This report presents a strategic marketing plan for ASOS plc, an online clothing website. It includes PESTLE analysis, internal competencies analysis, SMART marketing objectives, marketing strategies, and key performance indicators.
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Running head: STRATEGIC MARKETING STRATEGIC MARKETING Name of the Student Name of the University Author Note
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STRATEGIC MARKETING Executive Summary The business environment is highly competitive in nature and with respect to this, it can be rightfully understood that, in case a firm wants to ensure success in the long run and maintain a competitive positioning in the market, the firm would be required to ensure that it is able to serve the right target market in the right manner. In this way it will be able to ensure that, the marketing activities of the firm are directed towards the right customer and that the different marketing activities of the firm do not go wasted. Hence, in relation to this, it can be rightfully mentioned that, the given report is aimed at presenting a strategic marketing plan for the chosen firm, ASOS plc which is an online clothing website providing the latest products to the customers at affordable prices. The report will follow a structured format with respect to which, the Introduction about the organization and the overall Strategic Plan on the whole has been provided which is then followed by the PESTLE analysis of the firm. The Internal competencies of the firm were recognized and followed by the overall SMART objectives formed for the firm to achieve a better positioning in the market. The objectives have been followed by the Marketing strategies of the firm and the tactical plan. Certain Key performance indicators have also been provided for the overall success of the firm in the long run.
STRATEGIC MARKETING Table of Contents Introduction......................................................................................................................................3 PESTLE Analysis............................................................................................................................4 Porter’sfive forces........................................................................................................................8 Internal competencies analysis......................................................................................................10 SMART Marketing objectives.......................................................................................................11 Strategic marketing plans and tactics............................................................................................14 Segmentation, Targeting and Positioning Analysis...................................................................16 Marketing Strategies..................................................................................................................17 4Ps..............................................................................................................................................18 Tactics........................................................................................................................................20 Monitoring ways and KPIs............................................................................................................23 Conclusion and Recommendations................................................................................................24 References......................................................................................................................................26
STRATEGIC MARKETING Introduction The business environment has become highly competitive in nature and with respect to this, it has become crucially important for all the firms involved in the competitive business environment to take considerable measures in order to improve their competitive positioning in themarketand toimprovetheiroverallofferingtothedifferentcustomers(Aakerand McLoughlin 2010). All the firms as present in the competitive environment aim to ensure that they are successfully able to engage in the Effective positioning (Ryan and Jones ,2009). The effective positioning is at the core of the successful marketing practice and it allows the different firms to manage their operations in the dynamic business environment. This is because it allows to connect well with the different consumers and distinguish the brands, products, services or the causes in the minds of the consumers(Barnat2014). However, just engaging in the effective positioning is not enough and it entirely depends on the firm to ensure that they are able to undertake efforts suitable for the operational design. In order to understand the overall effective positioning in more detail, the organization which has been chosen is the Asos.com. The Asos.com is a firm which is involved in the British online fashion as well as cosmetic retailing business. Found in the year 2000, the business is aimed at serving the young adults. The business was found in London. The firm has an offering of over 850 brands along with its own range products which comprises of accessories as well as the clothing. The firm ships to more than 200 countries and for this, it has opened fulfillment centers in the United Kingdom, the United States and the Europe (Asos.com2019). There are approximately 4386 employees of the firm as per 2018 and has adequate departments for the operations. The founders of the firm are Nick Robertson andQuentin Griffiths. The firm has various profiles in social media sites like YouTube, Pintrest, Instagram and Facebook.
