Strategic Information Systems: A Case Study of IBM Bank in Australia

HI5019
Strategic Information Systems
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Contents
Introduction.................................................................................................................................................3
Part 1...........................................................................................................................................................4
1) The current organizational structure................................................................................................4
2) Operations problems with current organizational structure..............................................................5
3) System acquisition method..............................................................................................................6
4) Sales Procedure of IBM bank..........................................................................................................7
5) Control problems in the system.......................................................................................................9
Part 2.........................................................................................................................................................10
1) Development and adoption of the accounting software packages..................................................10
2) The current market size..................................................................................................................11
3) Market leaders and competitive advantage....................................................................................12
4) Problems and challenges faced by accounting software packages.................................................13
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15
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Introduction
With the continuous expansion of the information technology in the modern world, Strategic
information systems are continuously evolving in response to the corporate business initiative.
The business organization nowadays is rapidly investing the strategic information systems in
order to avail competitive advantage against the competitors. Strategic information systems offer
an opportunity to the business organizations to perform the business operations smoothly and
deliver the products and services as per the needs and expectations of the customers. The study
presents a literature review that will offer thorough knowledge and understanding about the use
of information systems like accounting packages in the businesses with the consideration of a
renowned banking organization in Australia, IBM banks that provide valve banking services for
personal, home and car loans, saving and investment accounts and other banking services. The
organization uses the accounting packages in order to ease the accounting transactions and
operations. There will be the critical investigation of the organization operations and problems
and how the use of software package will smooth the business operations with greater ease and
flexibility.
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Part 1
1) The current organizational structure
IBM is a banking service provider organization in Australia that offers authentic and valuable
financial services to the customers and maximizes their satisfaction and experience in an
efficient manner. The organization uses the accounting software packages to simplify the
accounting operations and minimize the time incurred in the accounting operations with the
traditional accounting approaches. Accounting software is an effective application that involves
the recording and analysis of the accounting transactions like accounting statements etc. with the
use of the functional modules. With the use of the accounting software IBM bank provides better
and quality banking services to its customers and ensure their commitment and loyalty to the
organization for the longer time. The organizational structure of IBM bank is wide and consists
of the number of hierarchy (IBM, 2018). The current organizational structure of the organization
is displayed below:
(Source: Created by Author)
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Chief
information
officer
research
operations
Special advisor
HR operations
Relationhship
marketing
Technology
customer
services
customer
engagement
Accounting
department