What I have learned from this course

This document provides an analysis of the learnings from a course on professional issues. It discusses legal, professional, employment and social, personal, and intrinsic factors related to a case study. The document also includes a detailed discussion and overall conclusion.

Student Name
Student No.
7101ICT
Trimester n, 201n
Professional Issues Assignment: Part 2

Professional Issues Assignment What I have learned from this course
<For the postgrad version of this course, your assignment should be 4,500 words
including the 1,500 word reflection on course(plus or minus 10%) – word count is
calculated as everything from the Introduction to the Conclusion – it doesn’t include
the Table of Contents, or References – delete this advice before submitting>
Due Date: time, dd/mm/yy
Lecturer: David Tuffley
Campus (NA, LG, GC):
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Professional Issues Assignment What I have learned from this course
Contents
1. Introduction 2
2. Analysis 3
2.1. Legal factors.........................................................................................3
2.2. Professional factors...............................................................................3
2.3. Employment and Social factors............................................................3
2.4. Personal factors.....................................................................................3
2.5. Intrinsic factors.....................................................................................4
2.6. Prioritisation..........................................................................................5
2.7. Decision................................................................................................5
3. Discussion 7
4. Conclusions on Analysis 7
5. What I have learned from this course 7
5.1. Technology Ethics................................................................................7
5.2. The Ethical Technologist......................................................................8
5.3. Habits of the Effective Technologist....................................................8
5.4. ACS Code of Professional Conduct......................................................8
5.5. Ethical Issues of the Information Age..................................................8
5.6. Thinking Machines...............................................................................8
5.7. The Common Denominator..................................................................8
5.8. AI and Human Potential.......................................................................9
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Professional Issues Assignment What I have learned from this course
5.9. Final Comments (optional)...................................................................9
<note, use the automatic Table of Contents update when
finished – right click mouse over the ToC, then select
‘Update Field’ then ‘Update entire table’>
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Professional Issues Assignment What I have learned from this course
1. Introduction
In the initial part of the report, the legal, professional,
employment and social, personal and intrinsic factors related to
the case study have been highlighted. Thereafter, the decision of
the researcher in context to specific instances has been
provided. This section also incorporates a priority list of the
factors and the justification of the prioritisation has also been
reflected. Based on these findings, the next section conducts a
detailed discussion followed by an overall conclusion. In the
last part, the learning outcomes on this course have been
evaluated by emphasising on specific questions.
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Professional Issues Assignment What I have learned from this course
2. Analysis
<create a list, based on the case study, assigning events and
facts to the various categories below>
<this section might contain up to a thousand words>
2.1. Legal factors
The first legal factor came into play when Sophie was formally hired and the contract
of engagement was formed including the terms of payment based upon mutual
agreement. In this context, the non-disclosure agreement which Sophie had to sign
can also be mentioned. According to the terms of the agreement she was bound not to
disclose any information regarding the reaper software to any third party without
written authorisation from Firestone. The legal tender of the project was to be three
months and if it needed for the extension it would be based upon mutual agreement.
Another major legal issue regarding the reaper software that Sophie was developing
for Firestone is concern regarding informed consent. This implies that Firestone
needed to comply with three elements of Consent, namely full disclosure of the nature
of participant’s involvement, adequate comprehension on the part of the participants
and their voluntary choice to participate. Firstly, full disclosure did not happen in this
case because the participants did not know that their personal information is used for
being sold to clients so that we can approach them with offers regarding products and
services. Secondly it is not certain if the proportion of benefit from the storage of data
from the end of Firestone is equal to the benefits that the customers is getting by
giving their data into the hands of Firestone. Lastly until the participants are knowing
about the full utility of their personal data, it cannot be commented that they will be
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Professional Issues Assignment What I have learned from this course
willing to provide the data or not. in this case it requires mentioned that the
Information Act of Australia strongly advocates the rights to informed consent.