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STRATEGIC MARKETING Hence, in line of this, the main aim of the report is to outline the strategic marketing plan for the chosen company, Asos.com and to outline the different initiatives which can be taken up by the organization in order to ensure that the firm is successfully able to achieve strategic success. The report will follow a systematized format whereby a brief introduction to the organization will be followed by a description of the company. The report will then analyze all the PESTLE factors which will help in understanding the external factors where the firms exists.In addition to this, the Porters Five forces will also be conducted which will assist in understand the overall industrial environment. The third part of the report will be based on the analysis of the internal competencies of the firm, which will help in designing the SMART objectives for the marketing plan. No plan is complete without a strategic promotional or tactic and with respect to this, it can be understood that, the latter half of the report will lay down the strategic tactics which the firm can adopt. This will be followed by the Key performance indicators which can be used to measure the overall efficiency of the firm and lastly, the conclusions and recommendations will be made. PESTLE Analysis The ecommerce industry has witnessed considerable growth in the past few years and has performed well irrespective of the various downturns which have taken place in the global economy (Beesley2013).The United States and the China can be stated to be one of the growing economies which existed and with respect to this, various e-commerce companies like Amazon, EBay, Alibaba and others have come up which have received immense growth and consideration. Additionally, in line of the growing trend, the companies like Coles, Walmart, Tesco and Aldi have also gone online. The main reason behind the growth of the firm can be
STRATEGIC MARKETING stated to be the technology growth prospects which have led to the overall prosperity of the industry on the whole. Political factors: The political factors can be redefined as the factors which relate to the governmental laws and the different policies which can impact the overall performance of the business. Although the threat of conducting the business presently, can be understood to be considerably low, however, it needs to be understood, that there still exists various hurdles which can have an impact on the overall performance of the business (Dockalikova and Klozikova 2014). The political and regulatory challenges as faced by the firm have been increasing and the growth of the ecommerce segment in the European Union has been challenged by the different political factors. The European Union generally targets the giants from the United States. The Brexit has also had a considerable impact on the overall operations of the business and additionally this has resulted in a low growth rate of the firm. Political chaos has resulted to the disruption of the operations both online as well as physically. Additionally, it needs to be mentioned that on a positive note, the Brexit has resulted in new regulations for the different ecommerce businesses as present in the UK. Economic factors: The economic factors can be rightfully defined as the factors which are very significant in terms of the calculation of the physical as well as economic factors the business factors relate directly to the business and have an impact on the overall revenues as well as profits of the business (Brassington and Pettitt2003). During the period of recession, the spending by the firm tends to be affected considerably. People tend to adopt the different cost cutting measures in
STRATEGIC MARKETING order to save their money and this has led to a downward slope for the spending trends in the country.However, with the growth of the ecommerce trends, the spending of the people has increased as they are largely attracted towards the spending money on buying goods online (Dockalikova and Klozikova 2014). The higher economic activity means faster growth and higher revenues for the e-commerce industry. The cheap prices as offered by the companies on the online store will have an impact on the overall success of the e-commerce retail industry. Social factors: The social factors tend to have a considerably strong impact on the overall performance of the e-commerce industry. The e-retail brands have been able to make use of the domain of e- commerce and this has gone a long way in assisting them to grow and hence, various small companies in the United Kingdom have flourished well. The changing consumer trends tend to have an impact on the overall business (Makos). The growth in the mobile technology has further affected the growth of the ecommerce industry and on a practical note, the increase in the use of the mobile phones and the internet has brought about a boost in the ecommerce industry as well. This is because, the mobiles are used very often by the different users and hence, the different customers tend to make use of this gadget in order to ensure that the operations are carried out easily. Technological: The technological factors are the most crucial factors in the domain of the e-commerce industry because, the overall business of an e-commerce is largely dependent on the technology which helps the software to set itself and along with this, also assists the business to reach out to the different customers. In order to ensure that a business is successfully able to increase its
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STRATEGIC MARKETING overall popularity, the different e-commerce businesses are generally able to race ahead of the different competitors as present. Different businesses like Amazon, EBay and Walmart invest heavily in technology in order to ensure faster growth (Dockalikova and Klozikova 2014). Moreover, the introduction of the Artificial intelligence has made the different activities better for the different customers as it has made the procedure of shopping comparatively easier. The technology has assisted in improving the overall scenario of the business and this has made the business steadier. In conclusion, it can be stated that, the technological factors have influenced the e-commerce business and brought it to great extents. Environmental: The environmental factors also possess an important space in the context of the e- commerceindustryandinlineofthis,itcanberightfullymentionedthat,thedirect environmentalimpactoftheparticulare-commerceindustrycanbeunderstoodtobe considerably low.The industry highly relies on sustainability and the industry also stands as a perfect example of the manner in which the business can make use of sustainable packaging in order to reduce the burden on the environment and utilize the medium of renewable energy so that there does not lie any stress on the overall ecology. The contribution of the e-commerce giant like Amazon on the ecology has been considerably high and the firm has invested in the renewable energy to gain freedom from the use of the nonrenewable resources. Legal: Legal compliance also forms a considerable part of the business. In lieu of this, it can be mentioned that any issue with the legal compliance may result in the loss of the firm as it may prove to be a costly affair for the different operations of the firm.Noncompliance may also result
