Navaneeth Sonath's Career Plan

This document outlines Navaneeth Sonath's career goals and qualifications. It details his desire for a placement in Helpdesk/Enterprise Systems to utilize his Master of IT degree from Federation University. The document highlights his technical skills in Enterprise Systems, programming languages, operating systems, and databases. It also includes his work experience as a Console Operator at 7-Eleven and a Manager at Domino's Pizza, emphasizing his customer service, problem-solving, and time management abilities.

Student Cover Sheet
Student Name Navaneeth Sonath
Student Preferred
Name
Student Number 3000
Consultant Name Ally Veneris
Career Interest Testing/General IT Support
Suburb Glenroy
Days Available/
Commencement Month 3/November

Navaneeth Sonath
4/880 Pascoe Vale Road, Glenroy, VIC 3046
M: [phone]
E: [e-mail]
Career Objective
A recent Master of IT graduate from Federation University (major in Enterprise System), currently seeking a
placement in Helpdesk / Enterprise system, to get hands-on experience and use my technical knowledge.
Highly reliable, I am a hard-working professional with a strong willingness to learn and a passion to solve
technical problems and to offer IT solutions to customers. I am very innovative with problem solving skill that
I perform with dynamism.
Technical Knowledge
Enterprise System: Business Function, Business Process Design, Process Modelling.
Computer Systems: MS-OFFICE Programming
Language: C, C++JAVA Querying Language: SQL
Operating Systems: Windows, Unix
Education
Federation University, Melbourne FEB 2015 – NOV 2016
Master in Information Technology
Vignan Instution of Engineering and Technology, INDIA SEP 2009– MAY 2013
Bachelor in Engineering & Technology in Computer Science
University Project
FLYING RASCALS DATA SOLUTION
Federation University, Melbourne
Objective: To study, discuss, gather, update, search and conduct extensive research and real-time discussions
on the latest technologies in collecting and managing data. Using gathered research, propose or design a
solution and provide a flowchart for the business activities at the Flying Rascals Camp.
Tools: Oracle, JavaScript, Html
Duties: My role in this project was a researcher. My responsibilities included researching and collecting data
from various services, extracting the right elements from the analysed information, and using various journals,
articles, and websites to conduct research.
Outcome: Successfully developed the project. Found an online solution that could collect various
Result: Received Distinction mark.

Employment History
CONSOLE OPERATOR NOV 2015 – PRESENT
7ELEVEN, MELBOURNE
Monitor and control day-to day activities of the store and managing the effective running of the shop.
Meeting and exceeding company standards including sales targets, compliance visits and cleanliness of
the store.
Collect feedback from customers and identify the areas of improvement and implementing measures to
bring consistency in the work flow by collecting feedback from customer.
MANAGER JUL 2015 – MAR 2017
DOMINOS PIZZA, MELBOURNE
Responsible for all aspects of store during each shift, including sales, inventory control, cash register
control and customer relations.
Monitored staff work including service time, accuracy of pizza production and customer service skills.
Worked in compliance with Food Safety regulations.
Responsible for placing the food orders for the store, balancing labor costs, ensuring food cost was
accurate, and maintaining cleanliness of the store.
In charge of opening and closing the store. Counting the bank deposit at the end of the shift.
Personal Attributes
TECHNICAL EXPERTISE
 Have knowledge with experience is dealing with troubleshooting in technical environment.
 Have experience in providing Customer Support.
 Able to work in autonomy with capability to influence colleagues.
COMMUNICATION SKILLS
 Proficient communication skills developed while working in a team environment at Dominos
 Capable of communicating fluently in English with interpretative skills.
 Carefully listened to client’s advice and responded accordingly while working in the internship
TIME MANAGEMENT AND ORGANIZATIONAL SKILLS
 Experience in working within tight deadlines
 Ability to priortise work in order to deal with urgent tasks and finish work on time proven through
working under constant time pressure at Dominos.
PROBLEM SOLVING
 Identified root causes and broke problems down into key issues during university project to create the
user interface for the website
 Extremely innovative with dynamic capabilities with willingness to learn. Capable to cater to complex
customer problems.
 Have analytical skills that can help identify issues and then resolute them.
References
Available upon request.