Thereupon, the way in which Firestone sold details of customers interested in
LGBQT+ products to Moral Guardians of Australia was also illegal. This is because,
although the information clause of the Reaper software makes the audience aware of
the fact that they are going to receive promotional offers based on their profession of
personal data, they are not made aware of the threats that might come their way. The
bashings of gay men in the Brisbane area is a proof that the data has been mis-handled
by an entity. Another important legal issue that can be specified here is that Alex did
not care to mention Sophie that he was already married, although separated before
entering into the relationship with her.
In fact Alex's approach of developing a cloned business and his actions like copying
the computer system of Firestone, taking a copy of the database of clients, customer
list as well as the past records of the past work and materials developed for clients
without the consent of Firestone owner, is itself illegal.
2.2. Professional factors
Professional factors refer to the obligations for business operators towards their
business. In this context, the first name that can be highlighted is that of Sophie. It is
commendable that she had developed the reaper software by her own intellect.
Nevertheless, she had developed it under contract with Firestone owners Richard and
Alex. Hence, professional ethics should have prompted her not to use the same
software when she was developing her own organisation. Another instance of
professional obligation that was supposed to be displayed by her was in the context of
entering into a contract with Alex for developing her own organisation. It was her
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Professional Issues Assignment What I have learned from this course
professional duty to do her work for Firestone and in fact she had also received the
payment that was mutually agreed upon. After that, if she received any certification,
verbal appreciation or any other form of appreciation for her work was to come
voluntarily from the end of the organisation. However, only because she did not
receive any pat on the back she should not have taken the step of breaking the
business trust and conspire with Alex to develop their own business organisation.
However, after joining hands with Alex, Sophie wanted to develop the business from
scratch. Her intention was to remain to her profession. That is why, when she realised
that Alex wants to clone the business of Firestone by appropriating all the intellectual
property of the organisation, she sternly objected. In this case, her motive was to start
the business ethically and from the scratch. She wanted to remind to her profession
and understood that it would not be justified to progress in their work by
appropriating all business data from Firestone under influence from her employer and
business partner, Alex.
2.3. Employment and Social factors
Organisations existing in larger context to societies are actually a product of the
society. Nevertheless this implies that there should be some in principle linkage
between the society and the organisation delivered in the form of any social contract.
The initial issue in this context is that although not constitutionalised, Richard should
have provided a pat on the back to Sophie, for the significant profit made by
Firestone, because of the software developed by her. The large database of
consumer’s data that Firestone was able to acquire would not have been possible
without her. This is one social factor of employment that Richard did not take into
account. In case if this is considered to be an employment issue, then the aspiration of
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Professional Issues Assignment What I have learned from this course
Alex to develop his own agency by cloning the business of Firestone is also unethical
from the perspective of the social factors. In this context, it can be argued that it could
be his personal decision to break free from Firestone to open his own agency, but his
employment rights did not empower him to make copies of the files in the computer
system of Firestone, make a copy of the functional version of reaper, the list of clients
of Firestone as well as the personal database of consumers data that has been
developed by Firestone with the help of the Reaper software.
To Speak of the social issues, the reputation of unemployed depends on how well he
or she has performed in achieving the business objectives of the organisation he or she
has been working with. In this context, the computer industry grapevine has
communicated the word that Sophie has conspired while working with Firestone. As a
natural outcome she was having difficulty to find work, not only the Brisbane area but
also far away in Perth. This is why, she had to land to a junior position compared to
her former level, only in order to meet her regular expenses.
Another major employment and social factor is concerning the new agency of Alex. It
is a social duty of organisations to provide employment to deserving candidates.
However, he intentionally employed the interns so that we could make them work for
free. This is a big social issue. The reason behind this is that when organisations are
employing interns, they have a certain plan of progression for the candidates which
will help them in their future life. In this case, he wanted to employ the interns only to
make them work for free. While, there was an expectation from the end of the intern
candidates that the work they are delivering here will help them to get started in their
professional life, the employer was only exploiting their efforts for the progress of his
organisation. Organisations generally look up to the work of the interns as a
supportive role. Generally, interns do not share the liability of the impact of their
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Professional Issues Assignment What I have learned from this course
work on the business since they are only concerned with gathering experience of real-
time working.
In this context, when the interns realised that they were performing the mainstream
functions for the organisation they started to make demands for paid work on a
regular basis. it is evident in the case study that Alex used to ignore the regular emails
of the intern that he received.
