This document provides an in-depth analysis of strategic project management, focusing on Telstra Communication in Australia. It covers background information, organizational chart, problem areas, system vision document, work breakdown structure, estimated time and cost, project plan, and more.
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0STRATEGIC PROJECT MANAGEMENT Strategic Project Management Name of Student- Name of University- Author’s Note-
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3STRATEGIC PROJECT MANAGEMENT Section 1: Initial Investigation 1.1 Background Information Telstra Communication is the leading telecommunication company in Australia and offers the people of Australia a good range of services in communication sector. The Telstra Communication gives a tough competition to other telecommunication companies in Australia. In Australia, the organisation provides more than 17.7 million of mobile services, 4.9 million voice services along with 3.6 million services of fixed broadband. Telstra in Australia is recently undergoing a change program that will help to have a more focused customer service. Telstra is also implementing some technology as well as content solution that helps the company to have simple as well as easy using of their network. Telstra also operates on some retail stores which are commonly known as Telstra Stores in Australia. Some of the stores are directly run by the company and some of the organization are run under licensees. There are total of 360 Telstra stores in Australia and has announced to build 100 more retail stores in next three years. A new brand was launched be Telstra in the year 2011 with a new identity colour as well as new scheme (Gad, Adamtey and Gransberg 2017). As Telstra is a telecommunication industry, it needs to handle large amount of data for which the organization needs to implement cloud computing the company and as the company is working on the customer relationship management, new CRM model is also to be implemented in the organization.
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2STRATEGIC PROJECT MANAGEMENT 1.2 Organizational Chart Figure 1: Organizational Chart of Telstra Communication (Source: Created by Author)
3STRATEGIC PROJECT MANAGEMENT The organizational chart shown above is the position of directors, management and employees involved in the organization. The organization has a CEO and others works under the team lead of CEO. 1.3 Problem Area The problem that the organization face is handling the data that are involved in the organization. As Telstra Communication is network handling company, the organization deals with large amount of data that contains the details of the customers and the details of connection they have. The organization needs to secure all the data in the organization for safely for which the organization needs a system solution. Another problem that Telstra Communication deals with is handling the customer relationship within the organization. For having a better relationship with the customer and to maintain them, the organization needs to implement CRM within the organization. With the implementation of CRM, the customer handling will be made better and increase the profit in the organization. 1.4 System Vision Document The systems that are to be implemented in the business process of Telstra will mainly include the following: ď‚·PoS system (Point of sale) ď‚·Management of customer relationship ď‚·Implement the Enterprise Resource Planning ď‚·Cloud setup by implementing Hadoop framework within the organization
4STRATEGIC PROJECT MANAGEMENT The benefits that these system will provide Telstra Communication is reducing the cost of the business, improving the system for the users, provides high flexibility for the system that allows the business to expand (Howarth and Greenwood 2015). The system that is to be implemented in Telstra for increasing the customer satisfaction will provide high quality of data environment, reduces the complexity of the processes of business and also provides Telstra to have a high competitive advantage (Ling and Li 2019). The system that is to be implemented in Telstra for managing its data will increasing the agility of the company, reduce the provision time, reduce the hardware inventory, increase the productivity of the company, helps to make the secure connection and saves cost for the IT infrastructure. 1.5 Work Breakdown Structure Figure 2: Work Breakdown Structure for SAP and SAAS Implementation in Telstra (Source: Created by Author) 1.6 Estimated Time and Cost The time and schedule for completing the scope of the project is listed below:
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5STRATEGIC PROJECT MANAGEMENT ď‚·The time that is taken for completing the SAP implementation and SaaS implementation in Telstra is almost 10 months that is 221 days according to the project schedule. ď‚·The total cost of the project that will be needed to complete the implementation $870,600.00 1.7 Project undertaken by Telstra The projects that are not taken in to account for this project are listed below: ď‚·Cyber Security ď‚·Data Analytics ď‚·Design Thinking ď‚·Health Technology
