BSBDIV601 Develop and Implement Diversity Policy

This document provides the assessment criteria, elements for competency demonstration, and assessment tool definitions for the unit BSBDIV601 Develop and Implement Diversity Policy. It covers topics such as researching diversity, drafting policy and plan for implementation, implementing diversity policy, and reviewing diversity policy. The document also includes information on performance evidence, foundation skills, and knowledge evidence required for this unit.

BSBDIV601
Develop and Implement
Diversity Policy
Learner Workbook
Student’s Name:
Trainer Syed Saqib
Date: 07/04/2019
Teacher Remarks:

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Assessment criteria for BSBDIV601
Develop and implement diversity policy
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can follow assessment criteria for the unit, foundation
skills and assessment requirements, as well as an assessment tool definition list. As well as all of the
areas covered here, each student must also complete all workbook knowledge activities, skills and
knowledge activity and major activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessment attempts if competency is not achieved in
the first instance.
The final grade of ‘S’ for Satisfactory or ‘NYS’ for Not Yet Satisfactory is only given at the completion
of the unit of competency when all components or parts of the assessment are graded.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Research diversity
2. Draft policy and plan for implementation
3. Implement diversity policy
4. Review diversity policy
Performance Evidence:
Evidence of the ability to:
 Analyse information about diversity from a range of internal and external sources to
identify:
o existing practices

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o potential benefits of diversity and its fit with business objectives
 Develop a comprehensive diversity policy with details of an implementation
strategy and how the policy will be monitored and reviewed
 Implement, evaluate and change the diversity policy based on recommendations for
improvement
 Consult with relevant stakeholders during development, implementation and
review of the diversity policy and procedures
Foundation Skills:
Reading
 Identifies, analyses and evaluates complex information to determine business
requirements
 Monitors reported information to determine efficiency of policy
Writing
 Develops detailed procedural material according to organisational and legislative
requirements
 Records and collates feedback from stakeholders
 Prepares factual and informative documentation to suit purpose and audience
Oral communication
 Presents information and opinions using language and non-verbal features
appropriate to audience
 Participates in discussions using listening and questioning to elicit the views of
others and to clarify or confirm understanding
Navigate the world of work
 Works autonomously making high level decisions to achieve and improve
organisational goals
 Develops and implements strategies that ensure organisational policies, procedures
and regulatory requirements are being met
 Monitors and reviews the organisation’s policies, procedures and adherence to
legislative requirements in order to implement and manage change
Interact with others
 Adapts personal communication style to build a positive working relationship and
show respect for the opinions, values and particular needs of others
 Plays a lead role in situations requiring effective collaborative skills, demonstrating
high level negotiation skills and ability to influence others

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 Shares knowledge, information and experience openly as an integral part of the
working relationship

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Get the work done
 Develops plans for complex, high-impact activities with strategic implications for the
organisation
 Gathers and analyses data and seeks feedback to improve plans and processes
 Makes high-impact decisions in a complex and diverse environment, using input
from a range of sources
 Identifies key factors that impact on decisions and their outcomes, drawing on
experience, competing priorities, and decision-making strategies where appropriate
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
 Explain business operations that can be linked to diversity
 Identify potential benefits of diversity to the organisation
 Describe diversity within the business environment, including:
o cultures
o beliefs
o traditions and practices
 Describe contemporary theory about diversity and its potential contribution to
business advantage
 Outline legislation, codes of practice and national standards as they apply to the
development of diversity policy
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the workforce development – diversity
field of work and include access to:
 Business technology
 Legislation, regulations and codes of practice for managing diversity
 Workplace diversity policies and procedures
 Interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
Links:
Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes
Any observations and practical assessments must be recorded in the observation checklist. All
practical tasks should be demonstrated during the length of the course. As the instructor, you must
maintain a record demonstrating the date of the practical activities and any comments relevant to

