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BSBLDR501 : Develop and Use Emotional Intelligence

   

Added on  2020-04-15

13 Pages2247 Words83 Views
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Running head: LEADERSHIP AND MANAGEMENT Leadership and ManagementName of the Student:Name of the University:Author’s Note:
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1LEADERSHIP AND MANAGEMENTContentsTask1: Practical: Reflect on your Emotional Intelligence...............................................................2Task 1: Question 1.......................................................................................................................2Task 2 Theory & Practical –Response to Emotional Intelligence-Case Study...............................3Task 2: Question 1...........................................................................................................................3Task 2: Question 2...........................................................................................................................4Task 2: Question 3...........................................................................................................................5Task 2: Question 4...........................................................................................................................6Reference Lists................................................................................................................................8
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2LEADERSHIP AND MANAGEMENTTask1: Practical: Reflect on your Emotional IntelligenceTask 1: Question 1 1a) SWOT ANALYSIS StrengthI can demonstrate emotional intelligence inmost situations and can handle critical situationeffectively.WeaknessI tend to demonstrate negative emotions inworkplace in situation like inequality,stereotyping based on ethnicity etc.Opportunities My emotional intelligence will make me goodfor team-work.ThreatsAt times external situations trigger negativeemotions within me 2) Instances where I have felt stressed or experienced a negative emotional state at work I experienced stress at work because of the communication barrier that existed in ourteam. I responded to this situation by creating an open model of communication among teammembers. I experienced a negative emotional state at work when I was stereotyped by one of myteam members who belonged to a different cultural background. I responded to the situation bydiscussing with my team leader the problem and asking my team leader to introduce morecultural programs within the team. Another instance where I felt stressed is when I realized thatthe compensation in my organization was based on seniority and not on merit and performance.
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3LEADERSHIP AND MANAGEMENT3) My personal emotional state is triggered when team-members engage in unethicalbehavior like stereotyping bases on cultural diversity. My emotional state is also triggered whenteam members adopt unfair means to enhance performance and engages in unhealthycompetition within the team.4) I demonstrated positive workplace behavior when my team-member stereotyped mebecause of cultural difference. I did not get adversely affection by this discrimination butunderstood the cultural barrier that is the cause of the situation. In the cultural event, I introducedmy team-member to my culture through effective story-telling and skit performance. This is anexample of workplace behavior that was emulated by others.5) I will improve my emotional intelligence by being empathetic to others. I will enhancemy emotional intelligence by controlling my negative emotions like stress and anxiety. I willimprove my emotional intelligence by increasing my emotional conscientiousness.Task 2 Theory & Practical –Response to Emotional Intelligence-Case StudyTask 2: Question 1The best way to respond to the behavior of Store Manager is to absorb his negativeenergy. Emotional Intelligence can be displayed in this situation and positive leadershipbehavior can be modeled. For instance, I would be empathetic to the emotions of Storemanager because she had a stressful month due to shortage in sales revenue of Timberand Plumbing & Electrical departments.
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