A Study on the Role of Information Technology in Financial Services: A Case Study of Oversea-Chinese Banking Corporation (OCBC), Singapore

Running head: DISSERTATION
A study on the role of Information Technology in Financial Services: A case study of
Oversea-Chinese Banking Corporation (OCBC), Singapore.

DISSERTATION 2
Abstract

DISSERTATION 3
Table of Contents
Introduction 1500 words............................................................................................... 4
Background............................................................................................................ 4
Company background............................................................................................... 4
Research rationale.................................................................................................... 5
Aim and objectives................................................................................................... 5
Approach to research................................................................................................ 6
Contents................................................................................................................ 7
Literature review 3500 words....................................................................................... 10
References APA....................................................................................................... 24

DISSERTATION 4
Introduction 1500 words
Background
Information technology plays a significant role in the expansion of the business sector in the
21st century. The advent related to information technology, computers, as well as, the internet
has changed the way that a business operates. From HR to the marketing as well as, financial
management, everywhere the impact of information technology has extended (Alalwan, et.
al., 2016).
None of these elements can be run in spite of implementing information technology. The use
of IT demonstrates the convenience, increasing speed, and efficiency of these practices.
These are effective factors that can aid to improve productivity. Moreover, information
technology trends have illustrated that technological advancement will endure increasing
(Christopher, 2020). A firm is using each type of technology with respect to increase its
revenues and sales. Moreover, finance is effective and bit difficult activity that cannot be run
effectively in spite of the use of information technology (Bishnoi & Devi, 2017).
Company background
Oversea-Chinese Banking Corporation limited was developed in the year of 1932. It is a
multinational financial and banking service company which headquarter is developed in
OCBS center, Singapore. Furthermore, OCBC facilitates a comprehensive range related to
financial services. The services of the firm incorporate personal lending, deposit-taking,
insurance, treasury, cash management, credit cards, investment banking, stockbroking, other
financial as well as, associated services. It is identified that due to open nature about the
internet, all web-based facilities such as OCBC online banking has integrally developed
uncertainties. These uncertainties are associated with hacking, fraudulent transaction, user
ID/user name, virus attacks, password, hacking, as well as, unauthorized access (OCBC,
2020).

DISSERTATION 5
Research rationale
This investigation is effective because it helps operators within the banking sector and
alternatively entailed individual and firm on the prospect of information technology on
financial institutions. The assessment is primarily assessing the operational and technical
prospect along with, issues facing banking in OCBC banks, Singapore and recommends the
strategies through which, these issues could be dealt (Okoye, et. al., 2018).
In the context of the target of an investigation, attention shall be specified thereon banking
between alternative IT commerce execution. It could aid to conduct associated degrees as
well as, empirical research into the implementation of IT banking in Singapore. This research
would assess the role of information technology in financial services of OCBC bank,
Singapore (Christopher, 2020).
Aim and objectives
The key aim of this research is to assess the factors impacting the execution of information
technology within financial services in the context of Oversea-Chinese Banking Corporation
(OCBC), Singapore. The given below objectives will be implemented with respect to
research completion:
RO1: To discover theoretical knowledge about Information technology and Financial
Services
RO2: To critically analyse the factors impacting on the implementation of IT in Financial
Services: A case study of Oversea-Chinese Banking Corporation (OCBC), Singapore
RO3: To address challenges in implementing information technology for effective financial
services: A case study of Oversea-Chinese Banking Corporation (OCBC), Singapore
R04: To recommend the strategies to improve information technology for effective financial
services: A case study of Oversea-Chinese Banking Corporation (OCBC), Singapore