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the performance of each student. Where a student is not able to demonstrate competence in a
practical observation activity, further questioning should be put in its place.
As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well
as the content and context of his/her answers.
In some cases, you will have to adjust and amend the assessment tools, using different and varied
methods (such as oral assessment), to allow students to be assessed according to their needs and
abilities.
Assessment Tool Definitions
Assessment Tool How is it used? What is it?
Learner Workbook Activities
(Entire completion is required)
Each student should be given a Learner Workbook which
will hold a number of activities, both formative and
summative, that all need to be completed in conjunction
with the appropriate sessions. The PowerPoint, Learner
Guide and instructor should provide further information to
help with the activities.
Learner Guide
(To be used as an informational guide)
The Learner Guide links with the Learner Workbook as it
provides the information given during sessions and more. It
can help students to further their knowledge and to also
complete the activities.
Observation/Demonstration
(To be completed for each numbered point as
stated on the checklist)
An observation should be completed for each of the
students by the instructor. If the tasks aren’t everyday
actions, a simulated environment is acceptable, or a
demonstration can be set up. An observation checklist can
be found at the end of this document.
Skills and Knowledge Activity
(Entire completion is required)
A Skills and Knowledge Activity is a summative assessment
and is found before the Major Activity in the Learner
Workbook. This should take between 1-2 hours and every
student should complete this work. It is a requirement for
each unit to check knowledge and understanding of the
foundation skills and knowledge evidence.
Major Activity
(Entire completion is required)
A Major Activity is a summative assessment and can be
found in the Learner Workbook, after all of the activities
are completed. This is an extended piece of summative
assessment which should take anywhere between 1-2
hours and every student should complete this work. It is a
requirement for each unit to check knowledge and
understanding.

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each
task must be observed. You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
Learner should be able to demonstrate they can:
1. Research diversity
2. Draft policy and plan for implementation
3. Implement diversity policy
4. Review diversity policy
Learners should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Navigate the world of work
 Interact with others
 Get the work done

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Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name Syed Saqib Hussain
Unit of Competence
(Code and Title) BSBDIV601 Develop and Implement Diversity Policy
Date of Assessment April 7, 2019
Location 75 Gozzard Street, Gungahlin ACT 2912, Australia
Demonstration Tasks Completed
Materials and Equipment Provided
Tasks to be observed, demonstrated or
simulated if appropriate
Yes No Comment
1. Research diversity:
Did the learner demonstrate they could
analyze existing practices and information in
relation to diversity?
2. Research diversity:
Did the learner demonstrate they could
identify potential benefits of diversity and
analyse in relation to business objectives?
3. Research diversity:
Did the learner demonstrate they could
consult key stakeholders about their
requirements for a diversity policy?
4. Research diversity:
Did the learner demonstrate they could
access diversity policies from similar
organisations and review for relevance to own
organisation?
5. Draft policy and plan for implementation:
Did the learner demonstrate they could draft
diversity policy?
6. Draft policy and plan for implementation:
Did the learner demonstrate they could
develop action plans for policy?
7. Draft policy and plan for implementation:
Did the learner demonstrate they could
consult key stakeholders for feedback on draft
policy and action plans?

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8. Draft policy and plan for implementation:
Did the learner demonstrate they could
determine relationships and links with other
related policies?
9. Draft policy and plan for implementation:
Did the learner demonstrate they could revise
policy for implementation?
10. Implement diversity policy:
Did the learner demonstrate they could
explain and interpret policy to key
stakeholders?
11. Implement diversity policy:
Did the learner demonstrate they could
promote policy across the organisation
through a range of communication channels?
12. Implement diversity policy:
Did the learner demonstrate they could
identify intended and unintended impacts of
policy implementation?
13. Implement diversity policy:
Did the learner demonstrate they could
develop tools, benchmarks and other
indicators for planning and measuring impact
of policy implementation?
14. Implement diversity policy:
Did the learner demonstrate they could
monitor business activities, team plans and
staff performance to ensure diversity policy is
effectively implemented?
15. Review diversity policy:
Did the learner demonstrate they could gather
and analyse information about diversity, the
policy and its implementation?
16. Review diversity policy:
Did the learner demonstrate they could
consult key stakeholders to provide feedback
on the policy?
17. Review diversity policy:
Did the learner demonstrate they could
develop and approve recommendations for
changes to the policy?
18. Review diversity policy:
Did the learner demonstrate they could refine
diversity policy in accordance with feedback

