Strategic knowledge management

Running head: MANAGEMENT
Strategic knowledge management
Name of the student:
Name of the university:
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MANAGEMENT
Table of contents
Introduction................................................................................................................................2
Analysis......................................................................................................................................3
Conclusion................................................................................................................................11
References................................................................................................................................12

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MANAGEMENT
Introduction
The essay is prepared to discuss about the development of strategic knowledge base in
the organisation for facilitating the overall performance of the organisation and at the same
time, acquire profit and competitive advantage in business. The statement “Before we
measure something we must ask whether we understand what it is we are trying to measure”
is based on whether we have sufficient knowledge and information about what we want to
measure or not and based on this, the development of an effective strategic knowledge base
should be developed (Dalkir 2013). This would not only help in the management of better
information and knowledge, but would also be beneficial for resolving the issues and
challenges of performance measurement along with facilitation of the intellectual capital
management and social networks effectively at Grenada Electricity Services Ltd.
The essay also demonstrates the various themes that are associated with the
management of knowledge and information and also highlights the importance of
communities of practice or interest, which are necessary for developing an effective strategic
knowledge base and also contribute to the better understanding of what needs to be measured
as well as achieved. By covering all these areas, the knowledge base would be developed and
even it should facilitate greater knowledge acquisition that would be required for measuring
what should be achieved at Grenada Electricity Services Ltd. Moreover, Hislop, Bosua and
Helms (2018) proposes that the various categories of intellectual capital should be developed
and the reasons an challenges would be measured and examined, thereby, provide insight
about how the performance management measures and key performance indicators would
establish effective strategic knowledge for a specific organisation.

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Analysis
According to Becerra-Fernandez and Sabherwal (2014), the effectiveness of
knowledge management program and also the efficiency of an organisational functioning has
been dependent upon the acquisition of knowledge regarding the aspect that we want to
measure. The concept of knowledge management is based on the collection of proper metrics
that have been considered as useful for measuring he right things associated with the program
of knowledge management. With the collection of right metrics, it would be much easier for
communicating the health and information about the Knowledge management program
within the organisation and also to the leadership of the organization, i.e., Grenada Electricity
Services Ltd. There are various aspects revolving around the concept of knowledge
management such as the communities of practice, lessons that have been learnt, continuity of
knowledge and search for information and knowledge. Also stated by Liebowitz (2019), there
are various aspects that are needed to be considered such as the understanding of diversity of
interests of those who have participated in the group and also developing a classification of
stakeholders seemed to be important for facilitating the understanding of measurement prior
to the management of knowledge and measurement of it.
When we want to measure something, based on the statement illustrated above, it
would be important for determining the search metrics used by Grenada Electricity Services
Ltd. This would be possible with the help of tuning and optimisation that should allow for
gathering search results and at the same time, report those information and knowledge from
the administrator of knowledge management system consistently. It could be effective as the
KMS administration should be able to analyse different types of keywords and determine
where the search queries come from. It could further be supported by using advanced search
filters and analysis of keywords. The feedback mechanism, as stated by Holsapple (2013),
demonstrated whether the employees of an organisation have used the knowledge or not.