DISSERTATION 6
Approach to research
Nature of the data to be collected
Under this research, both primary and secondary data gathering would be executed in order to
accomplish the research aim in an effective way. Primary data would be pooled with the
application of the survey questionnaire. Because, it helps to capture fresh and first-hand
information related to the role of IT in financial services particularly with respect to OCBC,
Singapore (Quinlan, Babin, Carr, & Griffin, 2019). On the other hand, secondary data would
be gathered by using journal articles, academic publications, company websites as well as,
textbooks. This technique will be selected for capturing valid and authentic information in
minimum time regarding the role of information technology in financial services in the
context of OCBC, Singapore (Gray, 2019).
Research design
Under this research study, a researcher will apply a mixed research design because it includes
the features of both quantitative and qualitative research design. The qualitative research will
be implemented with respect to obtaining theoretical knowledge with respect to the research
issue. In addition to this, a quantitative research design will be implemented by the researcher
in order to depict the statistical data through measurements (Snyder, 2019).
Research strategy
With respect to this dissertation, an investigator would be going to practice surveys through
questionnaires and literature reviews because it will be effective to achieve the aim and
objectives of the research. In order to execute the survey through the questionnaire approach,
a researcher will be able to capture the data to the participant regarding the role of
information technology in the financial services of OCBC, Singapore. Under this technique, a
close-ended questionnaire structure will be executed through the researcher because it would
aid to obtain accurate research data in a limited time period (Reilly & Jones III, 2017).

DISSERTATION 7
Researcher has executed several sources like online and offline sources, textbooks, and
magazines in order to review the literature review. It will support in creating an
understanding of the role of IT in financial services with reference to OCBC Bank,
Singapore. These sources can support researchers with respect to improving the authenticity
of the outcome (Taherdoost, 2017).
Data analysis
After gather data, the researcher will be assessed by research in terms of practicing the
feasible techniques. For this research, a researcher will practice the statistical data assessment
technique because it helps in an appropriate outcome. It will also implement Ms-Excel
software in order to demonstrate the data through different tables, graphs, and charts. It will
be benefits to comprehend the data in an effective way (Basias & Pollalis, 2018).
Contents
A research structure is executed to achieve the investigation in a methodological way.
The given below content would be used in the dissertation:
Introduction:
It is initial part of the investigation that considers the company information, research
background, aim and objectives, research question as well as, the rationale of investigation.
These components are significant for developing a healthy as well as, understand the basis
with respect to investigation concern. This chapter emphasizes depth knowledge regarding
the research limitation that is tackled by the investigator while performing an investigation.
Hence, there is a need for the investigator to provide instruction regarding investigation
concern as well as, address the investigation concern in a significant manner (Bell, Bryman,
& Harley, 2018).
Literature Review:

DISSERTATION 8
It is the second chapter of investigation that could be incorporated in order to identify the
investigation issue by implying different theories, concepts, and models. By implementing
this literature review chapter, an investigator can be able to assess the current information
about investigation issues and also assesses to what extent, it can be addressed to the
particular duration (Taherdoost, 2017).
For this chapter, different kinds of articles and journals can be evaluated since it supports
creating knowledge related to the investigation issue. It is effective for an investigator in
order to identify the gap of knowledge as well as, develops the stand in terms of applying
primary research techniques (Reilly & Jones III, 2017).
Research Methodology:
This chapter considers different strategies and techniques that are evaluated in order to
accomplish the aim of investigation in a systematic and ethical method. It incorporates
approach, philosophy, data collection techniques, sampling, and data analysis tools with
feasible justification in order to make sure the authentic investigation results. Moreover, these
investigation tools are highly discussed as per the investigation objectives. Because, it can be
significant for obtaining appropriate outcomes in the context of the investigation issue (Gray,
2019).
Data Analysis and Findings:
This fourth chapter is related to assessing data with respect to investigation concerns. This
part facilitates a significant way through which, an investigator can demonstrate thee
gathered information and evaluate them with respect to each research objective. It also
facilitates an investigator in terms of organizing and evaluating the actual facts rationally by
implementing effective tools for data analysis. Therefore, an investigator will be competent
for demonstrating the information in a practical manner and developing the authentic result
(Quinlan, Babin, Carr, & Griffin, 2019).