2 Strategic Intelligence And Analytics Abstract Four case studies have been focused in this essay to explain strategic intelligence and its importance in today's business world. It has been mentioned that issues must be investigated for gathering in-depth information. Strategic intelligence support evaluation of available solutions and choosing the best solution for mitigating the issues. It is important to measure the effectiveness of identified strategies after implementing it. Internal and external business growth depends on strategic intelligence. This essay has mentioned that technological advancement and innovation are two important factors that help businesses to survive. At the end of this essay, a conclusion and recommendations have been added.
3 Strategic Intelligence And Analytics Table of Contents Introduction................................................................................................................................4 Smart cities.................................................................................................................................4 The future: Artificial Intelligence..............................................................................................5 SWOT analysis of Fitness sector...............................................................................................7 Porter’s five forces analysis of Woolworths..............................................................................8 Conclusion................................................................................................................................10 Recommendation......................................................................................................................10 Reference list............................................................................................................................12
4 Strategic Intelligence And Analytics Introduction Strategic intelligence helps to analyze and solve business issues. It allows researching and gathering information regarding issues and find relevant alternatives. Based on the evaluation of alternatives, the most appropriate one can be selected for mitigating the identified issue. In this study, four different case studies are being reviewed based on strategic intelligence and its use. Smart cities Investigation about smart cities i. Several trends are that are being followed by different countries and this approach is helping cities to become smart cities (News.itu.int, 2017). Smart cities are present throughout the World and few examples are mentioned below, ●In Australia, top five smart cities are Adelaide, Brisbane,Canterbury-Bankstown and Sunshine Coast. ●In UK, Top 5 Smart cities are London, Bristol, Bringham, Manchester, and Leeds. ●In Malaysia, 4 Smart Cities are Kuala Lumpur, Kuching, Kota Kinabalu and Johor Bahru ii. Among all these cities, Brisbane is selected for review. This city has focused on technological advancement to become a smart city in Australia. iii. The aim of the Brisbane City Council is to involve, businesses, residents, start-ups, and universities in technological development to ensure prosperity, sustainability, and livability (Brisbane.qld.gov.au, 2019). Free Wi-fi is there for public in Brisbane and a digital literacy program has been introduced. In this smart city, intelligent transportation system is there. This technological advancement in this city is denoting the dedication of the Brisbane City Council towards the transformation of this city into a smart city. This council has invested near about $5 million to support innovation hub and start-ups. They are helping businesses to
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5 Strategic Intelligence And Analytics develop new solutions and experiences for customers. Brisbane is the first Australian country that has successfully implemented a large-scale Bluetooth monitoring system. The council has released a total of 130 data sets to support the communities and organizations in this regard. Approximately 3500 school students have been trained in coding (Cio.com.au, 2018). iv. In Brisbane, the government is able to ensure data-driven decision making. The technological advancements have helped the government to monitor and manage all operations within this place. Organizations are getting support from the government in terms of innovation and technological advancement. On the other hand, Chen, Hui, Lang & Tao (2016) have mentioned that communities are getting safety and advanced facilities that can help them to improve their lifestyles. Improved transportation and reduced level of environmental footprint are allowing individuals to lead a prosperous lifestyle in a Smart city like Brisbane. v. Smart city face risk related to security and privacy of data. Technologies can be hacked easily and data can be leaked easily in smart cities. On the other hand, technologies are limited to the pre-commercial stage. It is difficult to implement technologies related to capacity and skills. A limited budget can be considered as a limitation for government to maintain a smart city. The future: Artificial Intelligence 1. Explanation of technologies Smart homes:At present different home technology is not that smart however many household items are connected to the internet. Technology is improving at a faster rate, which can enable users to use more data and connectivity in homes. Smart lighting, smart control of heating remote door locks and electrical appliances are some parts of smart homes. Virtual secretaries: A crucial role in business is played by secretaries and a large part of time is spent while making a schedule of tasks. However, smart secretaries like