2.4. Personal factors
The moral development of a person is the outcome. The social conditioning has a
great role to play in determination of the personal factors. In this case ball of the
personal factors is the attitude of Richard towards employees. In the opinion of Alex,
he believes that the managers for owners should not give too much appraisal to
employees which give birth to an inflated ego in them. However, the consequence that
happened with Richard prove that it is sometimes necessary to appreciate the work of
employees, particularly when the company has been greatly benefited from the
software Reaper developed by Sophie.
Social functioning of Sophie influenced from the negative Vibes she is from the
attitude of Richard and the alluring offer relationship from Alex moulded her personal
environment. As an outcome, she agreed to set up new agency with Alex.
In this case, the personal motivation of Alex was not to develop a new organisation in
the form of a start up. Rather, his aim was to clone the business of Firestone by
appropriating their intellectual and confidential properties and even reinstating their
client base also. However the irreconcilable differences between the personal
motivations of Sophie and Alex also deserves mention. The personal environment of
Sophie motivated her to enter into the business relationship with Alex so that she
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Professional Issues Assignment What I have learned from this course
could develop her own start-up business with innovative ideas. She was never
interested in successfully supplementing the successful business model of Firestone.
In context of the ideology of Alex regarding finding success with his new agency, he
is interested in making the business run by any means. For that purpose, it was
personally correct for him to sneak out the business data and other outstanding
intellectual information from the database of Firestone in order to supplement his own
business or make the fresh graduate interns work wonderful time employment scheme
without providing payment for more than one year. This is because his personal
motivation was to make his business run under any cost.
2.5. Intrinsic factors
The intrinsic motivation refers to factors that where present in the personality
individual before they were influenced by their surrounding environment. Assessment
of the intrinsic factors in context to the case study 2 has to be conducted from the
perspective of the two main responsible characters, Alex and Sophie. Sophie was
ambitious morally developed with the personal goal of achieving a Bright Career for
her. That is why, even after accepting the appropriate payment from Firestone, she
expected some certification for that on the back because of the great success that
Firestone had achieved out of the software that she had developed for the company.
Nevertheless, it is motivation of getting establishment in her career that drives him to
fall into the idea of Alex for developing their own agency.
On the contrary, the most important attributes of the character of Alex was that he
wanted to unlimited success in business. The business model of leadership that was
exercised by Richard was not liked by him nor did he like to work under Richard for
long. However, we cannot call him and entrepreneurs because his main Idea was to
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Professional Issues Assignment What I have learned from this course
imitate the business model of Firestone to develop his own agency. This was his
intrinsic motivation, led by which he was working for Firestone. In fact, is intrinsic
motivation behind entering into the romantic relationship with Sophie was to retain a
valuable resource for his own agency. He had plans to develop smarter software than
Reaper, which was later found to be actualized by him with the help of the intern
employees.
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Professional Issues Assignment What I have learned from this course
2.6 Prioritisation
<based on the list developed in the previous section, create a
prioritised list in the table below. Refer to the textbook chapter
on the EDM for guidance on how to prioritise>
Factor Related Issue
1 Sophie was formally hired and the contract of
engagement was formed including the terms of
payment based upon mutual agreement. In this
context, the non-disclosure agreement which
Sophie had to sign can also be mentioned.
According to the terms of
the agreement she was
bound not to disclose any
information regarding the
reaper software to any third
party without written
authorisation from
Firestone. However,,
breach of agreement was
done when she had utilised
the software for developing
her own agency.
2 Another major legal factor regarding the reaper
software that Sophie was developing for Firestone
is concern regarding informed consent.
Utilising the personal
information of the
consumers would be
considered as illegal breach
of the Information Act of
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Professional Issues Assignment What I have learned from this course
Australia. That is why it
was needed that the
personal information of the
consumers who were
willingly providing their
personal details in the
participation form, knew
that these information
would be used later for
commercialisation. Lastly
until the participants are
knowing about the full
utility of their personal
data, it cannot be
commented that they will
be willing to provide the
data or not. In this case it
requires mentioned that the
Information Act of
Australia strongly
advocates the rights to
informed consent.