STRATEGIC MARKETING in the financial losses of the overall operations of the firm and may be unethical in nature as well. There are various laws present, which the business would be required to abide by, these are the sustainability laws, the labor laws and others. Moreover, as the firm exports to the different countries, then it would be required to ensure that the laws of all the countries are abided by so that the company does not face any issue in the long run of the firm. The e-commerce brands are also required to abide by the different cyber laws which are related to the electronic business. Porter’sfive forces The porters five forces can be defines as a useful tool which can be made use of in order to determine the overall success of any business in the long run and to determine the power of the different forces which exist in the business environment. In line of this, the following forces could be identified which can be then used to ensure that, if any forces act in accordance, considerable strategies can be formed to overcome the same. The different forces as operating in the industry of the Asos ecommerce business can be stated to be as follows. Industry competitors In order to ensure that the business is able to attain success with respect to the overall operations of the firm, the firm first needs to identify the different competitors of the business. The different competitors of the business as present in the UK can be stated to be the large supermarkets such as Tesco, Asda, Walmart, Argos and others. In addition to this, there exists other companies who are retailers like the Amazon and other giants who have taken up a considerable share of the business and provides tough competition to the Asos (Business Balls 2016). Hence, it can be largely understood that in order to ensure success in the long run, the business needs to maintain its competitive advantage so that it is able to gain the market share over the competitors of the firm.
STRATEGIC MARKETING Threat of substitutes The first force which operates in the industry of e-commerce trade relates to that of the substitutes and competitive rivalry.Businesses like Walmart, amazon and Tesco often provide the substitute products of Asos which can increase the loss of sales and thereby increase the threat of substitute possessed by the business. In addition to this, as the investment of the business is quite less, it is able to stock the products which are substitute of the competitors, thereby making the business quite competitive in nature. Buyer power The second factor existing is the power of the buyer. The buyer possess a crucial position in the market and with respect to this, it becomes crucial for the buyers to ensure that they are successfully able to possess a high bargaining power which would assist them to have a greater positioning in the market . If the number of customers in the market will be low, then they will be able to engage in success in the long run. However, when the number of customers are quite high, which is the case of the ecommerce industry, then the bargaining power of the buyers can be stated to be competitively quite low. Supplier power The power of the suppliers can be stated to be the power as possessed by the different suppliers who tend to provide the goods to the sellers. The suppliers generally demand a higher price from the different retailers and in case the businesses are unable to provide them with a higher price when they tend to provide the goods accordingly. The size of the e-commerce business tends to have an advantage on the power of suppliers. The large suppliers like the Amazon, Morrison, Aldi and others enjoy larger power because of their large operational size of
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STRATEGIC MARKETING the business. Moreover, in a similar manner, the Asos.com will be having a greater advantage over the suppliers because, they have a large operational size and in addition to this, they will also be able to provide better goods to the different customers. Barriers to entry Although there does not exists any such legal barriers with respect to the entrance in the e-commerceindustry, it needsto be mentionedthat,the presence of the different large competitors in the industry, makes the barrier quite difficult. Asos has been established since the year 2000 and since then, it has been able to develop a considerable market share for itself, using which, the new entrants often face certain difficulties to expand their operations in the same industry. Competitive rivalry The bargaining power of the competitors can be considered to be a critical aspect, which any business would be required to careful of. The retail business is very competitive in nature and with respect to this, it can be considered to be very crucial to ensure that the cut throat competition is not present because it often tends to lead to price wars which may then lead to a loss on the side of the firm. Internal competencies analysis The internal competencies analysis will be done using the SWOT analysis which shall assist in understanding the overall strengths as possessed by the firm and will be then followed by the Opportunities as well as the Threats which the firm might face in the long run. StrengthsWeaknesses Good performance in the market Highly skilled workforce Themarketingofthefirmcanbe improved in the long run
STRATEGIC MARKETING Strong Brand Portfolio Good returns in the past few years Automation of the activities (IMA 1996). Thefinancialplanningofthefirm needs to be carried out effectively The firm lacks in technology Thefirmhasahigheremployee attrition rate OpportunitiesThreats Thefirmcanexpandintonewer marketswhichwillhelpitto perform considerably well The firm can take advantage of the trends in consumer behavior. Increased competition from different brands Changing needs of the customers Shortage of good employees Environmentalandtechnological pressures (Business Balls 2016). SMART Marketing objectives The marketing objectives which the firm aims to follow can be stated to be as follows: ï‚·To ensure that the firm is able to increase its revenue by 50% in the coming one year ï‚·To ensure that the firm is able to increase its net sales by 30% in the coming year. ï‚·To ensure that the market share of the firm increases by 20% in the coming 2 years ï‚·To ensure that the brand will be able to increase the customer satisfaction index by 5% in the coming years. ï‚·To improve the overall brand positioning of the firm.