6STRATEGIC PROJECT MANAGEMENT 1.8 Risk Analysis Chart Figure 3: Risk Analysis Chart for SAP and SAAS Implementation in Telstra (Source: Created by Author) Section 2: Detailed Analysis 2.1 Project Proposal The project in this report states the project that Telstra wants to under taken in its recent business process. The project deals with establishing a good customer satisfaction within the company (Rumane 2016). The company also wants to have a secure data storing system as it deals with large amount of data. The new system that is proposed in this project will contain the SAP implementation along with the SaaS implementation in the company. The proposed new system will improve all the issues that the old system was not able to serve. Implementation of
7STRATEGIC PROJECT MANAGEMENT SAP will help the organization improve their business processes and increase their productivity of Telstra. The flexibility of the company will also increase because of the SAP implementation in the organization. With the SaaS implementation, the company will be able to increase the security of data storage for the company. With SaaS implementation, the access of data is made easier and is securely send from a particular location to some other location. 2.2 Assumptions For conducting the SAP implementation in Telstra, the assumptions that are to be made are ď‚·Scheduling: The project scheduling of the project was to be altered where the public holidays were not taken in to considerations (Gad, Adamtey and Gransberg 2015). ď‚·The budget of the project is to be modified according to the project specification that are needed in the assignment. ď‚·For conducting this Sap implementation, there is also a risk schedule, the communication strategy, the process of change management, the quality system, and the issues as well as the risks log needed for conducting the assignment. For conducting the SaaS implementation, the assumptions that are to be are: ď‚·The budget and the schedule are to be done according to the requirement of SaaS implementation (Rumane 2017). The structure of the organization is also assumed for conducting this project. 2.3 Projects being considered
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8STRATEGIC PROJECT MANAGEMENT The projects that are to be considered in this particular project are implementing SAP for data security as well as implementing SaaS for enhancing the customer satisfaction and implementing SAP solution that will help to store the data securely in the cloud of the system. The scope of the project are stated below: ď‚·The project is able to analyse the requirements of the project that are needed to implement SaaS and SAP in Telstra (Senaratne and Ruwanpura 2016). ď‚·This proposed system also designs the aspects of the new system. ď‚·This project also plans about how system is to be developed as well as managed. ď‚·Implementation of developing the new project in the system is also a scope of the project. ď‚·This project also ensures the function of new system that has no errors. ď‚·Deployment as well as maintenance is another part of the project that states training the users and maintaining it. 2.4 Project Plan The project is planned to be completed within 221 days from the starting of the project. 2.5 Variance Request In the project, there can be variance request for completing the project. Variance request might change the scope of the project (Rumane 2016). The changing in scope of the project might result in changing the budget of the project, the time of the project, the objectives of the project as well as the quality of the project. To handle the project scope and the objective of the project, the cost of the project and the quality of the project, project variance form is used in the company. The project variance form helps in determining any change in the system.
9STRATEGIC PROJECT MANAGEMENT 2.6 Schedule Task NameDurationStartFinish SAP and SAAS Implementation in Telstra221 daysTue 12/03/19Tue 14/01/20 Project Initiation14 daysTue 12/03/19Fri 29/03/19 Meeting with stakeholders of Telstra2 daysTue 12/03/19Wed 13/03/19 Gathering Requirements5 daysThu 14/03/19Wed 20/03/19 Analyzing the requirements5 daysThu 21/03/19Wed 27/03/19 Finalizing the Requirements2 daysThu 28/03/19Fri 29/03/19 Sign in with Telstra0 daysFri 29/03/19Fri 29/03/19 Designing Phase33 daysMon 1/04/19Wed 15/05/19 Evaluating the requirements3 daysMon 1/04/19Wed 3/04/19 Designing the software15 daysThu 4/04/19Wed 24/04/19 Designing the Architecture15 daysThu 25/04/19Wed 15/05/19 Finalizing the Architecture0 daysWed 15/05/19Wed 15/05/19 Planning Phase29 daysThu 16/05/19Tue 25/06/19 Planning the scope10 daysThu 16/05/19Wed 29/05/19 Planning the resource5 daysThu 30/05/19Wed 5/06/19 Estimating the Budget5 daysThu 6/06/19Wed 12/06/19 Assuring the Quality5 daysThu 13/06/19Wed 19/06/19 Develop a project Team2 daysThu 20/06/19Fri 21/06/19 Planning the Testing strategy2 daysMon 24/06/19Tue 25/06/19 Implementation phase116 daysWed 26/06/19Wed 4/12/19
10STRATEGIC PROJECT MANAGEMENT SAP Implementation55 daysWed 26/06/19Tue 10/09/19 Deploying the SAP10 daysWed 26/06/19Tue 9/07/19 Documenting the deployment10 daysWed 10/07/19Tue 23/07/19 Development of the System20 daysWed 24/07/19Tue 20/08/19 Integration of System15 daysWed 21/08/19Tue 10/09/19 Report Status0 daysTue 10/09/19Tue 10/09/19 SaaS Implementation61 daysWed 11/09/19Wed 4/12/19 Cloud Setup Internally15 daysWed 11/09/19Tue 1/10/19 Reporting the status5 daysWed 2/10/19Tue 8/10/19 Implementing SaaS25 daysWed 9/10/19Tue 12/11/19 Enterprise Application15 daysWed 13/11/19Tue 3/12/19 System Integration1 dayWed 4/12/19Wed 4/12/19 Testing Phase19 daysThu 5/12/19Tue 31/12/19 Determining Test Scenarios2 daysThu 5/12/19Fri 6/12/19 Detailing Test Schedule4 daysMon 9/12/19Thu 12/12/19 System Testing5 daysFri 13/12/19Thu 19/12/19 Testing for User Acceptance4 daysFri 20/12/19Wed 25/12/19 Integration Testing4 daysThu 26/12/19Tue 31/12/19 Summary Report0 daysTue 31/12/19Tue 31/12/19 Maintenance and Closing Phase10 daysWed 1/01/20Tue 14/01/20 Training Sessions5 daysWed 1/01/20Tue 7/01/20