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and recommendations?
The candidate’s
performance was:
Not Satisfactory Satisfactory
Further Comments:
Candidate’s Signature
Assessor/Observer’s
Signature
Syed Saqib

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Table of Contents
Assessment criteria for BSBDIV601...................................................................................................2
Elements for Competency Demonstration....................................................................................2
Assessment Tool Definitions..........................................................................................................5
Observation/Demonstration..........................................................................................................6
Observation/Demonstration Checklist..........................................................................................7
Candidate Details...........................................................................................................................11
Assessment – BSBDIV601: Develop and implement diversity policy...........................................11
Competency Record to be completed.........................................................................................12
Observation/Demonstration..........................................................................................................13
Activities.........................................................................................................................................14
Activity 1.1.1................................................................................................................................14
Activity 1.2.1................................................................................................................................15
Activity 1.3.1................................................................................................................................16
Activity 1.4.1................................................................................................................................17
Activity 2.1.1................................................................................................................................18
Activity 2.2.1 – 2.3.1....................................................................................................................21
Activity 2.4.1................................................................................................................................22
Activity 2.5.1................................................................................................................................23
Activity 3.1.1................................................................................................................................24
Activity 3.2.1................................................................................................................................25
Activity 3.3.1................................................................................................................................26
Activity 3.4.1................................................................................................................................27
Activity 3.5.1................................................................................................................................28
Activity 4.1.1 – 4.4.1....................................................................................................................29
Skills and Knowledge Activity.......................................................................................................30
Major Activity..............................................................................................................................31

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Candidate Details
Assessment – BSBDIV601: Develop and implement diversity policy
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBDIV601: Develop and implement diversity policy.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Mobile: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: _________April 7, 2019_________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

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Competency Record to be completed
Learner Name: _______________________________________________________
Date of Assessment: ___________ April 7, 2019_________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Assessor Initials
Authentic S
Valid S
Reliable S
Current S
Sufficient S
Learner is deemed: NOT YET SATISFACTORY SATISFACTORY
Comments from Trainer/Assessor:
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Assessor Signature: Syed Saqib

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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate you can:
1. Research diversity
2. Draft policy and plan for implementation
3. Implement diversity policy
4. Review diversity policy
You should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Navigate the world of work
 Interact with others
 Get the work done

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Activities
Activity 1.1.1
Estimated Time 30 Minutes
Objective To provide you with an opportunity to analyze existing practices and
information in relation to diversity.
Activity
Describe existing practices and information from a workplace perspective in
relation to diversity as it applies to the following example areas:
Areas Comments
Expertise, experience and working
styles
The organization would be
necessarily needing experts in
doing the right works for the
particular field of business.
Special interests The organization should be having
special interest in the correct filed
of work for having the desired
profit margin.
Interpersonal style The interpersonal style is different
of different organizations. It
depends upon the employees of the
organization.
Language, literacy and numeracy It is also dependable upon the
employees of the organization as it

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is different from person to person.
Physical differences It could be necessary to analyse the
physical differences in the
organization as it would help in
monitoring the issues.
Thinking and learning styles It varies from person to person, as
every individual is different from
another

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Activity 1.2.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify potential benefits of diversity
and analyze in relation to business objectives.
Activity
What is meant by managing diversity in relation to business objectives?
Managing diversity with relation to the business objective in the workplace
could be demonstrated as managing and accessing the employees the
productivity and success of the organization.
Managing the diversity would help in bringing many variety of perspective
at situations, by providing a wide range of solutions to the problems at the
organization. It helps in creating business plans and goals along with
direction to the future statements. Diversity provides clarity to the vision
and mission of the organization, which makes the employees work
according to the set goals and mission of the organization.
Managing the diversity at work place would help in would help in
increasing the opportunity of bringing in all the perspective for the
identification of the problems and resolving those issues.
What are some workplace principles of diversity that may be implemented in a
vision, mission or objectives statement?
There are work place principles that are used for the implementation of the
vision, mission and objective statement at the organization. The use of
cohesive approach is needed for the implementation. The principles of
global diversity is used for linking the organizational strategies. The