3 The way in which Firestone sold details of
customers interested in LGBQT+ products to
Although the information
clause of the Reaper
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Professional Issues Assignment What I have learned from this course
Moral Guardians of Australia was also illegal. software makes the
audience aware of the fact
that they are going to
receive promotional offers
based on their profession of
personal data, they are not
made aware of the threats
that might come their way.
The bashings of gay men in
the Brisbane area is a proof
that the data has been mis-
handled by an entity.
4 Alex breached the corporate code of conduct and
employment by developing a cloned business and
by his actions like copying the computer system of
Firestone, taking a copy of the database of clients,
customer list as well as the past records of the past
work and materials developed for clients without
the consent of Firestone owner
It is evident that Richard’s
business would experience
significant market
segmentation and lose a
large section of potential
clients.
5 Sophie had developed the reaper software by her
own intellect. Nevertheless, she had developed it
under contract with Firestone owners Richard and
Alex.
She was not supposed to
use the same software
when she was developing
her own organisation.
6 When Sophie realised that Alex wants to clone the Her motive was to start the
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Professional Issues Assignment What I have learned from this course
business of Firestone by appropriating all the
intellectual property of the organisation, she
sternly objected.
business ethically and from
the scratch. She wanted to
remind to her profession
and understood that it
would not be justified to
progress in their work by
appropriating all business
data from Firestone under
influence from her
employer and business
partner, Alex.
7 The large database of consumer’s data that
Firestone was able to acquire would not have been
possible without her. This is one social factor of
employment that Richard did not take into
account.
Sophie was highly
demotivated not to get any
appreciation from Richard
after the remarkable
achievement of the
company. Prompted by this
sentiment and an alluring
Alex, she initiated the
process of starting her own
advertisement firm.
8 The aspiration of Alex to develop his own agency
by cloning the business of Firestone is also
unethical from the perspective of the social factors
It could be his personal
decision to break free from
Firestone to open his own
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Professional Issues Assignment What I have learned from this course
agency, but his
employment rights did not
empower him to make
copies of the files in the
computer system of
Firestone, make a copy of
the functional version of
reaper, the list of clients of
Firestone as well as the
personal database of
consumers data that has
been developed by
Firestone with the help of
the Reaper software.
9 The computer industry grapevine has
communicated the word that Sophie has conspired
while working with Firestone
As a natural outcome she
was having difficulty to
find work, not only the
Brisbane area but also far
away in Perth. This is why;
she had to land to a junior
position compared to her
former level, only in order
to meet her regular
expenses.
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Professional Issues Assignment What I have learned from this course
10 Alex wanted to employ the interns only to make
them work for free. While, there was an
expectation from the end of the intern candidates
that the work they are delivering here will help
them to get started in their professional life, the
employer was only exploiting their efforts for the
progress of his organisation.
Organisations generally
look up to the work of the
interns as a supportive role.
Generally, interns do not
share the liability of the
impact of their work on the
business since they are
only concerned with
gathering experience of
real-time working.
In this context, when the
interns realised that they
were performing the
mainstream functions for
the organisation they
started to make demands
for paid work on a regular
basis. It is evident in the
case study that Alex used
to ignore the regular emails
of the intern that he
received.
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Professional Issues Assignment What I have learned from this course
Table 1: Priority List
2.6. Decision
In the first place, Richard should have taken a smarter decision of making a proper
appraisal of Sophie. It is customary for most organisations that provide appraisal to
the Employees for their good work. It is important, keeping in mind the competitive
environment of busines.
Sophie should have taken a more mature before entering into the business contract
with Alex. She should have understood italics, being an old employee of Firestone is
ready to sue his employer. Hence, such a personality could not be ethical business
entrepreneurs. In fact, in the end the irreconcilable differences between Alex when
she learnt that was trying to clone the business of Firestone, utilising their intellectual
asset as well as the software which is a copyrighted property of Firestone.
One most decision that recharge should have taken while filing the lawsuit against
Sophie is that charges against should have been brought, immediately. Sophie was
only a contractual employee of Firestone and besides that whatever crime she had
committed was after the end of the tenure of the contract with Firestone and Richard.