STRATEGIC MARKETING ObjectivesS=SPECIFICM=MEASURABLEA=ATTAINABLER=RELEVANTT=TIMELY Toensure thatthe firm is able toincrease itsrevenue by50%in thecoming one year Toincrease its revenue by 50%Thetargetis realistic as the 50% target is feasible. The objective is relevanttothe current scenario. 1yeartime frame. Toensure thatthe firm is able toincrease its net sales by30%in thecoming year. Toincrease its net sales by 30%Thetargetis realistic as the 30% target is feasible. The objective is relevanttothe current scenario. 1yeartime frame. Toensure thatthe market share of the firm increases by20%in thecoming Toincrease itsmarket share By 20 %Thetargetis realistic as the 20% target is feasible. The objective is relevanttothe current scenario. 2 years time frame.
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STRATEGIC MARKETING Strategic marketing plans and tactics Figure 1: The AIDA Model (Source: Hard 2016). The AIDA Model is a useful model which can be used by Asos in order to reach out to the designated targeted audience. Through this procedure the firm will be able to ensure that it is successfully able to reach out to the different customers and attain their interest which will then be able to instill the desire in the different customers and then, the different tactics of the firm would be required to inspire the customers in order to ensure that, they are able to engage in the service. The AIDA model can be stated to be a useful model which can be largely used by Asos in order to plan strategically for its marketing and positioning activities which will ensure that
STRATEGIC MARKETING the firm will be successfully be able to reach out to the correct target audience (Brassington and Pettitt 2003). In line of this, it can be mentioned that, Asos would be required to undergo the four stages of the AIDA model which will help the firm toattain success in the long run. 1. Attract: The firm needs to make use of the creative advertisement medium which will help them to attract the audience of the right target audience. 2. Maintain interest:Attracting the target audience is not enough, instead the firm would also be required to ensure that it has successfully been able to maintain the interest of the different membersofthetargetaudiencebyensuringmaximumclicksonthewebsite,sustained advertisement activities and ensuring that, the members of the audience, remained engaged to the overall purpose of the firm (Chaffey et al. 2003). 3. Create desire: The third step of the model suggests that, the firm would be required to create a sense of desire in the minds of the different customers. In this sense, Asos would be required to ensure that the firm is successfully able to use the product advertisement in the right manner which will allow them to create a sense of desire in the minds of the different customers and increase their overall sales opportunities (Chernev 2014). 4. Take action:The last step of the AIDA model recommends to take an action as soon as the desire to purchase a particular product is given (Hollensen2003). The desire must be transformed into the purchase which will go a long way in ensuring that the firm is successfully able to sell its products in the target market of the firm. Segmentation, Targeting and Positioning Analysis The Segmentation, Targeting and Positioning Analysis can be considered to be a crucial part of the organization and with respect to this, it can be mentioned that, any firm which is
STRATEGIC MARKETING aiming to form a new marketing strategy would be required to undergo the Strategic process of defining the right audience (Ryan and Jones 2009). In the given section the Segmentation, Targeting and Positioning Analysis of the Asos.com will be done in order to identify the right target market for the firm for its marketing strategy. Segmentation: The segmentation base which the firm makes use of can be stated to be Behavioral and Demographic. With respect to the Behavioral segmentation, it can be stated that the firm aims to target those users who like to shop on the internet and prefer using the applications on their phones and other such mediums in order to reach out to the different customers (Tapp 2000). This makes them the tech savvy customers which helps Asos in identifying them easily. Additionally, the firm also targets the Demographic customers by targeting a young age group of college going students and other young professionals. Targeting: As Asos believes in targeting the tech savvy users and the younger audience, the firm uses digital marketing to target the different customers as present in this segment and believes in sending them updates with respect to the emails and messages in order to ensure that the firm is successfully able to reach out to the targeted audience (Coulter 2002). In addition to this, the firm is also aiming to target the potential shoppers who do not shop online as it will assist them in ensuring that these are able to become the customers of the firm and hence, it is targeting both the online users as well as the offline users (Joseph 2014). Positioning:
