Research on Online Retail Company- Amazon
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Added on 2020-05-16
Research on Online Retail Company- Amazon
Added on 2020-05-16
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BSBITU305 Conduct online transactionsStudent Details DateCourse and Unit name BSBITU305July 2017 – Version 1.3Page 1 of 7Conduct online transactionsThis work is copyright. No part may be reproduced by any process without prior written permission from Raw Pixel. Requests and enquiries should be addressed to info@rawpixel.com.au. Copyright © Raw Pixel 2017
BSBITU305 Conduct online transactionsAssessment 2 - Scenario Question 1 After doing some research, the suitable company that can supply the required items though an online purchase is Amazon. It is a global online retailer with offices in Australia so delivery should be cheaper and faster compared to international firms that may deliver from another country/ location. The company’s E-mail address is https://www.amazon.com.au/ref=nav_logoThe home page, for instance is easy to use with a search feature where one just searches for the required product and gets the item, with the price listed. Question 2Explain how the service provider meets confidentiality, security and privacy facilities through the use of secure gateways or other security mechanisms.Just by clicking the site, one can see the ‘Secure’ sign with a green padlock icon next to it, and that it uses thehttps protocol. The green padlock icon shows that any web traffic in and out of the website is encrypted; encryption is a process where data and plain text is converted into an encoded form from the readable form using an encryption algorithm. The data can be decoded only by another entity if they got the key, usually a public key for the website. As such, this is one way Amazon ensures user data remains safe, especially when makingonline purchases so third parties cannot intercept and steal that information. Further, the HTTPS protocol and secure sign show the website has an extended validation SSL certificate for added security. The extended validation SSL (secure socket layer) is the highest security standard that a website can have. Further the company has a policy of not sharing user information during any interactions as stated in their use policy Question 3BSBITU305July 2017 – Version 1.3Page 2 of 7Conduct online transactionsThis work is copyright. No part may be reproduced by any process without prior written permission from Raw Pixel. Requests and enquiries should be addressed to info@rawpixel.com.au. Copyright © Raw Pixel 2017
BSBITU305 Conduct online transactionsAmazon has a robust policy of ensuring sellers provide authentic products: to verify authenticity, I would send a query mail to Amazon customer service and request them to confirm the authenticity of the products offered by the sellers. Amazon would in turn ask the sellers to furnish them with copies of supplier details including invoices to reflect the volumes the seller sells on Amazon. Amazon would verify this information onour behalf and give an assurance on the authenticity of the products before having the product sales concluded and shipped. Question 4To ensure compliance with organizational requirements, the first step will be to read the company policy in the context of making purchases. After doing this, I will do extensive research and evaluate various suppliers and grade them in terms of product availability: do they have the exact specific products that the organization needs? After doing this, price comparisons and the terms of sales will be reviewed; who is offering the best terms (most competitive prices, return policies, offering discounts, and warranty and guarantee terms). Because the purchase is to be done online, another strategy is to look at the kind of products they offer; their brands, the accompanying images, and use these to make the purchasing decisionsQuestion 5Pick the required items and add them to your shopping basket (or through the functionality provided) and take a screen shot of the items required for purchase. Copy the screen shot into a word document and upload the file. Done (See Appendix I)Question 6If I had a problem completing the online transaction, the first step would be to use the search window on thewebsite to see if I could get help. The next step, if that did not work, would be to go to the contact us button and send an e-mail depending on the severity of the problem. A final and more direct solution will be to pick the phone and call the company, given that they have regional stores, including one near me. Through the phone call, I would be able to get the necessary responses and even be guided on what to do, such as havingto register before I can undertake transactions, such as confirming the order and making the necessary payments Question 7When one wants to make a purchase, they are first asked for their postal or residential address to know theirlocation. Because the company has a nationwide presence, one is directed to select the nearest retailer to them and then directed to their subpage to select the necessary products. After making a selection, they are added to the cart and one can review their purchases and make adjustments accordingly. When they make aBSBITU305July 2017 – Version 1.3Page 3 of 7Conduct online transactionsThis work is copyright. No part may be reproduced by any process without prior written permission from Raw Pixel. Requests and enquiries should be addressed to info@rawpixel.com.au. Copyright © Raw Pixel 2017
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