Regarding the employment of interns in the company of Alex, it can be commented
that Alex did not think about the long term resource development. These employees
who Hoover developing the smarter version of the reaper software as well as looking
after the advertisement business of Alex, could be big asset to the organisation if they
were maintained for a sustainable period. For that purpose, Alex needed to pay them
regular wages, which he did not. In this context, he kept in mind the prospect of
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Professional Issues Assignment What I have learned from this course
immediate business success only. however, advertising and consultancy is an
emerging business and he could very soon face challenge from any other competitors.
that is why, he should have thought of a long-term and sustainable business solution
which he had got in the form of the graduate interns.
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Professional Issues Assignment What I have learned from this course
3. Discussion
Considering the part 2 of the case study, it can be highlighted that the legal as well as
the employment andthe professional factors. The legal factors are most important in
this context because various law and regulation have been breached by the characters
involved in a case study. The employment and social factors have been considered
important because employment related have been undertaken by the characters in the
study which has gone in favour or against them.
The professional factors are important here, considering the perspective that
professional decisions taken by various characters at different point of time has led to
social consequences. The decision of Sophie and Alex open their own advertising
agency, later, the decision of Sofi to part ways with Alex are important professional
decisions. The strategic causes that led to the undertaking of this decision or the
consequences taking these decisions have been analysed clinically in the report. This
is why, can be observed that the priority list of the factors and their relevant issues,
the legal, employment and the professional factors have been given the maximum
prominence.
4. Conclusions on Analysis
In conclusion it can be summarised that there have been several important
legal factors into play. Starting from the development of the software for reservation
of consumers personal data the decision of Alex of forming his own agency by
cloning the business of Firestone, reaches evident in all sections of the second part of
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Professional Issues Assignment What I have learned from this course
the case study. This is why, the researcher has given most importance to the legal
factors. Closely related to the legal factors for the employment are the professional
factors. The intrinsic business nature and the social environment of the characters
have played a great role to undertaking decisions.
5. What I have learned from this course
5.1. Technology Ethics
In most of the situations in life right and wrong decisions are very obvious. However,
there are times when outcome of situation or decision is not clear. There is situation
when nobody knows that a wrong decision has been taken, the person Undertaker,
might benefit financially, emotionally or in other ways. In those cases, ethics helps us
to explore the gray in the interim between the absolute right as well as the morally
wrong.
The medicine business realise that valuation of rights and they should undertake the
right strategy in order to vivid the group from each other wrong. In this case, Alex
should have played the primary role in making Sophie understand that she was
misinterpreting the intention of Richard. The best way to do that is to make the others
think about outcomes of unethical decisions. According to Wang et al. (2018), 3 best
strategies can be undertaken in order to resolve ethical dilemmas. In the first place the
option which generates maximum good for the most number of people should be
selected. Secondary in case if an Universal standard is being implemented in the
company, the decision makers should implement the standard which the maximum
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Professional Issues Assignment What I have learned from this course
stakeholders are willing to be deployed. Lastly, the decision maker should also who
are the people who will be affected by the business decision and in what way.
5.2. The Ethical Technologist
Technological risks of potential for technological failures which might deserve the
business incorporating information security issues or service outages. hence, it can be
communicated with immense potential for financial loss out of Technology failures.
Any security incident might result in the theft of the customer data which can result in
legal liability, compliance issues as well as reputational damage, as it has been
exhibited in different instances of this case study.
The competence of an effective technologist is the exhibition of behaviour which is
directly linked with the nature of training as well as technical proficiency which is
needed for exercising effective control. Competency regarding any technical work
request and energy between the competency of the operator as well as other
competencies needed for safe and effective execution of the task.