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principle also provides strengthening of the global perspective for the
organizational business objective and their vision. The principle also helps
in making the objectives that further becomes the part of the business
strategies. The principle also helps in the creation of overall aims of the
organization. The principles also helps in the creation of mission statement
that helps in the development plan and the training procedure according to
the organizational needs and achievement.
Defining focus at workplace is considered as an important principle that
helps in the implementation of the vision, mission and objectives statement.
Diversity principles should be focusing on gender equity at every level of
the organization. The organization should articulate workplace diversity by
recognizing the nuances that is inherited by the local cultures and market.
It is also important for the organization to maintain and understand the
differences between learning and adapting the different approaches to ideas,
values and perspective. It is also important that the principle helps them in
guiding and treating all the employees fairly, which would help them in
creating better workplace diversity.
Activity 1.3.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to consult key stakeholders about their

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requirements for a diversity policy.
Activity
List all the areas where you feel are important when addressing the
engagement with stakeholders.
The key stakeholders of the organization are- their customers and their
clients, the apex management of the organization that includes the head of
the organisations and the board of members, the managers and the
supervisors, executive of the organization, employees that are working at
various sectors in the organization and the investors. It is important to
discuss the policies, strategic plan and the operational objectives while
addressing the stakeholders of the organization. Areas such as the policy of
the organization, the intent, mission and the vision of the organization is to
be addressed to the stakeholders of the organization. Stakeholders are
reliable on the organization on the basis of diversity that is not enforced
upon the workers of the organization. Approaches such as assessment of the
diversity that is covering the audits and the benchmarks set by the
organization for the business objectives, the process of development and
implementation of various process that is needed for the strategy to evaluate
the plans.
Stakeholders could also be assessed to involve at the early stages of
ascertain of the particular views on the policies. It is necessary to involve all
the stakeholders through all the processes that is essential for the
organizational benefits. Some of the stakeholders of the organization comes
from different background of the diversity. They are needed to provide
different policies of diversity that would help the, in fitting with the
organizational structure and procedures. It is necessary for the stakeholders

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to provide a balanced objective and accurate sets of organization that would
help them getting familiar with the policies and the procedures of the
organization. Assistance is required for the stakeholders in understanding
the objectives of the organization, its opportunities, its legalities and all the
other associated issues. This approach would help them in making the
stakeholders be aware of the issues the is needed for them to understand
before getting involved with development of the strategies that would help
in accessing the issues.

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Activity 1.4.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to access diversity policies from similar
organizations and review for relevance to own organisation.
Activity
When using another organisation as a research example in relation to diversity
policy, what are some of the things that you should consider?
At the time of using another organization as a research example, some of the
things are needed to keep in mind. It is to be noted that the selected
organization should of the same category of that of the organization. It
should be at same field of that of the own organization. There policies and
the procedures should match otherwise the research results would not be
applied to the organization.
What are some of the benefits of using a similar organisation as a research
example?
There are many benefits of using a similar organization as a research
example. The benefits includes assistance in gaining a proper understanding
to create best practices associating with the relation to the diversity at the
industry. It is also helpful for the organization as the research result would
be same as the chosen organization have similar procedures as that of the
own organization. The results could include evidences that could be varied
as the policies and the feedbacks of the customers could vary from sector to
sector. The results should also be helpful as there should legislation that

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would ensure the current issues.
Activity 2.1.1
Estimated Time 1 Hour
Objective To provide you with an opportunity to draft diversity policy.
Activity
Compare or evaluate an existing diversity policy, preferably from your own
workplace, by considering what is or should be contained in reference to each of
the following:
Draft policy What information is or should be contained?
Policy statement A policy statement states the current legislation
and regulations that is maintained by the
organization while practicing and doing business
in the corresponding industry.