6 Strategic Intelligence And Analytics doodle.com can compare availability of a person to find the best time for meeting, which saves time (Theconversation.com, 2017). AI doctors:AI technology can be improved further to conduct a proper diagnosis and deliver healthcare facilities. Different software like IBM Watson help clinicians to analyze patient data and take proper decisions (Theconversation.com, 2017). Care robots: robots that are equipped with different advanced systems like face recognition, voice can successfully interact with visitors. After proper verification, robots can provide access to the visitor, which improves standard of living by increasing security. Flying warehouses and self-driving cars: self-driving cars are currently under process and investigation is going on. This vehicle can be safer than human-guided vehicles and chance of accidents can be reduced. Moreover, the process of delivery of products will be smoother in future by inclusion of flying warehouses. Amazon has filed a patent for this device that can fly to a place where demand for a product is high. 2. AI technologies to be a part of future These technologies can be an integral part of human lives in the future. Different jobs in certain industries like hospitality, healthcare, marketing, and accounting will be replaced by AI technologies (Russell & Norvig, 2016). In future, ability of humans can increase by associating with AI technologies and thus effectiveness of human performance will increase. However, inclusion of AI can cause job loss for many people which is a major problem (Pewinternet.org, 2018). 3. Influence of AI in career AIcan help to increase opportunities in a career by eliminating human errors that can strengthen competency of a worker. Hence, productivity and efficiency of an employee and organization will increase. Moreover, Smith (2019), contradicted that the training and development process will be automated in the future, which can personalize training courses
7 Strategic Intelligence And Analytics by identifying skills and gaps. In addition, greater control of work and schedules can be exerted by an employee through AI, which can help to improve career opportunities. Knowledge workers can focus on the most engaging part of tier jobs with the help of AI. SWOT analysis of Fitness sector ●Opportunities Continuous professional development of trainers can help to increase trust and loyalty of customers. As stated by Gibson, Wagner & Heyward (2018), long term loyalty can be gained if a trainer plays a positive part during rehabilitation from injury. Greater work satisfaction of trainers can lead to safer and geared injury prevention. Development of skills of personal trainers like functional muscle training, postural assessment is another opportunity. Greater assessment skills will lower the risk of training. Thus, greater skills of trainers can cause fitness industry to bloom in the future. Threats It can be seen thatdrop out figure of trainersis 60% in the first 18 months. Hence, a short term threat is high rate of fallout of trainers (Rehabtrainer.com.au, 2019). This is occurring at a time when the demand for personal trainers is rising. This is impacting on supply of trained and skilled trainers in this industry.The increased number of litigationis another threat and a large number of trainers have to consult lawyers for gaining defense from an injured client. This occurs due to low skill of trainers. ●Suggestions for internal development, external development, growth and survival strategies Following strategies may be followed by the fitness industry, -The development of new skills and updating existing skills of personal trainers can help this sector ininternal development.
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8 Strategic Intelligence And Analytics -Cultural management is another strategy that can help this sector to continueinternal development.All stakeholders must be treated without cultural biases. -More skilled trainers must be included within this industry to mitigate the short-term threat andgrowthof this sector can be ensured by considering this suggestion. -Complying with legal guidelines can help this sector to ensureexternal development and the medium-term threat regarding this matter can be solved (Oravițan, 2018). -Forsurviving, this sector needs to provide the best quality service to customers to maintain a higher level of customer satisfaction. Porter’s five forces analysis of Woolworths 1. Threats of new entrants (High) New entries in the market bring in innovation that increases risks of Woolworths. New entrants exert pressure on this company by providing new value propositions, reducing operational costs and placing a new pricing strategy. Woolworths can handle these challenges and build a proper barrier for gaining a competitive advantage. Strategy ofinnovativeness in business processis suggested for this firm. Actions ●Innovating new products and services can attract potential customers towards this firm. ●Building economies of scale is an innovative action, which can help to lower the fixed cost per unit. ●Spending more funds on research and development and building capacities can increase competency of the company. 2. Bargaining power of customers (High) In Australia, the increasing number of retail organizations is leading to a lower cost of switching (Fabbri & Klapper, 2016). This fact is enhancing the bargaining power of