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11STRATEGIC PROJECT MANAGEMENT Maintenance schedule2 daysWed 8/01/20Thu 9/01/20 Evaluate the final documentation3 daysFri 10/01/20Tue 14/01/20 Project Sign Off0 daysTue 14/01/20Tue 14/01/20 2.7 Budget Task NameCost SAP and SAAS Implementation in Telstra$870,600.00 Project Initiation$29,120.00 Meeting with stakeholders of Telstra$4,160.00 Gathering Requirements$10,400.00 Analyzing the requirements$10,400.00 Finalizing the Requirements$4,160.00 Sign in with Telstra$0.00 Designing Phase$90,840.00 Evaluating the requirements$7,440.00 Designing the software$37,200.00 Designing the Architecture$46,200.00 Finalizing the Architecture$0.00 Planning Phase$89,320.00 Planning the scope$30,800.00
12STRATEGIC PROJECT MANAGEMENT Planning the resource$15,400.00 Estimating the Budget$15,400.00 Assuring the Quality$15,400.00 Develop a project Team$6,160.00 Planning the Testing strategy$6,160.00 Implementation phase$557,280.00 SAP Implementation$369,400.00 Deploying the SAP$230,800.00 Documenting the deployment$30,800.00 Development of the System$61,600.00 Integration of System$46,200.00 Report Status$0.00 SaaS Implementation$187,880.00 Cloud Setup Internally$46,200.00 Reporting the status$15,400.00 Implementing SaaS$77,000.00 Enterprise Application$46,200.00 System Integration$3,080.00 Testing Phase$84,360.00 Determining Test Scenarios$46,960.00 Detailing Test Schedule$8,800.00 System Testing$11,000.00
13STRATEGIC PROJECT MANAGEMENT Testing for User Acceptance$8,800.00 Integration Testing$8,800.00 Summary Report$0.00 Maintenance and Closing Phase$19,680.00 Training Sessions$9,200.00 Maintenance schedule$6,160.00 Evaluate the final documentation$4,320.00 Project Sign Off$0.00 Table 2:Budget Schedule for SaaS and SAP Implementation 2.8 Issues The issues that are faced while handling the project is increasing the budget of the project, increasing the time of the project. There might also be risk of unavailability of raw materials and risk about quality of the project (Wang 2017). There are many mitigation process of risks issues that are faced by an organization. They first needs to identify the issues that are included in the process and then find mitigation technique for the project. The issues regarding staffs, supplier problems, and of lack of any resources that are in their company. 2.9 Issues and Risk Log When there is risk in a project, all the risks should be recorded in a risk log so that the stakeholders of the project can get an idea about the risk in the system at any time they want to (Basu 2017). The risk log helps the organization to evaluate the risks and report the risks within the project. The risks also helps to have a proper communication within the project.
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15STRATEGIC PROJECT MANAGEMENT The above report state the details of the project that implements SaaS and SAP in the business process of Telstra. Telstra has set a new goal of satisfying their customer as well as increasing their security of data storage within the system. The report details the project plan that schedules the working process of implementing SaaS and SAP in Telstra. All the risks that are associated with the project are also discussed along with the project scope and budget include din Telstra.
16STRATEGIC PROJECT MANAGEMENT References Basu, R., 2017.Managing Quality in Projects. Routledge. Gad,G.M.,Adamtey,S.A.andGransberg,D.D.,2015.TrendsinQualityManagement Approaches to Design–Build Transportation Projects.Transportation Research Record,2504(1), Hosseini, S.A., Akbarpour, A., Ahmadi, H. and Aminnejad, B., 2017. Balance of cost, time, and qualityrelatedtoconstructionprojectsregardingthereinforcedconcreteofunderground structures using a meta-heuristic algorithm.Archives of Civil Engineering,63(4), pp.103-121. Howarth, T. and Greenwood, D., 2017.Construction quality management: Principles and practice. Routledge. Hussain, S., Fangwei, Z., Siddiqi, A., Ali, Z. and Shabbir, M., 2018. Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects.Sustainability,10(5), p.1415. Ling, F.Y.Y. and Li, Q., 2019, February. Managing the Development & Construction of Public Hospital Projects. InIOP Conference Series: Materials Science and Engineering(Vol. 471, No. 2, p. 022001). IOP Publishing. Rumane,A.R.,2016.OverviewofConstructionProjects.InHandbookofConstruction Management(pp. 47-58). CRC Press. Rumane, A.R., 2017.Quality management in construction projects. CRC Press. Senaratne,S.and Ruwanpura,M., 2016.Communicationinconstruction:amanagement perspectivethroughcasestudiesinSriLanka.ArchitecturalEngineeringandDesign Management,12(1), pp.3-18.
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17STRATEGIC PROJECT MANAGEMENT Wang, A., 2017. Analysis on the Usage of Renewable Resource in the Contemporary Municipal Construction Projects.DEStech Transactions on Social Science, Education and Human Science, (icsste).