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Governing laws
(Australia)
Fair Act work 2009
Work health and safety Act 2011
Fair work Amendment Act 2017
Application of policy The application of the policy would be on the
organization that includes all the member form
top level to the bottom level.
Background The policy background should be clarifying the
needs of the policy at the organization and on
whom and in what ways the policy is applicable.

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Strategies and practices The policy strategies should be monitoring that
all the procedures at the organization is followed
according to the organizational needs. It is also
needed to monitor that the policy is applicable
on each and every individual that falls under the
organization.
Commitment/Objectives Diversity – It is important for the organization to
maintain diversity at the work place. It is
necessary for creating a work environment that
promotes diversity. Diversity through equality is
also important.
Equal opportunity – It is to be noted that the
organization promotes and provides equal
opportunity of success to each and every
individual of the organization.
Discrimination – Any kind of discrimination
would not be tolerated at the workplace. There

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should not be any discrimination regarding sex,
marital status, race and ethnicity or people.
Implementation The policy should be implied on individual
when they disobey the above mentioned
objectives of the organization.
Monitoring The monitoring of the policy should be
maintained by the organization by overlooking
that the organizational objectives for the policies
is not disobeyed.

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Reporting The reporting of the policy would be done by
the apex level management of the organization.
Regulations Regulations such as discrimination, equal rights,
equal opportunities, maintenance of diversity
and anti-harassment is to be maintained.
References Suominen, H., Müller, H., Ohno-Machado, L.,
Salanterä, S., Schreier, G. and Hanlen, L., 2016.
Prerequisites for international exchanges of
health information: Comparison of Australian,
Austrian, Finnish, Swiss, and US privacy
policies. arXiv preprint arXiv:1612.04902.
Appendix

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Activity 2.2.1 – 2.3.1
Estimated Time 1 Hour
Objective To provide you with an opportunity to develop action plans for policy and to
consult key stakeholders for feedback on draft policy and action plans.
Activity
Draft your example of an action plan for diversity policy. Use the examples
provided in the notes or design your own.
The actions plans that are needed for the development of the diversity plans
are
1. Financial plans
2. Promotional strategies
3. Requirements of the resources
4. Management of risk issues and strategies
5. Distribution of projection and sales
6. Undertaken plans of specific areas and initiatives.
7. Timelines of organizational objectives

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Consider the following potential obstacles in consulting with stakeholders and
address each. Draw on examples you or others may have encountered within
your workplace.
Obstacle Your comments
You may not have the visible
leadership position with whom a
stakeholder normally deals, i.e. the
human resources manager
Then the dealing of the
stakeholders should be done with
the respective supervisors of the
different sectors
The stakeholder is a major voice on
cultural change impacting on diversity
in their organisation
Stakeholders are the ultimatum fir
whom the organization is running
their business. Thus, the
organization is necessary for

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bringing the cultural changes.
You encounter stakeholders from
different backgrounds and cultures
with very strong but varying views on
diversity
It is necessary for taking care of the
stakeholders. It the stakeholders are
form different background, it is the
job of the organization to assess
them.
You might encounter a stakeholder
who considers your organisation is
too focused on compliance issues
It is necessary for the organization
to focus on the issues that is
brought up by the stakeholders.
If the stakeholders are saying that
the organization focused on
compliance issues, then it is to be
immediately assessed.
You may have a limited budget to
conduct stakeholder analysis
successfully or to the extent you see
as necessary
Then the budget is either to be
increased for analysing the budget
or the organization should cut done
some of the expense to create a
better assessment plan.

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You feel isolated because you have
limited internal support or resources
for this policy
The internal resources should be
increased for supporting the
resources for the policies.

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Activity 2.4.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to determine relationships and links with
other related policies.
Activity
As directed by the instructor, detail your own examples of where there may be
a conflict with the introduction of a diversity policy when other policies or
practices exist.
While comparing the various interconnection between the organizational
policies and the many plans of diversity, connections that the policies is
needed to contained should be
1. References to a higher level of maintenance for which the honesty
and the integrity of the organization is corrected.
2. The relationship of conducting the members of the organization the
proper orders for the maintenance of diversity and equality.
3. Ensuring that other members of the organization is maintained with
the same equality and equity that is needed for the advancement of
the organization.
4. With the help of the policy practices, there should be maintenance of
professional responsibilities.

