BSBWRT401: Write complex documents

Student Assessment Workbook
BSBWRT401
Write Complex Documents

Assessment Event 1 – Short Answer Questions
Instructions
The information contained in this section lists the questions that you will need to develop a written response
to. These questions are theoretical and provide evidence of your understanding of ergonomics, work
organisation strategies, energy and resource conservation techniques, and spreadsheet functions. Each
question includes a word count to give you an indication of the depth and the performance requirements to
achieve a satisfactory result for each answer.
Note you must answer these questions in your own words. Remember, you must get a satisfactory result
with each question to be deemed satisfactory for the whole of Assessment Event 1.
Questions- Question 1
Describe how formatting styles impact the formatting, readability and appearance of word processing
documents.
Write your response into the table:
Formatting Style Impact on formatting, readability and appearance of Word documents
Clipboard Clipboard provide help for copy and paste options. It helps to prepare notes
within short time period into Microsoft.
Font There are number of font size options that can be easily selected and modified.
These options will help to select appropriate fonts and sizes for different
languages. This option provides clarity and readability to users into Microsoft .
Paragraph Paragraphs let the users to easily segregate the contents according to users'
choice. It delivers great help in reading large descriptive contents into Microsoft
Styles Font styles can be easily changed according to the type of content and languages.
There are different options available to write in formal, casual or other styles.
This will help user to modify font size and help in reading content into
Microsoft
Table Tabular format deliver smart segmentation and presentation of large documents
with the help of single table. Tables are easy to format, edit and use and its
appearance can be improved by using proper colour combinations and font styles
into Microsoft
Illustrations Illustration will provide attractiveness ton the prepared contents and it will be
easy to understand for readers to analyse every presented scenario with the help
of pictures into Microsoft
Quick Parts It will easily highlight import sections of content that will help in effective
reading and saves time of user. Quick parts in document improvise its formatting
options, different styles can be used easily into Microsoft
Themes Themes will deliver a proper area of presentation to the document and the also
make the document presentable. It gives readers a brief idea about what is the
basis field of prepared content into Microsoft
Page Background From this option user can make the document highly creative and drives readers
attention towards the drawn contents. It makes a balance of colour contrasts
between page and font colour into Microsoft
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Page Setup This option deliver number of options to increase the appearance of a page. It
includes the options related to margins, columns, page numbers, headers and
footers etc. This will increase readability of content and give clarity to
presentation of documents into Microsoft
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Question 2
Explain rules and conventions for formal written English.
Write your response into the table:
Element Item Explanation of rules and conventions
Element 1:
Structure
Sectioning/Hierarchy Sectioning of document is the basic rule that
include headings and title to different part of
descriptions as per the level of mentioned
information into Microsoft
Paragraphs and sentences Paragraphing is segmenting or breaking contents
to highlight facts and changed information
within it into Microsoft
Dot-point Series This rule includes the usage of proper bullet
points to highlight important facts and figures in
written document. For business or formal
writing significant data can be presented and
readers focus can be driven on major findings of
the content into Microsoft
Element 2:
Language
Grammar This rule must be followed that inhibits proper
use of tenses, verb, conjunctions, prepositions,
speeches, voices must be followed to make the
content highly credible and understandable into
Microsoft
Spelling & Punctuation This primary rule must be focused while writing
any formal letter or document. Proper spellings
increase quality of content and reduces chances
of misinterpretation of messages by readers.
Punctuations help to present the expressions of
writer to reader into Microsoft
Tone This rule is to be followed in formal writing to
maintain level of professionalism. This rule
focuses on acceptance of content by readers
without getting offended into Microsoft
Jargons, abbreviations,
acronyms and familiarity
Jargon and abbreviations are the informal
elements that cannot be used for formal writing.
Usage of Jargon must be avoided to deliver
respect to readers and presenting etiquettes.
Abbreviations or short must be avoided, this
may mislead segment of information and
transform written document into an informal
presentation into Microsoft
Element 3:
Content
Conciseness and
Completeness
This rule implies consideration of writer towards
completion of written sentences. The sentences
or part of description must be of standard length.
This rule makes the description readable and
derive clarity of intentions into Microsoft
Clarity Clarity of information rule refers to specificity
of written content. It should have high level of
clarity and must not be deviated while
presenting a specific part of information.
Audience awareness This rule says that writer must know about his
audience. He should be aware that to whom he is
BSBWRT401.v3 Page 4