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STRATEGIC MARKETING The positioning also tends to form an essential aspect of the firm and with respect to this, it becomes increasingly important for the firm to ensure that, it is able to position and portray itself accordingly in the market which will help them to ensure a larger sales and better profits for the firm along with the identification of newer and better markets (Joseph 2014). The positioning strategy which Asos aims to follow can be stated to be as follows: ï‚·Customer delight: Through this positioning, the firm aims to ensure that it is able to offer the customers with low price, free shipping and replacement of the wrong shipments. ï‚·One step solution for the shopping: Through the website, the customers can resolve all their fashion requirements at one go and hence, Asos wants to portray itself as a website which not only provides moderately priced products but also the latest fashion trends. Marketing Strategies The different marketing strategies which can be largely adopted by the firm can be stated to be as follows: 1.Word of mouth strategy: Through this, the firm will be successfully able to engage in initial marketing for its different products in order to ensure that the customers come back for additional offerings (Kotler and Keller 2012). 2.The Asos website also makes considerable use of the technology related to the SEO which assists the firm ensuring that it is successfully able to make the website a popular one in the eyes of the different customers. 3.The interface of the website is comparatively very easy to use and very simple to use which makes the website increasingly popular in the eyes of the different customers. Moreover, the firm offers payment convenience to the different customers which assists them to choose the payment medium of their own choice (Kotlerand Keller2012).
STRATEGIC MARKETING 4.The website also makes recommendations based on the previous purchase of the different customers which then encourages the different customers to shop a little extra. 4Ps The four Marketing mix strategies as followed by the firm can be stated to be as follows: Product: The products which are offered by the Asos can be stated to be shoes, beauty accessories and other such personal good to the consumers directly. The purchase of the items can be done through an application or the website. Although the Asos offers original products as well, the brand stocks the offerings which belong to other brands as well (McDonald and Wilson 2011). The firm has also started a new brand line for the kids. The brand stores products of Nike, Adidas, Calvin Klein and other such apparels along with beauty products. Hence, through this the firm tries to meet the needs of the different people.
STRATEGIC MARKETING Figure 2: The ASOS Logo (Source: Asos.com 2019). Price: The pricing strategy which ASOS aims to follow can be rightfully defined as the affordable pricing strategy. Through this pricing strategy, the firm aims to target the different customers by offering them with products belonging to the different spectrum of prices. In this manner, the firm will be able to offer good quality products at comparatively lower prices (Llopis 2014). Moreover, the firm also has mid-season as well as end season sale which helps them to clear the stock in advance as well. Place: Asos has been originally established as an intent based shopping platform for the apparels as well as the footwear and in line of this, it can be mentioned that, along with the website, the firm has also established an application for the Android as well as iOS platforms. The products are delivered to the different customers at their registered address (Maklan and Wilson 2006). The firm has various warehouses as located in the United Kingdom which helps them to deliver the goods to the different customers as present. Promotion: The promotional techniquewhich the firm makes use of can be stated to be the use of digital media and advertising on the website and the mobile application (Beesley 2013). The firm often mails updates to the different customers at their registered email ids along with the
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STRATEGIC MARKETING booklets and other such posts which help the firm in networking with the different clients (McDonald and Wilson 2011). The firm is also very active on social media platforms like Facebook and Twitter and use it as a medium to communicate effectively with the different customers and provide them with a constant update about the offerings of the firm. Tactics S r . n o Prom otiona l Tactic s used Activiti es involve d Perso n respo nsible Costs involvedTi me in vol ve 1Social media market ing The firm will starta social media marketi ng campai gn which will helpit to attract the differen t audienc esas involve d in the domain of online shoppin g Mark eting mana ger Prom otion mana ger Gener al mana ger $50002 mo nth s
STRATEGIC MARKETING (Tapp2 000). 2Mobil e market ing The firm through this tactic will send updates tothe applicat ion users andin addition tothis, they shall also send them text messag es which will help them to reach outto the right target audienc e (Bradle y 1995). Mark eting mana ger Prom otion mana ger Gener al mana ger $2000 (Thedrum.com 2017) 3 mo nth s 3Televi sion adverti sing The medium will appeal tothe new users who are not Mark eting mana ger Prom otion mana ger $8000 (Airoutdoor.co. uk 2019). 5 mo nth s