9 Strategic Intelligence And Analytics customers in the retail sector. Woolworths is bound to set an affordable price of product and maintain the quality. This company needs toincrease the level of customer satisfactionfor being competitive. Actions ●Communicating with customers to identify their needs and serving accordingly ●Implementing discount pricing approach ●Adhering to the feedback of customers to improve the quality of service and products 3. Risk from suppliers (Moderate) Suppliers are in a dominant position that can cause lowering of earning of this company. Powerful suppliers use negotiating power to extract high costs that impact the company by increasing operational costs (Govindan, Rajendran, Sarkis & Murugesan (2015). This can impose a high risk on business process of Woolworths and can impact their revenue. Obtaining materials at a lower price from suppliersis the proposed strategy in this case. Actions ●Communicating with suppliers to develop good business relation ●Informing suppliers about long-term business contract ●Thinking about more than one alternatives of suppliers 4. Threat of getting substituted (Moderate) Competitors of Woolworths are selling similar products and it is a threat to their business. If customers get similar products at a lower price, they can switch this company at any time. For mitigating this threat,Woolworths needs to ensure the best quality in terms of products. Action ●Communicating with suppliers and shareholders to contribute to ensuring high-quality products
10 Strategic Intelligence And Analytics ●Food products must be fresh and healthy ●Improvising suggestions of customers to modify products 5. Rivalry among competitors (high) Woolworths faces tough competitions in the market. Competitors of this firm include Tesco, coles Amazon, Walmart and others. A high level of competition forces to drive down prices, which impacts on profitability of a company. Woolworths can adopt the strategy of sustainability and collaborationto cope up with competitors. Actions ●Collaborating with competitors can increase market size of this company ●Partnership with a small supplier firm can increase efficiency of product supply ●Sustainability in production can provide a competitive advantage. Conclusion It can be concluded that advanced technologies like artificial intelligence can help to increase the capability of human workforce in future. Moreover, application of AI can help to increase production of industry. Adequate skills and competencies help workforce to implement organizational strategies successfully. Effective strategies framed by an organization help them to achieve a competitive advantage in a market. Recommendation Following recommendations can help to solve issues and maintain sustainability, ❖Gathering information regarding gaps in operations can help in developing strategies to use strategic intelligence effectively. ❖Investing time and budget in technological advancement to meet expectations of target people ❖Adding values to stakeholders by eradicating biases can help to improve business performance.
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11 Strategic Intelligence And Analytics ❖Involving skilled and talented people in business can help to ensure innovation and continuous development.
12 Strategic Intelligence And Analytics Reference list Brisbane.qld.gov.au. (2019). Smart, Connected Brisbane. Retrieved on 5thOctober 2019, from:https://www.brisbane.qld.gov.au/about-council/governance-and-strategy/ vision-and-strategy/smart-connected-brisbane Chen, T., Hui, E. C. M., Lang, W., & Tao, L. (2016). People, recreational facility and physical activity: New-type urbanization planning for the healthy communities in China.Habitat International,58, 12-22. Retrieved from: https://www.sciencedirect.com/science/article/pii/S0197397516305495 Cio.com.au. (2018). 5 Australian cities battle for ‘smart city’ glory. Retrieved on 5thOctober 2019, from:https://www.cio.com.au/article/646152/5-australian-cities-battle-smart- city-glory/ Fabbri, D., & Klapper, L. F. (2016). Bargaining power and trade credit.Journal of corporate finance,41, 66-80. Retrieved from:http://openaccess.city.ac.uk/17179/1/Fabbri %26Klapper_JCF00129.pdf Gibson, A. L., Wagner, D., & Heyward, V. (2018).Advanced Fitness Assessment and Exercise Prescription, 8E. Human kinetics. Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production,98, 66-83.Retrieved from: https://www.sciencedirect.com/science/article/pii/S095965261300437X News.itu.int. (2017). Top 5 trends for Smart Cities in 2018. Retrieved on 5thOctober 2019, from:https://news.itu.int/top-five-trends-iot-smart-cities/
13 Strategic Intelligence And Analytics Oravițan, M. (2018). Current threats on gene doping-a systematic review.Timisoara Physical Education and Rehabilitation Journal,11(21), 28-35. Retrieved from: https://content.sciendo.com/downloadpdf/journals/tperj/11/21/article-p28.pdf Pewinternet.org (2018),Artificial Intelligence and the Future of Humans,Retrieved on 6th October 2019 from:https://www.pewinternet.org/2018/12/10/artificial-intelligence- and-the-future-of-humans/ Rehabtrainer.com.au. (2019). STRENGTHS AND WEAKNESSES OF THE AUSTRALIAN PERSONAL TRAINER INDUSTRY. Retrieved on 5thOctober 2019, from: http://www.rehabtrainer.com.au/library/files/rt-fitness-industry-swot.pdf Russell, S. J., & Norvig, P. (2016).Artificial intelligence: a modern approach. Malaysia; Pearson Education Limited,. Smith, C. (2019). An employee’s best friend? How AI can boost employee engagement and performance.Strategic HR Review,18(1), 17-20. Retrieved from: https://www.emeraldinsight.com/doi/full/10.1108/SHR-11-2018-0092 Theconversation.com (2017),From flying warehouses to robot toilets – five technologies that could shape the futureRetrieved on 6thOctober 2019 from https://theconversation.com/from-flying-warehouses-to-robot-toilets-five- technologies-that-could-shape-the-future-81519