Strategic Operational Management

Running head: STRATEGIC OPERATIONAL MANAGEMENT
Strategic Operational Management
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1STRATEGIC OPERATIONAL MANAGEMENT
Executive summary
The main purpose of this study is to understand the strategic management process with the help
of a range of case studies used in this report. The report firstly talks about ANZ, the bank
identified to have been facing issues related to its strategic management processes like ‘Strategy
Formulation’ and ‘Strategy Implementation’. It then discusses about Toyota and identifies some
challenges being faced by the company. These challenges are related to supply chain and human
resource management operations. At the later stage of this report, it describes an application of
Porter’s five forces on the company and identifies some areas of improvement for the company
to attain business sustainability. Similarly, Porters’ value chain model is being applied to IKEA.
It is being found that IKEA can be benefitted from applying the model on its stores’ operations.
However, the model has no scope for its online business. Finally, Samsung is found to have been
facing issues related to its operations management. These issues are related to the company’s
analysis and assessment, strategy formulation, strategy implementation and strategy evaluation.

2STRATEGIC OPERATIONAL MANAGEMENT
Table of Contents
Question 1:.......................................................................................................................................3
Part A: HSBC, UK.......................................................................................................................3
1.1 Key issues of ‘Strategy Formulation’ and ‘Strategy Implementation’..............................3
1.2 Impact of these issues on the strategic management practices of HSBC, UK..................4
Part B: Toyota, Japan...................................................................................................................5
1.1 Key issues of decision-making in regards to ‘Supply Chain Management’ and ‘Human
Resource Management & Job Design’....................................................................................5
1.2 Impact of these issues on the strategic management practices of Toyota, Japan..............6
Question 2:.......................................................................................................................................7
a) A critical analysis of Porter’s Competitive Five Forces model as an approach for strategic
management practice in the contemporary business environment..............................................7
b) Application of Porter’s Competitive Five Forces model in the contemporary operational
environment at P&G Ltd.............................................................................................................8
c) Application of Porters’ value chain model to contemporary business environment...............8
d) Application of Porter’s Value Chain model to IKEA as an approach they can use for
strategic management practice in their contemporary operational environment.........................9
Question 3:.......................................................................................................................................9
a) A critical evaluation of analysis and assessment phase Samsung in its contemporary
operating environment.................................................................................................................9
b) A critical evaluation of strategy formulation phase of Samsung in its contemporary
operating environment...............................................................................................................10
c) A critical evaluation of strategy implementation phase of Samsung in its contemporary
operating environment...............................................................................................................10
d) A critical evaluation of strategy evaluation phase Samsung in its contemporary operating
environment...............................................................................................................................10
References......................................................................................................................................12

3STRATEGIC OPERATIONAL MANAGEMENT
Question 1:
Part A: HSBC, UK
1.1 Key issues of ‘Strategy Formulation’ and ‘Strategy Implementation’
Strategy Formulation:
Strategy formulation can be broadly divided into four distinct stages. Each of the four
stages has its own issues. These are (David & David, 2016):
 During the Listening stage, it is challenging to get the right people and their help. Hence,
it becomes difficult to identify potential opportunities.
 Under the Aim stage, issues include rejecting opportunities in low-probability areas and
avoiding common mistakes being done in selecting moves.
 During the Move stage, the issues include identifying the situations one encounter and its
proper responses. This is also challenging to know the appropriate time of doing
innovation to create the momentum.
 During the Claim stage, employee empowerment is the main issue.
Strategy Implementation:
Strategy implementation can face a number of barriers such as those mentioned below (David &
David, 2016):
 Poor strategy making
 Lack of resources
 Ineffective training
 Ineffective communication
 Absence of effective monitoring of the implementation process