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Activity 2.5.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to revise policy for implementation.
Activity
As directed by the instructor, detail your experiences in revising a policy for
implementation. Consider the following:
1. Were there obstructions or other incidents when revising the policy that
you can describe and share.
Sometimes the policies are viewed by the employees as a part of
organizational process rather than understanding the context of the program,
thus resulting in complete failure of processes and legislations.
There are some places in the structure of the policies that are made outside
from the formal process that is conducted for creating the necessary policy
steps. Thus, it is difficult for revising the policy statement at that times.
2. No matter what you write in the policy, the application and work
practices which will follow are the benchmarks of success.
The success of the revised policy would be dependable on the fact how it is
implemented on the employees of the organization and on what terms. Thus,
the benchmark that is set for following the practices of the application of the
policies would be more convenient and more flexible.
3. Think consistently and fairly as you revise the document.
While revising the policies for better application, some of the factors that
were constantly kept in mind is that after the necessary changes, what are
the necessary factors that needs attention and the revised policy after the
implementation is changing the vision and mission of the organization or

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not. Revised policies should include the following points such as constant
consulting with the stakeholders, conducting feedback from the
stakeholders, evaluation of the policy practices, and the revision of rules of
government references.

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Activity 3.1.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to explain and interpret diversity policy to
key stakeholders.
Activity
Identify areas of stakeholder consultation. They may not only be for a diversity
example, but another policy or program development.
Specific areas that should be consulted by the stakeholders are the
requirement of diversity policy reviews and the feedback for the draft
policies and action plans. These factors are necessary factors that is needed
for being assisted and consulted by the stakeholders before the
implementation.
There are other areas in the organization that needs the attention and
consultant of the stakeholders. These areas includes areas such as current
policies that covers other areas of legislations and regulations, new strategic
plans, new programs, and other factors that is necessary for the success of
the organization. Other polices that needs the consultant of stakeholders
includes the policies regarding the business conduction and resource
management regulations. These policies needs the consultant of the
stakeholders for analysing if they are being implemented well in the
organization or not. Strategic plans is important for the success of the
organization and also for completing the objectives of the organization,
thus, consultation with the key stakeholders is required.
These concerns cannot be discussed over email or phone calls. Thus, it is to
be seen that there should be conduction of meetings with all the
accumulated key stakeholders, discussing all the necessary needs and

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changes that is needed to be consulted with the key stakeholders.

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Activity 3.2.1
Estimated Time 20 Minutes
Objective To provide you with an opportunity to promote policy across the organisation
through a range of communication channels.
Activity
What communication channels can be used to promote diversity policy across
the organisation? Can you provide any example?
Most of the channels that is used in the organization for communication
includes meetings with all the employees, events that have inclusive training
sessions, both intranet and internet channels that includes emails, calls, and
memos and publication of flyers, leaflets and posters. Employees could also
prepare speeches and presentations for the conveying their message around
the organization.
Organization could offer additional modes of communication that would
help them in the promotion of organizational diversity policies. These
additional processes are – tutorials, checklists and both online and internal
programs.
For ensuring the correct follow up of the revised diversity policies in the
organization could be of mass distribution or some of the selective issues.
The process must be following the existing channels of communication in
the organization for the promotion of the diversity plans. The message could
be conveyed via electronic mediums or hard copy.
A typical example for the promotion of the diversity policies would be the
preaching the new laws of anti-discrimination act among the employees of
the organization through conduction of meeting. The notice for the meeting
could be conveyed among the employees with the help of email and memos.

