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BUSN20017 Effective Business Communications: Assignment

   

Added on  2020-05-16

19 Pages5190 Words70 Views
Running Head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationName of the StudentName of the University

1EFFECTIVE BUSINESS COMMUNICATIONTable of Contents1. Introduction..................................................................................................................................22. Diagnosis and Reflection.............................................................................................................23. Literature Review........................................................................................................................64. Action Plan................................................................................................................................13References......................................................................................................................................16

2EFFECTIVE BUSINESS COMMUNICATION1. IntroductionIn order to exchange various ideas and thoughts between the two more individuals, somemodes of communications are generally applied. While verbal exchange is the most commonmode of communication, there are other communication methods as well like writtencommunication, presentation and others. In addition to idea exchange, communication can alsobe used for several other purposes that include business interactions, learning processes,diagnostic therapy and others. Of all these uses, the one discussed in this particular assignment isdiagnostic therapy using communication tools. Some of the communication tools discussedinclude questionnaires, interviews, Johari window and others. All these communications toolshave been found to be effective for diagnostic therapy of individuals and children who requirecommunication support for development or therapy.In this particular assignment, the application of communication tools in the diagnosis andtherapy of mental patients and children have been analyzed and discussed.2. Diagnosis and ReflectionThere are certain communication tools that have been effectively used by therapists foraiding the mental patients as well as the children who require certain amount of attention forpersonal development. Some of these tools are discussed as follows.Johari Window: It is a “diagnostic communication tool” introduced by HarringtonIngham and Joseph Luft and thus, it was named as ‘Johari’. It has been generally practiced forthe individuals who realized that improvement or backup is needed in their relationship withothers. This technique of diagnostic includes four quadrants including Façade, Arena, Unknown

3EFFECTIVE BUSINESS COMMUNICATIONand Blind Spot enlisting the adjectives those need to be considered while having acommunication or not having a communication. After enlisting, the most considerable adjectiveswill be chosen that will describe the therapy objective of the individual. From different sets ofthe adjectives, the participant and his or her peers will be selecting the adjectives. The identifiedadjectives will be filled in the quadrants as per the priority after the completion of the selectionprocess. After making the arrangement of the adjectives, the subject will be able to learn aboutthe chosen adjectives based on his or her peers and thus they would be able to realize thedifferent perspective of their own thinking that was not up to the mark for themselves. Thus, itcan be described as a self-realization therapy that is applicable for the individuals with mentalhealth problem and who are not able to recognize themselves and about their character. It is alsoapplicable for the children in manner to enhance their self-confidence and enhance their moralthrough recognizing them about their character and behavior. Assertive Interviews: It is other diagnostic communication tool, which is applied to theindividuals who are not able to express their feelings and thoughts in open manner. It is a crucialobjective that these individuals need strong pressure or assertion in manner to express theirfeelings and expressions in frank manner. Very easy manners of interview can be an effectiveway for interviewing these individuals such as questionnaire or oral interview for getting respondof the individuals on his or her point of perspective. It is a method of getting respond of theindividuals on the topic through asking assertive questions related to him or her and this questionand answers would be a helpful measure for the therapy. Present situation of the individual is aconcerning factor while discovering the questions and assertiveness level of those questions.Generally, this technique is used in the interrogation process where strong assertion is used tomake the criminals talk about the scenes.

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