson
2015).
The use of EDI structures inside the latest layout of the new information systems inside
the keeping cash division would be particularly important for supporting the capability inside the
work procedure, streamlining of the distinctive methods related to the trading of records, saving
of a great deal of time, reduction of bungles and besides securing exactness of upgrading of
reports, which would enable the speedier sorts of business related trades. The methodology of
EDI is furthermore fundamentally more monetarily shrewd. From now on, the blend of the EDI
systems inside the new completed structures of the setting aside extra cash some portion of CBA
(Mocker, Weill and Woerner 2014).
Other Kinds of Requirements
Technological Platforms for the System
Flexible dealing with a record is a sort of organizations that is given by any cash related
establishment or setting aside extra cash division, which basically empowers their customers to
coordinate distinctive kinds of fiscal based trades in a remote mobile phone. The Commonwealth
Bank of Australia moreover helps in giving such sorts of organizations to their customers. This

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structure is basically careful bringing efficiency inside the keeping cash techniques and
organizations (Gill, Bunker and Seltsikas 2015). There are different kinds of specific stages in
light of which the versatile dealing with a record structures would have the ability to work.
Different kinds of stages, for instance, HTML5, CSS and Javascript have been altogether used
for the change purposes and which have been the genuine base for the headway of high sorts of
systems. With the help of these inventive stages, particular distinctive sorts of setting aside extra
cash systems have been as of now portrayed and adequately made.
Potential Security Risks for the Banking Sector of CBA
There are distinctive sorts of potential security risks that could impact the keeping cash
structures of Commonwealth Bank of Australia. A segment of the attacks on the structures of
CBA include:
Trojan Horse Attacks – These sorts of attacks inside the setting aside some cash system
could help the aggressor with welcoming a Trojan. This could be as a key logger program in
perspective of the PC of the customer. This would consistently occur at whatever point the
customer would get to particular locales and use a couple of sorts of downloaded programs.
While getting to the or the downloaded programs, the key logger program would in like manner
get presented inside the figuring structures without the learning of the customer (Bhunia et al.
2014). At whatever point the customer would sign into the site of the bank, the information
would be gotten in the midst of the particular session and would be passed on to the attacker.
Hackers – These kinds of threatening attacks inside the structures of dealing with a record
would imply the break in to the enlisting systems without an authentic sort of endorsement.
These might fuse the outside and inside individuals inside the section of dealing with a record.

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Hacking is a kind of activity that has ended up being impressively more unavoidable in the
progressing events. Hence this has considered the inspiration driving getting to the site remoty.
Software engineers can go into the high really guaranteed structures with the help of various
sorts of supporting equipment, for instance, switches or switches. From now on this can totally
hurt the framework steady quality.
Phishing attacks – With the tremendous rising in the limit of individual information of the
customers who are associated with the keeping cash fragment, it has been a critical kind of
commitment in regards to the security of the dealing with a record systems. Maltreatment of
various sorts of individual information, for instance, driving grant, record numbers or
government oversaw funds numbers could provoke the lead of taking of various sorts of
budgetary based trades. The keeping cash parts have altogether felt the issue of phishing based
attacks in their significantly made system, which is continually being thought as a risk factor for
the affiliations and the organizations given by the setting aside some cash portion.
Man-in-the-Middle (MITM) Attacks – In these sorts of attacks that are looked by the
keeping cash structures, an imposter site is made for the huge purpose behind grabbing thought
of a wide number of customers who generally get to the particular kind of site. In this kind of
attack on the system, the attacker can trap the customer with the help of concealing a character in
order to take ensure the customer that the message was starting from a trusted in source. On
productive undertaking of the attacker, the customers would be redirected to the site of the
aggressor and in this manner all the private and mystery information of the customer would be
totally bestowed to the attacker. In this manner the arranged information related to the keeping
cash related trades would be granted to the attacker and accordingly they may maltreatment with
the information (Bicakci et al. 2014).

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Data cracks are furthermore a regular kind of activity inside the setting aside extra cash
structures. These can provoke huge sort of impacts inside the systems. These can incite the loss
of private and arranged data of the affiliation. The information of the customer would in like
manner be placed being referred to in the midst of such occurrences of data breaks inside a
particular affiliation.
Accounting Controls over the New Banking System
There are distinctive sorts of accounting control structures and techniques, which could
be taken after for keeping an enormous kind of control over the private data inside the setting
aside extra cash part.
Physical Audits – These sorts of surveys inside the inward structure would imply the
confirmation and audit over the physical assets of the information systems inside a keeping cash
affiliation. A significant part of the greater exercises inside the dealing with a record fragment
would normally require a yearly or quarterly commence survey over their systems (Jiménez,
Lopez and Saurina 2013).
Support Authority – There should be a fitting kind of essential of specific kind of
executives who may be incredibly possessed all the necessary qualities with the true objective of
area of any sorts of fakes inside the systems. These sorts of trades would have the ability to
incorporate an alternate layer of security over the trades. A genuine kind of support of greater
sorts of portions and diverse sorts of expenses of the structure would be major for the
neutralizing activity of such kind of beguiling activities that may occur over the systems
(Goodhart et al. 2013).

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Parcel of Duties – The division of various sorts of commitments would incorporate the
piece of different kinds of obligations that are amassed on the setting aside some cash systems,
for instance, stores, bookkeeping, assessing and specifying.
Access over Controls – There should be an authentic sort of power over the dealing with
a record structures with the help of lockouts, passwords and electronic kinds of logs, which
would be valuable for protecting any sort of unapproved customers from getting to the certified
system. A solid sort of following of access would similarly have the ability to serve any kind of
beguiling activities inside the system (Laeven and Valencia 2013).
Figure 4: ER diagram of CBA
(Source: Created by Author)

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Conclusion
It tends to be inferred that CBA has been extending its business in the market. The
strategy for choice of biometrics inside the flexible keeping cash systems would have the ability
to recognize the physical lead of any individual. The use of biometric method would be a useful
technique as the biometric unobtrusive components of a man are remarkable for every person.
Consequently it is incredibly inconceivable for copying, sharing or neglecting of the passwords.
This is a direct result of the reason as each individual has their own one of a kind character. They
have been refreshing their licenses for giving abnormal state of client administrations. One of the
effective usage of innovation in CBA has been execution of versatile keeping money framework
in the organization. A large portion of the clients utilized versatile as an available gadget.
Subsequently, portable saving money may assist them with reaching the bank all the more
effortlessly.

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