STRATEGIC MANAGEMENT AND INFORMATION SYSTEMS

Running head: Strategic Management and Information Systems 1
STRATEGIC MANAGEMENT AND INFORMATION SYSTEMS
Student Name
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Strategic Management and Information Systems 2
Table of Contents
Introduction................................................................................................................ 3
1. Overview of Commonwealth Bank of Australia....................................................3
1. Define business processes................................................................................... 4
2. Develop business requirements...........................................................................5
3. Determine the systems requirements..................................................................6
4. Software and vendor selection............................................................................. 6
5. Determine at least three (3) ways which companies or organizations utilize such
technologies to improve business efficiency..............................................................7
5.1 Customer service.............................................................................................. 7
5.2 Integrated information management................................................................8
5.3 Streamline efficient processes..........................................................................9
5.4 Reporting and scalability................................................................................... 9
5.5 Cost saving and flexibility of the banking processes.......................................10
6. Evaluate the level of efficiency of the technology implementation....................10
7. Examine potential security risks, data breaches................................................11
8. Provide guidelines on how these risks could be mitigated.................................12
Recommended ERP Pega BPM..................................................................................13
Conclusion................................................................................................................ 14
References............................................................................................................... 15

Strategic Management and Information Systems 3
Introduction
Enterprise resource planning (ERP) is important software that currently assists businesses
to organize, manage and planed its operational processes. Many businesses currently have
adopted and implemented the software that automates various customers support processes. One
of the areas where ERP has been implemented is banking industry where the software is used to
manage the operational process, customer relationship management, monitoring and
management of risk and compliance, resources management and financial service management.
One of the banks that have highly adopted the software into its business operation is
Commonwealth Bank of Australia. Commonwealth Bank of Australia needs to adopt the ERP
software commonly referred as Pega BPM. Pega BPM is used within the business to manage
business processes such as new business acquisition and onboarding, intelligent automation,
customer relationship management, and, risk, fraud, and compliance. In addition, the software
has enables the bank to achieve some business benefits and efficiency in operation. Studies show
that there are some potential risks associated with the implementation of ERP software in the
banking. The following paper explores the strategic management and information system with a
focus on ERP implementation on business such as Commonwealth Bank of Australia.
1.Overview of Commonwealth Bank of Australia
Commonwealth Bank of Australia is a multinational banking organization that has spread
its operations to New Zealand, United States of America, United Kingdom and Asia. The bank
was formed in 1911 making the bank one of the oldest financial institution in the world. The
bank is based at the darling harbor, Sydney Australia (Bronwyn & Hock 2011). The company
has evolved to offer various services that include financial services, funds management,
institutional banking and insurance services, investment and booking services. The company also

Strategic Management and Information Systems 4
takes part in securities exchange within Australia stock exchange. Commonwealth Bank of
Australia is listed as the largest bank in the southern hemisphere and this is attributed to its
institutional and online banking services (Commonwealth Bank of Australia 2008). The bank has
more than 1100 branches and more than 4300 ATMs worldwide. The bank has various divisions
such as retail banking, institutional banking, wealth management, business and private banking,
international financial service management. The company needs to integrate its divisions,
operational processes, and services through adoption and implementation of the enterprise
resource planning (ERP) (Smith 2016).
1.Define business processes
ERP help in banking industry through integration of various processes that aim to provide
good services to customers. In the context of the ERP, there are various banking processes that
have been enabled through the use of ERP (Sidorova, Torres & Al Beayeyz 2014, pp. 421–444).
Some of the examples of these processes as offered at the commonwealth bank of Australia
includes new business acquisition and onboarding, intelligent automation, customer relationship
management, and, risk, fraud, and compliance. Firstly, the Commonwealth Bank of Australia
within the scope of business process management can apply the software which is the ERP used
to roll out a promotion or enter the new business market. The software also enables the bank to
evaluate and optimize financial campaigns for more effective or efficient non-boarding processes
(Shaul & Tauber 2012, pp 360–384). Secondly, the bank uses ERP to integrate or organizes
intelligence automation process that performs quick banking automatic processes with ease and
limited cost. Thirdly, customer relationship management is another business process within the
bank where the bank can use ERP to deliver high-quality customer level services with high per