STRATEGIC MARKETING aware ofthe website and will bea continu ation of the social media campai gning (Ryan, and Jones 2009). Gener al mana ger 4Emails and news letters Throug hthis medium ,the firm willbe sending emails aswell as newslett ersto the targeted audienc e regardin gthe product offering . Mark eting mana ger Prom otion mana ger Gener al mana ger $10003 mo nth s 5Promo tional campa igns using influen cers The firm will also make useof the influenc ersand Mark eting mana ger Prom otion mana ger $7000 (Newsukadvert ising.co.uk 2019). 3 mo nth s
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STRATEGIC MARKETING through this medium ,the organiz ation will make useof the Instagra masa platfor mto promote its goods using the differen t influenc ersas present (Bradle y2005). Gener al mana ger Pleasenote:Thetimeframeshavebeentakenasassumptionsbasedonthedifferent advertisement campaigns. Monitoring ways and KPIs Having defined the different Marketing strategies and the Promotional tactics which the firm aims to make use of in order to get closer to the different customers as present and to effectively improve upon the overall positioning of the organization, the given section will outline the Key performance measures which can be used by Asos in order to ensure that it is able to carry out its operations considerably well and that it is successfully able to identify any loopholes which exist in the system and is able to rectify in the right manner in order to ensure
STRATEGIC MARKETING that the firm is on the right track (McDonald and Wilson 2011). The key performance indicators which can be used as the tools to monitor the overall progress of the firm can be stated to be as follows: Net sales: The net sales can be understood to be the right measure which can be used by an organization to understand the net returns on their investment (Barnat 2014). Through this medium, the firm will be successfully able to understand what they are gaining out of the investment which is being made by them and what procedures need to be adopted to ensure that, the overall promotional tactic is going well (Chaffey et al. 2013). Website traffic:The website traffic can be described as the footfall in the shopping website of the firm. If the promotional activities have been performing well, then it can be assumed that the firm will be performing considerably well, otherwise the firm would be required to work upon the overall operations with respect to the same. Customer attrition rate:The customer attrition rate can be described as the percentage of customers who leave the associated with the firm on a regular basis (Kim and Mauborgne 2016). This means that this KPI aims to measure the different customers who have remained associated with the firm for a long time and hence, tend to be loyal to the different customers. Social media awareness rates: The social media awareness rates on the social media platforms also serve as a good key performance indicator which helps to understand the engagement level of the different customers with respect to the ads and related campaigning of the social media advertisement (Johnson and Scholes 2002). Return on investment for an ad spend: The calculation of the return on investment per ad spent is also a systematicway of understanding the overall shortcomings of the organization. For every
STRATEGIC MARKETING penny spent on the advertising of the firm, the organization would be required to calculate their sales and hence, this serves as a useful measure to understand the overall returns of the firm (Llopis 2014) . Conclusion and Recommendations Therefore, from the given strategic marketing report, it can berightfully stated that the marketing plan forms an integral part of the organization and in order to ensure success in the long run, the firm would be requiredto ensure that, it is being able to present a systematic marketing plan which not only comprises of strategies to attract new customers but also comprises of strategies which will help the firm to retent the old customers as well. The report was based on the Marketing plan of the Asos Company which was written with an aim to assist the firm and provide them with adequate guidelines, which can be rightfully made use of them in order to improve their brand positioning in the market and to help them to make adequate sales. The report follows a systematic format which begins with a brief introduction on the company which is then followed by the PESTLEanalysis along with the fiveporter’s factors. The internal competency section throws light on the overall performance of the firm by making use of the SWOT analysis as a tool. The next sections lay down the SMART objectives of the firm which is then followed by the analysis of the different marketing strategies which can be largely adopted by the organization and a set of monitoring measures have also been provided. It can be understood from this, that it is recommended to the firm that if it wants to ensure success, it would be required to monitor the plan regularly which will help the firm in achieving long term success.
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