Strategies and Skills for Engaging Hostile Individuals

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Added on  2023/01/13

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AI Summary
This presentation focuses on providing learners with the skills and knowledge to effectively engage and handle individuals who are hostile, angry, or in an out-of-control state. It is particularly relevant for nurses and nursing students who work with traumatized patients. The presentation covers the causes of hostile behavior, recommended skills for effective interaction, and the importance of maintaining safety. It emphasizes the need for patience, understanding, and practical support when dealing with such individuals. The goal is to turn hostility into cooperation and provide better patient care.

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Strategies and skills to
effectively engage a person
who is hostile, angry or
‘out-of-control’ state.
Name:
Institution:

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Target Audience
The presentation targets learners with the desire to
develop skills and relevant knowledge in dealing with
traumatized patients
These can be;
Nurses advancing their skills
College nursing students
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Plan for using the Presentation
The presentation will point out;
The target audience
Choice of the topic
Its relevancy to the audience
Introduction and background of the topic
Causes
Detailed analysis of the recommended skills for handling
the stations
Conclusion
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Choice of the Topic
The profession is too
demanding
Pressure of the working
environment can cause the
nurse to easily mishandle a
patient (Lappen &
Stasiewicz, 2016)
The skills and knowledge
is essential for better
patient care

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Relevance to the Audience
The clinical setting is coupled with challenges from
patients who are traumatized and complex to handle
The environment is coupled with acute stress reactions
from patients
It calls for qualified professionals with the right skills to
handle such patients
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Introduction of the Topic
In our life, we encounter hostile of confrontations people
at home or workplace
They often come across as demanding, abusive,
domineering and out of control
Having effective skills of engagement can turn the
hostility to cooperation
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Causes of the State
Reasons for hostile behavior are often complex and differ
from one person to another (Lappen & Stasiewicz, 2016)
These may include;
pathological anger
Brain trauma
Substance abuse
Post-traumatic disorders
hyper-aggression, pathological bullying
life crisis like accidents, fire, etc

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Recommended Skills for Effective Interaction
Fact Check
Presenting facts in a
discussion can stop
anger in its tracks
Benefit:
It shifts the perception
of the client from being
reactive to reflective
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Cont..
Keep your options open
Dealing with hostile patients is difficult and one may feel
stuck at some point (Lappen & Stasiewicz, 2016)
Solution
Think outside the box and have room for consultations
from colleagues and other seniors
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Cont.…
Keep Calm and avoid escalation
Hostile people often protect their aggression and keep you
off balance (Connors, 2011).
the secret is keeping cool to maintain better judgment
Breath deeply to regain composure before figuring out a
good response

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Cont.…Spend quality time
with them
Giving the patient
company shows care and
concern
Care:
Do not take it personally
in case they need
sometimes alone
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Cont..
Keep Safe
Safety is the most vital priority in dealing with hostile
people
In case you feel uncomfortable or in danger, you need to;
seek help and support or leave
Contact law enforcement
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Cont..
Be proactive instead of reactive
For patients under the influence of drugs, do not take
anything personal
Strategy: be empathetic and put yourself in the patients’
shoe
Words like “It must not be easy…” make the patient feel
cared for and their opinion understood (Vapenstad,
2017 )

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Cont..
Offer practical support with understanding and
patience
Healing for such patients need time
A professional needs to be patient with the pace of
recovery (Connors, 2011)
Support helps them get back to the normal routine
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Conclusion
Engaging such individuals can be painful, scary, and re-
traumatizing
It hence calls for assistance for professional counselors
One need to chose a counselor they are comfortable with
and can be trusted
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References
Connors, M. E. (2011). Need and Responsiveness in the
Treatment of a Severely Traumatized Patient: A Relational
Perspective. American Journal of Psychotherapy, 51(1), 86–101.
Lappen, A., & Stasiewicz, P. R. (2016). Trauma-focused
exposure therapy for chronic posttraumatic stress disorder in
alcohol and drug dependent patients: A randomized controlled
trial. Psychology of Addictive Behaviors, 30(7), 778–790.
Vapenstad, E. V. (2017). Attack and defence: From “attacks on
linking” to “positive capability” in a child
psychoanalysis. Psychoanalytic Psychology, 34(3), 290–299.
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