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Activity 3.3.1
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify intended and unintended
impacts of policy implementation.
Activity
Identify and discuss the risks associated with the intended and unintended
impacts of your diversity policy implementation.
In organization, there are impacts that is needed to be assessed. These risk
should be have both intended and unintended impact on the organization.
Some of the intended impacts that could affect the organization after the

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implementation of the diversity policy would be- the outcomes that is
wished by the organizational owner after the implementation, the integral
action that have been planned for being a part of the development plan of
the new and revised diversity policies and all other measurable outcomes
associated with the organizational changes.
The unintended impacts over the organization would be the unmeasurable
outcomes that have occurred due to the implementation of the diversity
policies. All the associated unintended impacts are often missed and are not
identified in the risk management strategies. This occurs due to the fact that
certain part so the policy is not being operational for a certain amount of
time.
Sometimes, the unintended outcomes are often proven to be beneficial for
the organization as many unknown areas could be discovered which was
unknown to the organization that its need changes.
There are certain risks that could be associated with the possible outcomes
of the diversity policies. These consequences are measured in the degree of
its strictness and the impact of loss. All these consequences could led to
legal matters.

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Activity 3.4.1
Estimated Time 30 Minutes
Objective To provide you with an opportunity to develop tools, benchmarks and other
indicators for planning and measuring impact of policy implementation.
Activity
Detail your views on the value of monitoring your diversity policy and
associated program to meet a performance standard, using the following
measures.
 Financial measures
 Measures relating to customers
 Measures based on views by personnel
It is said that the success of the new plans or strategies are only measured
after some methods are made for measuring the impacts of changes due to
the implementation. Thus. The success of the new diversity plans are seen
after measuring the acceptance and its results in contradiction to the
outcomes that were intended.
These plans could be measured by setting certain benchmarks related to
some aspects. This aspects could be financial, customer oriented, and some
measures related to personal views.
Financial prospect is certainly one of the important aspect when it comes to
measuring the applicability of the diversity policy. It should be seen that the
revision and creation of the policy is done within the given and set budget
of the organization. The budget of the policy should not exceed the set
parameter otherwise it would be an issue for the organization.
Customers are the ultimatum end in the line of chain of business for
organizations. Thus, satisfying the customers is the foremost priority of the
organizations as the business as the service and the products are meant for
them. Customers hold the key for the ups and downs of the organizations.
Organizations are responsible for monitoring any changes that have

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occurred due to the implementation of the diversity policies which would
eventually harm the customers by dissatisfying them.
The diversity policies are mainly based on making changes in the
organization that would eventually help in bringing sustainability in the
organization and creating a better work environment. It should be kept in
mind that sometimes, these changes or policy of changes could affect or
challenge personal views of many people. Thus, it should be kept in mind
that these diversity policies are not effecting the personal views. Measures
from personal view of point could effect in making them believe that the
diversity policies could question their personal believes. Thus, measuring
them from personal views should not be done.

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Activity 3.5.1
Estimated Time 45 Minutes
Objective To provide you with an opportunity to monitor business activities, team plans
and staff performance to ensure diversity policy is effectively implemented.
Activity
Design a sample survey that could be used to monitor business activities, team
plans and staff performance, to ensure a diversity policy is effectively
implemented.
Age Group
1. 20-30
2. 30-40
3. 40 and above
Working in the organization for –
1. Less than a year
2. 2 – 5 years
3. 5 -10 years
4. More than 10 years
Questions
1. Does the departments have provided the senior management with all
the reports necessary for making important decisions related to
financial matter
a. YES
b. NO
c. MAYBE
d. NEUTRAL
2. Do the management of the organization have compared the general

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ledger for balancing it with the independence of accumulated
information i.e. the budget and forecast?
a. YES
b. NO
c. MAYBE
d. NEUTRAL
3. Does the team members perform or behave professionally regarding
their work?
a. YES
b. NO
c. MAYBE
d. NEUTRAL
4. Do all the members share responsibility for the tasks equally?
a. YES
b. NO
c. MAYBE
d. NEUTRAL
5. Do the supervisors work well with the clients?
a. YES
b. NO
c. MAYBE
d. NEUTRAL
6. Do team meetings are conducted effectively?