5.3. Habits of the Effective Technologist
The six effective competencies of Highly Effective technologies are
 They have the ability to think in the vision of CEO
 The enjoy the empathy of the customers
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Professional Issues Assignment What I have learned from this course
 Since the Marketplace is constantly evolving, they seek substance for new
development
 They have the competence of Democratizing data
 They always prioritise new talent
 They have the capability of building resilience to market and digital trade
barriers
5.4. ACS Code of Professional Conduct
The ACS code of ethics and professional conduct is applicable in context to the
Australian computer society. Any organisation which is member of the ACS has to
upload as well as advanced the dignity effectiveness as well as honor of being a
professional. It interiors, along with being a good citizen as well as acting according
to law. Sixethical values are provided by the ACS which requirements that contribute
towards observation of values like privacy of public interest, enhancing quality of life,
honesty, competence as well as professional development and professionalism.
5.5. Ethical Issues of the Information Age
There are four major ethical issues regarding the information age. There are several
ways in which development of intellectual capital can become vulnerable. For
evidence, the intellectual capital of people is impaired win the loose personal
information without receiving compensation for it, when they are precluded
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Professional Issues Assignment What I have learned from this course
accessibility to data which can be valuable for them, when they have revealed any
information or when they detect that any information which is vital for their life has
been revealed by default. There are several ethical issues involved. However it is most
important to focus on 4 specifications. The first issue is privacy. What data about
oneself for one organisation should be revealed by a person to others, under what
circumstances and with what measures of safeguarding? Android privacy other
concerns are R what are the data that people can Reserve by themselves and cannot be
forced to reveal to others?
The next issue is accuracy. this is to determine who is responsible for authenticity,
Fidelity as well as accuracy of data? Similarly the question is who is to be held
responsible for the error in data collection and how is the victimized party to be
compensated in the whole effort?
The next issues property, in context to which the question which can be raised is that
who has ownership of information, what are the fare prices of information exchange
and who has ownership of channels of information exchange, particularly the Airways
by means of which information can be transmitted.
Last issue is accessibility, which concerns questions like what kind of data does a
person or entity have the right to obtain, under what conditions and with what
safeguarding measures?
5.6. Thinking Machines
Recent reports shows that more than half a million of the current jobs can be taken
away with the implementation of robotics and machineries which will be running by
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Professional Issues Assignment What I have learned from this course
artificial intelligence. Hence, it can be recommended that which smarter computers
doing the work, there will be less operational cost for execution of the job roles that is
done by people, currently. Evidence, the human will be left over only for surveillance
and supervision of accomplishment of the tasks. In this context, the biggest question is
how far robots will be able to do the job roles that has been done by humans for so
long. However, the real fact is that any job role that can be processed by human brain,
can be processed by the computer also. The embedded systems will enable the
Machines to think before execute any step. It does not imply that there will be no task
left for humans. Some job roles will there be always performed my humans former
which will be in context to economic, social, nostalgic or simply the practical
management of the robots which will be doing the job roles. However, researchers
things that it will be difficult for people to implement was thinking however it is
human happy of implementing ethical Strategies to Business.
5.7. The Common Denominator
The major question that many hours is that when success is available to everyone,
why is that only few gain success. In this context researchers have explain that
success is something achieved by only few. It is unusual because success cannot be
achieved by following our personal likes and dislikes not it can be achieved simply by
being guided by the natural preferences as well as prejudices. Successful people
influenced by the desire for pleasing results. Failure is influenced by the need for
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Professional Issues Assignment What I have learned from this course
pleasing activities. There in client to be satisfied with search results which can be
obtained by following the steps they prefer.
5.8. AI and Human Potential
Artificial intelligence has grown in maturity, significantly over the last decade. It will
have significant impact on the society. It is unlikely that artificial intelligence will
become immediate or spectacular like your imagination allowing us to get carried
away. Innovation in respect to all the fields of work will be possible with the help of
artificial intelligence in the coming five decades or so. Industries like information
exchange will be most affected with artificial intelligence along with other sectors that
need dynamic practical experimentation.
5.9. Final Comments (optional)
<tell us what you particularly liked about this course, what you
learned that was perhaps surprising and interesting. >
<Note: being optional, this section does not contribute to the
word-count. We’d appreciate your thoughts>
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Reference
Wang, Z., Cai, S., Liang, H., Wang, N. and Xiang, E., 2018. Intellectual capital and
firm performance: the mediating role of innovation speed and quality. The
International Journal of Human Resource Management, pp.1-29.
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