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Structure of Management and Operations
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Added on 2020-10-23
Structure of Management and Operations
Added on 2020-10-23
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Management and operations
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1P1 Comparison the different roles and characteristics of a leader and a manager.................1P2 Roles of leadership and functions of manager in different situations...............................5P3 different theories and models of approach, through situational , contingency and systemleadership................................................................................................................................7P4 The key operational approaches to operation management and roles of leaders andmanagers.................................................................................................................................8P5 Importance and value of operation management in achieving business objectives..........9P6 Factors within business environment that impact upon operational management anddecision-making by leaders and managers...........................................................................12CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONManagement is the process of controlling people and things. It is the way of handlingsituation and employees within the company. Operation is a highly organized activity thatinvolves many people who perform different business functions. Operation management is anarea of management concerned with planning, organizing and controlling. Tesco is a Britishmultinational groceries and general merchandise retailer public limited company. This companywas founded in 1919 by Jack Cohen. This Study lays emphasis on proper management structurethat help to address every department work. The difference between the role of manager andleaders and their approaches which help them in handling different situation in organization (AlZahrani, Elsayed and Al Shahrani, 2016). This Report also shows the strengths and weaknessesof different approaches of leadership and management. This also present discussion on differentkey operation function and how manager and leader plays roles in these operations. P1 Comparison the different roles and characteristics of a leader and a managerIntroduction of the companyTesco isa British multinational groceries and general merchandise retailer public limitedcompany. Company was founded in 1919 by Jack Cohen as a group of market stalls. It is thethird largest retailer in the world. It has outlets in seven countries across Asia and Europe. Thiscompany is the market leaders of groceries in the UK. It has diversified into some areas such asthe retailing of books, clothing, furniture, toys, petrol, software etc. Presently, 476,000employees work with the company (Bromiley and Rau, 2016). The yearly revenue 55.9 millionin 2017.Define leader and managerManagement - The main concept of management is to manage the people and their work. Simplyit can say that management manage the activities of the employees.Leadership - Leadership refers to inspiring the employees for getting the effective workfrom them.Management structure of companyTesco follows hierarchical organisational structure. In this structure, it divides positionand obligation into many parts to ensure that work will be done efficiently and smoothly.Organisation focuses on the different departments in the business. The reason of using1
hierarchical structure is that the organisation is large and has multiple layers within firm. Themain aim of using this structure is to provide the best services to the customers in the business. Ithelps Tesco to fulfil their purpose by satisfying the customers' needs (Filippini and Forza, 2016).Definition ofLeader- A leader is a person who influence a group of people towards theachievement of goals (Reeves and Lowenhaupt 2016). A person who leads a group of people andorganization for creating an inspiring vision of the future for employees. Leadership is a functionwhich is important at all levels of management. At the top level it is important for getting co-operation in formulation of plans and at the middle and lower level, it is important for executionof the plans.Definition ofManager-A person who is responsible for the management in theorganizations is called manager (Noe, Tews and Michel, 2017). It ensures that the availableresources are well organised and applied for the best result.There are some roles of leaders and managers which they play for the organisation thathelp them in achieving the goals: Setting a clear vision, motivating employees, guidingemployees, building morale, manage the people and the activities of employees, dealing withcustomer queries and complaints etc (Juahir and et.al., 2017).Comparison roles and characteristic of leaders and managerLeaderManagerThe main role of leaders is to create a visionfor the company. For turning this vision intoreality they do all the possible things andengage their people within organization.Leaders know the importance of collaborationand that is why they focus on high functioningteams which help in accomplish the task andgoals.On the other hand, manager create goals for thecompany and adopting ways for achieving thatgoals.Leaders know that failure is the path and stepof success. They try to take risk for gettingsuccess and always try to do new things afterfailing most of the times.In contrast, manager try to minimize risks andtry to find out the problems of failure andcontrol problems.Leaders focus on the stakeholders that includeManagers focus on the structure and processes2
customers, suppliers, shareholders etc. Theyknow that their success in depends upon thehard work and efficiency of stakeholders sothey try to fulfil their all the needs and buildhealthy relationship among themwhich help them in achieving goals (Ross,2017).Leaders know that their employees have abilityto have all the answers and see them as acompetition. They tell to employee the methodof doing task and what to do.Manager allocates the task and guide them thathow to complete this task.Roles of leadership and functions of manager 3
BasisManagementLeadershipAttitude towards goalsTake an interpersonal, passive outlook.Take a personal, active outlookrather than respond to ideas.Role Manager manages theemployees and make plansdetails (Mahadevan, 2015).Role of management is toprovide strategy, guidance anddirection for implementation.Leadersrole id to, leadingemployees towards achievingclear goals. The individualcreates a vision amongstemployees and implement thestrategies which managersmake and provide them.Relation with othersIt prefers working with people,but maintain minimal emotional involvement.It attracted to ideas, relates to others directly and em pathetically.ResponsibilitiesManagement is responsible forthe decision-making in Tesco.It works with their employeesto achieve common goal of thecompany. It also decides theuses of capital resourceswithin an organization.Leadership responsibilities ismore than managementresponsibilities. Theirresponsibilities are to maintainethics and integrity in theassociation and tries toachieve team goals with thehelp of employees.FocusManagement tries to bringstability in their employees. Itfocuses on things, plan,organization, control etc.Leadership tries to encouragetheir employee for fulfillingtheir all the needs anddemands. It focuses on people,influence them, motivate themand tries to build therelationship among them,OrientationTask orientedPeople orientedDriven byIt is driven by formal authorityand the management position.It is driven by passion,creativity and imagination.4
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