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a. YES
b. NO
c. MAYBE
d. NEUTRAL
7. Does equal opportunity of improvement is provided to all the
members?
a. YES
b. NO
c. MAYBE
d. NEUTRAL
8. Does the policies promoted as they are mentioned?
a. YES
b. NO
c. MAYBE
d. NEUTRAL

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Activity 4.1.1 – 4.4.1
Estimated Time 45 Minutes
Objective To provide you with an opportunity to gather and analyze information about
diversity, the policy and its implementation; consult key stakeholders to provide
feedback on the policy; develop and approve recommendations for changes to
the policy and; refine diversity policy in accordance with feedback and
recommendations.
Activity
Review your diversity policy, asking yourself “Have you…”
 Gathered and analysed information about diversity, the policy and its
implementation?
The policies and the practices that have been exited previously have been
analysed. All the objectives that is related to the business should be
analysed. All the intended and the unintended impacts should be
determined.
 Consulted with key stakeholders?
All the key stakeholders should be consulted about the implementation of
draft policies and the action plans that is necessary for the success of the
business plans. The key stakeholders should be aware of the staff

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performances and the business activities in the organization.
 Provided feedback on the policy?
It is necessary for conducting feedback regarding the policies that have
enacted the new changes in the organization. Feedback related to the
intended and the unintended outcomes is also necessary.
 Developed and approved recommendations for changes to the policy?
It is important to consider the circumstances or the changes that have been
brought due to the formation of the policies. It is also important for
developing and approving some recommendation related to the
implementation of findings based on the observation and the researches.
Skills and Knowledge Activity
Estimated Time 1 Hour
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Activity
The answers to the following questions will enable you to demonstrate your
knowledge of:
 Reading skills
 Writing skills
 Oral communication
 Navigating the world of work
 Interacting with others
 Getting the work done
 Business operations that can be linked to diversity
 Potential benefits of diversity to the organisation

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 Diversity within the business environment
 Contemporary theory about diversity and its potential contribution to
business advantage
 Legislation, codes of practice and national standards as they apply to
development of diversity policy.
 Answer each question in as much detail as possible, considering your
organisational requirements for each one.
Answer each question in as much detail as possible, considering your
organisational requirements for each one.
Conduct an interview with a member of your organisation or other person, and
endeavour to ascertain and answer:
1. The benefits of a diversity policy in their workplace situation.
It is good for having a diversity policy at the workplace. It helps in
monitoring workplace and making it more suitable for the employees.
2. Intended and unintended impacts of the policy that may have occurred.
The intended and the unintended impacts that occur in the organization due
to the implementation of policies is beneficial as sometimes it points out the
necessary changes that the organization needs.
3. What are any relationships and links with other related policies and
regulations?
Most of the policies in the organization is related with one another with one
particular motto, providing a better work environment for the employees,
eliminating all the unnecessary impacts.
4. Was the diversity policy effectively implemented?
The diversity policy was effectively implemented as the changes in the
organization indicate that the diversity policy have served well.

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Major Activity
Estimated Time 1-2 Hours
Objective To provide you with an opportunity to demonstrate your knowledge of the
entire unit.
Activity
They must individually, answer the following questions in full to show their
competency of each element:
 Research diversity
 Draft policy and plan for implementation
 Implement diversity policy
 Review diversity policy.
Draft a diversity policy.
You should consider the following:
 A vision statement, mission statement, value statement, including equal
opportunity policy statements and the benefits of diversity in the
business place?
The vision statement of the organization states that – “WE are adamant for
providing the customers our excellent service and product.”
The purpose of the policy of the organization is produced to clarify that the
regulations and legislation that is produced form the apex management is
strictly to be followed. It deals with the procedures and the development
plans in the organization.
 What research will be required including relevant legislation?
Many researches is needed for the improvement of the relevant legislations
in the organization. Other policies are needed to be improved and made,
thus thorough research is required for that.
 How would it be implemented?

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It would be implemented by providing an insight to the employees
regarding the scope and possible outcomes that could be awaited if the new
policies are replaced with the existing one.
 How would you consult key stakeholders?
The key stakeholders could be consulted by conducting meetings and
initiative programs that would help in consulting with the stakeholders.
 How would you review and refine the policy?
The policy could be reviewed by measuring impacts and the changes that it
have brought. Thus, this would also help in reefing the policy statements
too.