writing and accordingly design its contents into
Microsoft
Element 4:
Inclusive communication
Legal requirements Specifications of legislation related to writing
any details of included item must not be patent
to others. There must be an inclusion of open
source contents to reduce chances of presenting
illegal descriptions into Microsoft
Ethics There must be proper inclusion of ethics, the
delivered or prepared set of information must
not be misused. There must be a note or
references for any included patent articles or part
of information into Microsoft
Special names There is a specific rule to write names of
authority in any formal document. There must
be usage of proper prefix to address any
personnel and the rule must be followed for any
formal writing into Microsoft
Assessment Event 2 – Case Study
Dear student, please remember that, in Assessment Event 2, the simulation is to produce the Industry Report.
To achieve this, you will undertake a number of tasks associated with planning, drafting and producing a
complex business document using a word processing software and other type of software where required.
In Task 1.1, you will meet with the Marketing Manager where you will ask them questions to gather the
requirements needed to produce the Industry Report.
To achieve this, we provided you a template where you can take notes during your interaction with the
Marketing Manager. We called this template ‘Client Interview Form’ and attached to the following page for
you.
Please print this Client Interview Form before you conduct the meeting with the Marketing Manager.
Please note that you do not need to submit this Client Interview Form to your Assessor after the meeting,
rather, you will need to keep it in your own records to produce the Client Requirements Document in Tasks
1.2 and 1.3.
After the meeting with the Marketing Manager, you will use the notes in your Client Interview Form to
populate the Client Requirements Document.
Please refer to the diagram below which illustrates how you are required to use these templates.
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Also remember that your Assessor will need this Industry Report emailed electronically to provide you
feedback. Therefore, please produce this document separately.
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Client Requirements Document
Document title: (title of the document to be produced)
Document Management
Specialist: (name, title and contact details)
Client: (name, title and contact details)
Version: (version #) Date:
Document Requirements
Purpose of the document:
To define and set standards in relation to document production. The purpose is to collect data from the
clients and to review the ongoing assessment for the business into Microsoft
Description and format:
The format will be based on the rules set for formal written system. Proper inclusion of tables, spacing,
titles, charts, pictures, description to numerical data into Microsoft
Means of communication:
Written documents, E mails, Personal contact numbers into Microsoft
Audience:
Audience will be the task force or employees of the company into Microsoft
Language:
English language will be used because most of the clients are familiar and comfortable with the language.
There must be no inclusion of Jargons and abbreviations with proper usage of grammar involved into
Microsoft
Layout:
The layout of document will be understandable, consisting of sections for each of the data. It will be
divided in paragraphs depicting different issues pertaining within the cases. It will be confined with proper
dot point series to list out significant data. Layout of document will be included different sections for
client details and company profile into Microsoft
Referencing:
The referencing will be considered if it is related or fall under the category of company's shareholders.
There must be proper personal and contact details of considered person into Microsoft
Specific Requirements:
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Document Requirements
Draft for documents
Specifications
Description to project details
Gaps in data and information provided by the Client:
Section What is missing
Missing data information The presented data by client has not delivered sufficient information
regarding the companies and its stores.
He has not used standard formatting of displayed tables and graphs.
The designed table do not consist of proper headings.
Categories and logical sequences of data, information and knowledge:
Total number of stores of A&A company in Australia is 22, where the profit of similar company was at
