STUDENT NAME: STUDENT ID: TOPIC: EFFECTIVE BUSINESS

STUDENT NAME:
STUDENT ID:
TOPIC: EFFECTIVE BUSINESS COMMUNICATION
DATE: 8-05-2019

Effective business communication
Effective business communication is a shared process that involves two or more people in
sending the message. I have learnt the process of effective communication which ensures
significant contribution towards the success of the company. The importance of business
communication tends to focus on professionalism, ensuring information and concise information
with clear objectives (Zhang, 2012). I have learnt several key points of effective business
communication discussion which are as follows;
Maintain professionalism
Maintaining professionalism is the basic criteria that focuses important instructions to be
provided by the business in terms of representing employer benefits and essentially maintaining
the behavior in an organization. The tone of writing and speaking is influential in the business as
it tends to have a success criteria that is important in the business. Thereby, speaking in a way
that represents teamwork and positive interaction, avoid being confrontational, not focusing on
emotions and work on written business communication with proof and several other concepts
that I have learnt in maintaining professionalism in the business communication. Using proper
grammar while writing a letter or sending an email that makes sure that the exclamation points
are focused and not written in a childish manner (Troth, Jordan, Lawrence & Tse, 2012). For
example, when an employee sends an email to senior management it should reflect the
importance of sending message with clear professional goals.
Listening and speaking skills
Listening skill is an important criteria that works within a business communication process
(Winstead, Adams & Sillah, 2009). For example when working in an organization, it is important
to listen to a message that is communicated and then provide a feedback for the same.
Providing feedback
In business communication, feedback is the most important criteria to be focused for effective
results. For example, when receiving a message it is important in the workplace to provide a
feedback in terms of written or oral communication as desirable.

References
Troth, J., Jordan, P., Lawrence, S., & Tse, H. (2012). A multilevel model of emotional skills,
communication performance, and task performance in teams. Journal of Organizational
Behavior, 33(5), 700-722 https://onlinelibrary.wiley.com/doi/abs/10.1002/job.785
Winstead, A., Adams, B., & Sillah, M. (2009). Teaching the soft skills: A professional
development curriculum to enhance the employability skills of business graduates.
American Journal of Business Education, 2(5), 35-44. https://eric.ed.gov/?id=EJ1052649
Zhang, A. (2012). Peer assessment of soft skills and hard skills. Journal of Information
Technology Education, 11, 155-168. https://eric.ed.gov/?id=EJ979135