peak from year 2010 to 2012. It started decreasing during initial phase of 2013 and started to loss of
market shares during year 2014 and 2015.
As per the overall coffee market growth describes that number of coffee products are being sold in the
country. Among these products, the mostly opt for in store and take away options. Along with it, the usage
of bottled coffee drinks has been increased while the usage of instant flavoured and coffee jars has been
reduced.
Tables to be included:
Table Which section What is represents
Caption for table
heading is missing
Table of coffee
market outlook
It represents changing preferences of customers
regarding different coffee products within a range of 5
years from 2010 to 2015
Charts to be included:
Charts Which section What is represents
No colour included in
charts
Proper description to
content is not given
Figure 1 Chart is representing lack of formal writing skills within
the
Other illustrations to be included:
Type of Illustration Which section What is represents
Axis
Clipboards
Descriptive
Graph or given
figure do not have
proper description to
mentioned data
The illustration is lacking in describing the major
findings and contest of it. There is no proper inclusion of
title of company. It represents poor formation and
inclusion of illustrations according to that of designed
formal writing criteria.
Overview of the Structure and Content:
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Document Requirements
The structure and layout will be definite, clear and specific. There will be an inclusion of define
systematic description to each illustration. The charts will be having proper standardised spacing and axis
to describe the basis of presented graphs. The structure of documents must be full of informative sections
to reduce the chances of misinterpretations. Plain English will be used and communication will be done
with the help of internal communication systems, emails and personal contact details of clients.
Page length:
3 to 4 pages
Word length:
1500 to 1600 words
Deadlines for the project:
Client
Requirements
Document
Draft Text Final Text Draft Document Final Document
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For Assessor Use Only
Task Outcome Sheets
The Outcome Sheet below is the assessment tasks for each of the assessment event that the student is
required to complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment
task and ‘NYS’ if the student does not meet these requirements. Also, you are required to write comments
on the quality of this evidence under the ‘Comments’ column. As for your final judgement on the student’s
overall performance, tick ‘Satisfactory’ if the student achieves a satisfactory outcome for all of the tasks or
‘Not-Yet-Satisfactory’.
1.Assessment Event 1
Assessment Event 1
Knowledge Questions S NY
S Comments
Question 1
Question 2
The student’s performance for Assessment Event 1 is  Satisfactory 
N
o
t
-
Y
e
t
-
S
a
t
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Assessment Event 1
Knowledge Questions S NY
S Comments
i
s
f
a
c
t
o
r
y
Assessor Signature: Date:
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2.Assessment Event 2
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BSBWRT401.v3 Page 13
Assessment Event 2
Case Study S NYS Comments
Task 1:
Plan documents
Sub Task
1.1
Sub Task
1.2
Sub Task
1.3
Task 2:
Draft text
Sub Task
2.1
Sub Task
2.2
Sub Task
2.3
Sub Task
2.4
Task 3:
Prepare final text
Sub Task
3.1
Sub Task
3.2
Sub Task
3.3
Task 4:
Finalise
Document
Sub Task
4.1
Sub Task
4.2
The student’s overall performance is  Satisfactory

N
o
t
-
Y
e
t
-
S
a
t
i

3.Assessment Outcome Sheet
Student ID Family Name First Name
Course Code Course Title
Unit Code BSBWRT401 Unit Title
Wri
te
Co
mpl
ex
Do
cu
me
nts
Assessment
Outcome
Assessor, please tick
and date the
student’s final
outcome of this
assessment:
Initial Submission Date Re-submission 1 Date Re-submission 2
C NYC ___/___/____ C NYC
Assessor’s Feedback
Assessor, please provide your comments on the student’s final outcome of this assessment:
BSBWRT401.v3 Page 14
Assessor Full
Name
Signatu
re
Date

BSBWRT401.v3 Page 15
Receipt
of
Student’
s
Assessm
ent
Assessor,
you must
provide the
completed
copy of this
receipt to
the student
as an
evidence of
submission
of their
assessment
to you.
Student ID Family Name First Name
Course Code Course Title
Unit Code BSBWRT40
1 Unit Title
Write
Compl
ex
Docum
ents
Due Date __/__/___ Date
Received __/__/___ Extension
Approved Y  N  Date
Approved __/__/___
Initial Submission  Re-submission 1  Re-submission 2  Assessor’s
Signature